Samsung US tried to assist but couldn't because I live in Canada. Samsung Canada refused to assist because I was one month past warrantee! The Geek Squad was able to repair it by replacing the interior of the freezer (all major parts). It took them under 15 minutes to replace, and I had a service contract so there was no charge. Here's the interesting thing though...the Geek Squad technician told me that Samsung doesn't acknowledge this is an issue with my fridge (4 door, manufactured in 2018) as they claim the issue no longer exists. However....the Geek Squad tech told me they are commonly seeing the issue in newer models as well. He knew exactly what it was and how to fix it. So far, so good. We were told to expect the same repair to be required more than one though. We love the fridge but I have advised a friend in the market to select another brand because of this.
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I am having the same problem. We love our fridge, but after a year the ice maker has started to leak. When we turn the ice maker off the majority of the time (i.e. just keep it on overnight when we need to make new ice and then turn it off again in the morning), the problem isn't as bad, but I don't think this should be necessary. We have geek squad coming this week, but I would like to make sure I understand how to approach the problem in case we don't have a motivated or knowledgeable service person. Could you please provide some additional info? Thanks.
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