userlU6GzpQHMf
Halo
- 45 posts
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- 2 solutions
- 6 likes received
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- About userlU6GzpQHMf
Sunday
That's correct. In order for TV to be able to detect AppleTV, CEC has to be turned on from AppleTV side for the two devices to communicate.
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Sunday
If you disconnect/reconnect the HDMI cable, the TV should initiate the device detection process again. If AppleTV is powered on during the process, the TV should be able to quickly recognize that device and add the icon to Home.
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a week ago
1 Like
How long is the TV in its off state before you power it back up to no wifi connection?
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a week ago
Aside from leaving TV off overnight, does it lose wifi connection after a few hours as well?
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a week ago
Hi Eric, what is your TV model? Is this happening each time you do power off on?
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a week ago
1 Like
Is this the RU7100 series? Does TV lose wifi connection after a few hours?
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a week ago
Does issue happen during gameplay with Game Mode on? I got an Xbox One S and haven't seen the TV reboot while streaming netflix from Xbox. Confirmed that Free Sync and Game Mode are enabled.
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3 weeks ago
1 Like
Have you tried to turn off "Voice wake-up?" You can do so by following:
Press Voice button on remote -> Settings icon on the top right corner -> Voice wake-up -> Select OFF
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3 weeks ago
What happens when you disconnect HDMI cable and reconnect it back to the port, have the TV detect Xbox, and bring up the display info again?
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a month ago
The USB root should contain the unzipped folder named "T-KTM2AKUC". Inside that folder should be a sub-folder called "image".
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a month ago
Is your TV and the Cox Contour cable box close within range of each other? On certain 2019 models, TV sends IR signals through the SAMSUNG logo located on the bottom of the TV.
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05-21-2019
09:58 AM
2 Likes
I was told that model will require a TV software update above 1251 first, but release date of that firmware is TBD.
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03-25-2019
09:13 AM
What devices are connected to the HDMI ports when blank screen issue happens?
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03-22-2019
02:31 PM
How long is the TV powered off before you get the black screen issue?
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03-22-2019
02:30 PM
How long is the TV powered off before you get the black screen issue?
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03-22-2019
01:38 PM
Any of you guys have a screenshot of your room lighting when the TV powers off from Ambient Mode?
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01-29-2019
11:51 AM
Can you try to see if TV is now receiving 1202? My Q7 just updated from 1153 to 1202 over the net without using USB update method. When issue occurs, is TV connected to network? Also, for those who are still seeing the issue, when you power on the TV, does the row of apps (Home) appear automatically?
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12-04-2018
10:03 AM
In additional to enabling/disabling UHD Color, do you guys mess with the other Picture Settings also?
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06-08-2018
03:36 PM
Yes, it has been confirmed from Samsung Engineers that the latest version T-KTMAKUC-1230.0 fixes the pop issue.
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06-08-2018
07:57 AM
1 Like
FYI, the latest 2017 MU and Q Series firmware version 1230.0 addresses the pop noise issue and is available for download under the "Manuals and Downloads" section of the Support Page.
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05-22-2018
08:38 AM
Samsung QA is aware of this issue and currently undergoing tests to reproduce it.
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05-16-2018
12:10 PM
How often does issue happen? I currently have MU8000 with PS4 (HDMI1) and Samsung Soundbar (HDMI4) and have yet to see it occur.
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