I'm having the same problem and have since I purchased the refrigerator. I defrost the entire thing every 6 months to prevent problems, but now the ice maker doesn't work at all. I called out a tech and he confirmed it is a design problem where condensation builds up and freezes over the ice maker. It's $700 to fix the problem and the tech can't guarantee I won't need to have it done in another couple years. It's just a bad design. It's highly flawed. Samsung needs to make this right by sending me the parts, at no cost, so I can get my ice maker repaired or they need to refund the entire purchase amount of the refrigerator. The latter is preferred.
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