06-02-201809:20 AM - last edited on 06-02-201802:16 PM by SamsungGill
So samsung agreed to send me a new cable for my QE75Q9FN. At some point in the next few weeks!! They have said the cables are not available yet so they can't send me one. They have refused to simply take one out of the box from another set. They have said the cables will be available "early june". Good company this. Someone spends £6000 on your top of the range tv, it's faulty on delivery, and you insist on them sitting there staring at a brick wall, unable to use it at all, due to the cable "not being available yet" (which just baffles me, if the cables are not available, how do they get into the boxes of the new sets? magic?), all instead of taking one out of a box and havig it couriered to me. Pretty obvious where their priorities lie, they wont potentially sacrifice a new sale but removing the cable from one of the boxes, instead they screw over an existing customer and leave them sitting there for weeks with an unusable tv. I will be sure to recommend samsung to everyone I know. Not. So my advice to anyone with this sort of issue, just get the thing refunded or they will mess you about for weeks.
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Just came to report a very similar issue on my QE75Q9FN. Just set it up, the firts time it got to the hgome screen, a few seconds later I get a black screen with a picture of the One Connect Box, and the tv on it, with a red X on the cable that connects them. A few seconds later the tv reboots and goes into an endless bootloop where it boots up, gets to the home screen, 30 seconds or so later it reboots and does it all again. The only time I see the picture with the X on the cable is the first time it goes to the home screen after a factory reset, after that its just endless bootloops with no other indications of issues. I conclude that like the rest of you, right out of the box, I have a £6000 tv with a faulty cable that connects the One Connect Box to the tv. Knowing samsung I will now spend days sending emails, they will insist on sending an engineer out, and end end result will be days of lost time for me, cost to samsung for sending an engineer for no reason, and the conclusion will be a replacement cable will have solved it straight away. If they have any sense at all they will just get the replacement cable out to me ASAP and the issue is then dealt with (but I am not holding my breath)!
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