Update...we have had a technician come out 4 times to repair and inspect the ice maker, which is freezing up and also has frost around the outer seal. Visit 1: Informed us our 14 month old refrigerator needed 4 new parts. Ordered brand new ice maker, door flap, clips, and another part. Visit 2: Different tech installed parts. 1 month later, Ice machine iced up again. Ice cubes were now sticking together. Visit 3: Second tech returned, tried to get replacement. informed by Samsung the clips were not installed and this was required before a replacement could be issued. Ordered clips. Visit 4: First tech returned and installed clips. 1 WEEK later, ice machine is iced up again and ice cubes sticking together. Call to warranty claim said that only 2 repairs were made and so I did not qualify for a replacement. Visit 5: Second tech returned. Informed by Samsung that clips were installed "incorrectly" - they should have been at a 90 degree angle and they were installed at 89 degrees. Clips are in the back of the refrigerator. Also informed by Samsung that the filler tube was sticking out too far into the refrigerator (also in back)- it should be sticking out 1/16" max, and the "jagged edge" was causing the problem. It was manufactured this way, and I have no idea what that has to do with the outside seal icing up. Tech had to slide out refrigerator and pull the tube further out to correct the issue (REALLY). The tech was shaking his head the whole time. You really can't make this up. It's clear they KNOW there is an issue and want to do as much as possible to avoid it costing them money.
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Ours is freezing around the outside of the ice maker. Thankfully it's covered by a Sears warranty. The tech came out and said it's a "known issue" and ordered FOUR parts to replace. He said sometimes it fixes it and sometimes it doesn't. The second tech stated he had no idea why the first one ordered those parts but went ahead and replaced them. Then he said "the more parts you replace on a Samsung, the more goes wrong on them". The new parts don't seem to have any clips on them that other people are talking about. Where are these clips located? I find it hard to believe they are replacing faulty parts with new faulty parts of the same bad design, but I guess anything is possible. A month later, it's still freezing up around the outside, and now the ice cubes are all frozen together. I was barely able to get the tray out, and when I did, ice cubes fell out inside the compartment. I would prefer to have my money back at this point! Anyone in Kansas able to get your money back?
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