samsungjam Samsung Moderator: 1. Can you provide a definitive statement as to when this problem with be fixed? 2. Can you provide better instructions on how to revert to prior versions that did not have this problem? When I first purchased my tablet battery life in standby was two to three weeks but the fall of 2017 update reduced standby time to three to four days and the most recent update reduced standby time to hours. This is rapidly destroying the tablet batteries.
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Thank You userYCJVyAmDlE. I tried disabling the Do not auto-update apps in Playstore but that did not help my tablet. Then tried a chat session with Support. Transferred through three levels and each started with claim that there are no reported battery issues and that I need to send my tablet in for evaluation (SM-T813, Galaxy Tab S2). However, when I challenged this claim of no problems the first two "levels" transferred me what they claim to be up a level in support and the third level initially denied any problems but when challenged I received the following reply: "The future software updates may isolate this issue. Once the update is available, you will receive automatic pop message on your tablet. We don't have the exact ETA about future updates. However, Samsung will release the updates in batches." For clarification I then asked them to confirm that this is a problem with the updates and received: "No, as of now there are reported issues with updates. As you are saying, it is an issue with software the future updates may rectify this issue." Since battery life is related to the number of charge-discharge cycles I hope that others will join me with flooding Samsung support to try to get an update out immediately. The rapid discharge will lead to premature battery failure.
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