Samsung

What a joke response.  6,000 complaints and they can't do anything.  A guy says thank you for the company doing what they are probably obligated to do (guessing under warranty?) and Samsung says "glad to be of assistance".    When are you going to help the rest of us, SamsungJam, with your failed and defective refrigerators? ... View more

Like I said yesterday.... Samsung can’t fix something when they don’t understand what the problem is.   NN ... View more

There are 21 pages of reviews on here that say your fix is temporary, at best.  Look for your update soon. ... View more

Sorry to burst you bubble bud, but they’re not going to be able to fix it.  To fix it they must understand what is causing the problem, and there’s zero understanding from Samsung on this at all.  It’s nothing but guesswork.  All the nice technicians in the world aren’t going to fix this problem for you.  Sorry to be the bearer of bad news.   Signed,    Nancy Negative ... View more

SamsungBri and Samsung Michelle...You really should stop giving people false hope.  The standard line you give is you'll check into it, which means you'll see if their warranty is valid or not.  And then you'll suggest scheduling a service call, nobody knows how to fix the problem.  People need to realize that you are not here to help them, but are here to sell them.  Stop it!  Start offering some real help, like details of a recall or refund.   My fridge continues to leak all over the place.  I will never buy a Samsung appliance again either, based upon the way Samsung ISN'T handling this.  They are the worst!   Todd ... View more

SamsungMichelle.... at what point are you going to do something more useful than asking people what their model and serial numbers are?  When is Samsung going to address this?  You collecting SN/MN and telling people they are out of warranty and they should order a service call is completely useless - especially since Samsung doesn't even know what the issue is!   Please start being more useful to everyone on this thread.   Todd ... View more

As a follow up, I heard back from SamsungMichelle, who simply took my model number and serial number, confirmed I bought it more than a year ago and told me the warranty covering this was just one year.  She then asked if I wanted to schedule service.    I shared with SamsungMichelle that it's widely documented on this site, and this long thread that stretches 14 pages now, that many people have complained, and many people have ordered the service calls.  Some many times, and so far nothing has solved the problem.  So why would another person order service if it's not going to work?  Samsung needs to address this.  I told SamsungMichelle that until Samsung can gaurantee the fix, I'm not throwing money away on service.   BTW, the paper towel modification I made to the gasket isn't working.  It seems the problem is getting worse.  I get a nice big drop of water every time I try for ice, and there's lots of water/condensation in the ice maker.  Something is going bad fast there.  We may move this to the garage, turn the ice maker off and bring the garage refrigerator - a 10-year-old Kitchenaid that works great, BTW - into the house as our primary fridge.   Really, really disappointing how Samsung is handling this.   Todd ... View more

I'm going to join this parade of complaints / issues as we've recently seen this same thing you all adequately describe.   I have model #  RF28HMEDBSR/AA, a 28-Cubic Foot 4-Door French Door refrigerator.  A few weeks ago we noticed no ice coming out, so I took things apart and low and behold we had a bunch of dripping water and lots of ice buildup everwhere except where it was needed.  Things were literally frozen together.  I cleaned it out and put the ice bin back in and things seemed to be OK.  Then last night, no ice.   I researched online and found the bubble wrap "fix".  I don't have any bubble wrap but rolled up a paper towl and it seems to be doing the same thing OK right now.  I pulled out the ice bin and it was frozen in place.  Took a lot of effort to get it out and then quite a bit of chipping away to get rid of all the ice that had built up everywhere except the ice bin.   I just traded messages with SamsungMichelle and still waiting for another response, however my guess is I'm not going to get any satisfaction.  It's clear this is a manufacturing issue that isn't even being acknowledged by Samsung, let alone addressed.  It seems that even having a tech come visit isn't doing anything except resulting in more frustration and more tech visits.   I think this is the beginning of the end of my relationship with Samsung.  If a lawsuit manages to appear out of this, I want in. ... View more