I had this too, but I applied a fix I found on YouTube and it has not recurred. Basically take everything out of the fridge and remove the back panel so you can see the cooling fins and the drain hole. You can easily recognize the drain hole, there's a tiny little thin alloy tab pointing to it, this is supposed to pass heat from the de-icing element to the drain hole... which is probably fill of ice. Take a piece of romex cable (solid copper cored in wall cable, the yellow stuff) and strip off all the insulation. Use hot water to melt the ice from the drain hole, you can heat up the copper in the hot water and poke it down the drain hole to clear the ice if you like. Once the drain is open, poke a few inches of copper down the hole and wrap a couple of turns around the black defrosting element. I did this on both sides. Put everything back together and forget all about it. Basically this is a design fault. The drain hole isn't well enough insulated and freezes solid. Once there's no flow of not quite freezing water down the hole it will stay frozen. The water then flows into the bottom of the fridge and freeze on the cold wall to the freezer compartment. They need just a tiny extra amount of insulation, or a slightly longer silly tin tab to keep the drain from freezing. Most damning, they have known this for years and it is still an issue, and they haven't done anything about redesigning the shoddy parts.
... View more
Me too. Again, less than two years old. In a house with no children where we don't even cook all that often. I am moving to an area that doesn't have natural gas and I was going to buy another Samsung range, but now I will probably go with LG. It isn't that LG are necessarily better, but they haven't blown off a problem that I have which they regard as 'cosmetic'. This is not a cosmetic issue. It is a safety issue, because you can't be certain these things turn off properly. One fix is to use crimp on hose clamps to fortify the cheap and crappy plastic that Samsung used for these knobs. $68 for a kit including many hose clamps and the crimp tool is expensive, but a lot less than the cost of a set of knobs.
... View more