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09-11-2019
02:32 PM
Can you confirm if TV is on version 1315.4? Is this 2019 model RU7100?
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08-28-2019
08:28 AM
For those having the Wifi drop issue overnight on the 2019 RU7100 series TV, it looks a new TV firmware version 1315.4 has been released on the Manuals and Downloads section of that model's support page to address this problem.
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08-26-2019
09:39 AM
Unfortunately, as far as I know, Netflix is the only app that is not supported in the Universal Guide.
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08-07-2019
07:59 AM
Are you all experiencing issue on 2018 models? What firmware are you guys on?
So issue occurs with TV speakers as well as with soundbars via ARC/optical?
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07-26-2019
06:59 AM
10 Likes
Hi,
Samsung applied a fix overnight in the background, so please unplug/plug your TV power cable and reconnect back to your WiFi.
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07-26-2019
06:54 AM
All,
Samsung applied a fix overnight in the background, so please unplug/plug your TV power cable and reconnect back to your WiFi.
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07-26-2019
06:53 AM
Samsung applied a fix overnight in the background, so please unplug/plug your TV power cable and reconnect back to your WiFi.
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07-26-2019
06:52 AM
Samsung applied a fix overnight in the background, so please unplug/plug your TV power cable and reconnect back to your WiFi.
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07-23-2019
09:00 AM
2 Likes
Regarding issue with 2019 RU7100 Series dropping WiFi connection overnight, the latest update I received is that Samsung engineers are aware of this and currently analyzing cause of the issue. Will keep you posted.
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07-14-2019
04:04 PM
That's correct. In order for TV to be able to detect AppleTV, CEC has to be turned on from AppleTV side for the two devices to communicate.
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07-14-2019
09:45 AM
If you disconnect/reconnect the HDMI cable, the TV should initiate the device detection process again. If AppleTV is powered on during the process, the TV should be able to quickly recognize that device and add the icon to Home.
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07-11-2019
04:25 PM
2 Likes
How long is the TV in its off state before you power it back up to no wifi connection?
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07-11-2019
04:21 PM
1 Like
Aside from leaving TV off overnight, does it lose wifi connection after a few hours as well?
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07-11-2019
08:12 AM
3 Likes
Is this the RU7100 series? Does TV lose wifi connection after a few hours?
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07-10-2019
08:29 AM
Does issue happen during gameplay with Game Mode on? I got an Xbox One S and haven't seen the TV reboot while streaming netflix from Xbox. Confirmed that Free Sync and Game Mode are enabled.
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06-27-2019
04:25 PM
6 Likes
Have you tried to turn off "Voice wake-up?" You can do so by following:
Press Voice button on remote -> Settings icon on the top right corner -> Voice wake-up -> Select OFF
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06-19-2019
03:46 PM
The USB root should contain the unzipped folder named "T-KTM2AKUC". Inside that folder should be a sub-folder called "image".
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03-25-2019
09:13 AM
What devices are connected to the HDMI ports when blank screen issue happens?
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03-22-2019
02:31 PM
How long is the TV powered off before you get the black screen issue?
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03-22-2019
02:30 PM
How long is the TV powered off before you get the black screen issue?
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01-29-2019
11:51 AM
Can you try to see if TV is now receiving 1202? My Q7 just updated from 1153 to 1202 over the net without using USB update method. When issue occurs, is TV connected to network? Also, for those who are still seeing the issue, when you power on the TV, does the row of apps (Home) appear automatically?
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12-04-2018
10:03 AM
In additional to enabling/disabling UHD Color, do you guys mess with the other Picture Settings also?
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06-08-2018
03:36 PM
Yes, it has been confirmed from Samsung Engineers that the latest version T-KTMAKUC-1230.0 fixes the pop issue.
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06-08-2018
07:57 AM
1 Like
FYI, the latest 2017 MU and Q Series firmware version 1230.0 addresses the pop noise issue and is available for download under the "Manuals and Downloads" section of the Support Page.
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05-22-2018
08:38 AM
Samsung QA is aware of this issue and currently undergoing tests to reproduce it.
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05-16-2018
12:10 PM
How often does issue happen? I currently have MU8000 with PS4 (HDMI1) and Samsung Soundbar (HDMI4) and have yet to see it occur.
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