10-01-201912:19 PM - last edited on 10-01-201905:55 PM by SamsungJoJo
FWIW, I have an SM-G965U1 stock unlocked I bought from B&H. I think the last OTA update I got was April with the January security patch. However, I went into the Samsung Experience store while visiting my brother last month to complain. Without blinking an eye they said they'd be happy to update my software. About 30 minutes later I'm now running G965U1UES6CSH1/G965U1OYM6CSH1, Security Patch August 1, 2019. If you live anywhere near a Samsung Experience store you can schedule an appointment online and be in and out of the store within 30 minutes. They seemed to indicate that there was a problem with OTA updates after the update to Android 9. However, they believe my phone will now update OTA when new software is released. If not, I'll just check whether there's a Samsung Experience store that's convenient whenever I travel.
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