I've had mine for more than a year so I'm outside the 1 year warranty. Worked flawlessly the entire first year of ownership, sang the praises of Samsung even though I'm and iPhone user. ... View more

Samsungangel, you are kidding right with your suggested tech support? None of us have recieved any tech support from Samsung in any way shape or form. I have tried several attempts and get the same reply, no reply. The only thing that fixes it, albeit temporarily, is to completely discharge and recharge. This problem has nothing to do with the software updates either, a close friend has the same problem with hers and she has never linked it to wifi to update to the current software. ... View more

4/11/18 - Unfortunately I’ve been dealing with this for several months also. Yesterday’s update did not help. I’ve even resorted to complaining about the app in attempts to get some response from anyone at Samsung. They told me to go to corporate and complain. I have the regular fit2 and have really enjoyed it over the couple different fitbits I’ve owned. Sad to see Samsung basically go the same route as my fitbits, into storage in my sock drawer.    I also tried the GPS trick mentioned below a few months back with no success.    4/14/18 - Update Since my post from Wednesday I did a factory reset, turned it OFF (not soft reboot) then ON and drained the battery until it would not boot. Recharged, and it has worked properly ever since. Going on three days.  ... View more