Samsung

@userS2WVi4XV3A wrote: The repairman just left. He installed yet another icemaker. DA97-15217D DATE CODE 2018-05-02. Same exact number that was on the one that was replaces. Hard to believe it is different. I hope the margin on the frig was enough to cover all of parts and calls. Tech estimated $350. He said this one has a lip on a back portion where it is ramped. I didn't see the new one so I cannot verify. He did disassemble everything and said that the previous seal job should have been applied to the side and back on the inside not the outside and that they had not used the correct sealant. He claimed, as I have read before, that when this area leaks, air gets in and can cause issues. He also mentioned that he thought that Samsung had made improvments to the icemaker where Frigidare just kept providing the same old maker. Whatever. I told his this was the second icemaker installed and he claimed he doesn't have many repeat calls. He is sending a new ice bucket assembly. Again, thank goodness for the extended warranty. Thje ice bucket alone is $160. The tech was referencing the service bulletin while here. I need to watch for cracks and icing going forward. ... View more

The repairman just left. He installed yet another icemaker. DA97-15217D DATE CODE 2018-05-02. Same exact number that was on the one that was replaces. Hard to believe it is different. I hope the margin on the frig was enough to cover all of parts and calls. Tech estimated $350. He said this one has a lip on a back portion where it is ramped. I didn't see the new one so I cannot verify. He did disassemble everything and said that the previous seal job should have been applied to the side and back on the inside not the outside and that they had not used the correct sealant. He claimed, as I have read before, that when this area leaks, air gets in and can cause issues. He also mentioned that he thought that Samsung had made improvments to the icemaker where Frigidare just kept providing the same old maker. Whatever. I told his this was the second icemaker installed and he claimed he doesn't have many repeat calls. He is sending a new ice bucket assembly. Again, thank goodness for the extended warranty. ... View more

The ice maker seems to be making ice normally again. I will call about the cracked bucket tomorrow. I turned the freezer to -2 and frig to 36F. I need to check my out of warranty date so I can sleep better. ... View more

Awesome. Super Bowl Sunday and problems with my ice maker! It had been 1.5 years since it was repalced and had been working flawlessly. Ice had quit coming out of it. I looked in and it was all iced up. It looked like the bucket had overflowed as cubes were right up on top where they are ejected. I wouldn't be surprised if it doesn't work since it was frozen solid. The suitcase (ice bucket) is cracked again. Not sure why. Threw it into FD. I thought I got all of the ice out of it but I haven't heard any ice drop yet. Still under extended warranty so they will come once again replace what is needed. What a waste. ... View more

@userXtllwOwtde wrote: I highly recommend the following steps by owners with this ice maker issue:   Leave a review on Consumer Reports (there are already reviews citing the ice maker problem) Leave a review on the website on whatever retailer you bought this appliance (in my case, Home Depot) Leave a review on Amazon even if you did not buy the appliance there I did. Home Depot has discontinued the model. I spoke to them the other day and they said they quit carring the model because they had so much trouble with it. ... View more

@user4ioJVP8xbq wrote: Hi, I have the same fridge you do. My issue is the noise that the fridge makes where it sounds like it’s hitting something. I have heard it’s related to the ice maker. We thaw the fridge and it fixes it for a month and then it’s back. I see your post was from 2017. Did it permanently resolve the issue? So when our frig had this issue, it had frozen the icemaker solid and the hitting was the drive gear on the tray trying to rotate it. It had split the gear in half with the pressure. It would make a racket wit the knocking.  Our entire icemaker was replaced. ... View more

Yes but, this feature is usually used by forum members (that I have seen) to attest to the fact that there is a valid resolution to a problem. In this case, looking through the thread, the resolution might have multiple facets to the repair with sealing the edges, to water line clips, to replacing the entire icemaker assembly to replacing the ice drawer and auger. That is a lot of reengineering. They must have released this prematurely.  I thought, even then someone said two years later they were having problems. Must not be enough dollar amount for a lawyer or legal team to latch on to?? Maybe since they are S. Korean they can't be sued??   ... View more

I wonder how the issue or the thread was deemed "Solved"? ... View more