Can you direct me to a website for contacting a Samsung repair service? @user4Tmcag938Dwrote: You are being given incorrect information. We just had our ice maker repaired by a certified Samsung technician, and the total cost (including labor) was $338. This is a little disappointing because the technician told me that the root cause is due to two things: 1) A water splashback design flaw 2) A gap that allows refridgerator air to penetrate the ice maker assembly The design flaw required a complete ice maker assembly replacement. The technician sealed the air gap using silicon caulk/sealer. Bottom line? Samsung has had a known design flaw here for years. But between 2014 and 2016, they continued to sell the unit to customers.
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