About Samsung_Stephanie

Samsung_Stephanie · ‎11-22-2019

This means that something you have downloaded is blocking your access to the option. Do you recall anything specific that was downloaded at the time this started happening?

Samsung_Stephanie · ‎11-21-2019

Can you provide the full model code of the TV? What's the current software version running on the TV?

Samsung_Stephanie · ‎11-21-2019

Hey there, can you answer the questions Al posted previously? Does this happen with the tablet in safe mode as well? And does it happen with all apps or just specific ones?

Samsung_Stephanie · ‎11-19-2019

You are welcome to reach out to our accounts team directly by calling (855) 795-0509.

Samsung_Stephanie · ‎11-19-2019

I strongly recommend having the watch serviced by an authorized technician in order to avoid bricking the watch or voiding any warranties.

Samsung_Stephanie · ‎11-19-2019

If this is the only app not working, you will need to reach out to the developers directly.

Samsung_Stephanie · ‎11-15-2019

I would recommend reaching out to the accounts team so that they can verify your account and help you change the sign-in information. You can reach them at (855) 795-0509 directly.

Samsung_Stephanie · ‎11-14-2019

Please reach out to our S-Health team directly at 855-795-0509.

Samsung_Stephanie · ‎11-13-2019

I would recommend reaching out to our Galaxy Store team at 866-647-9190 directly.

Samsung_Stephanie · ‎11-12-2019

You would need to speak with the support team in your area regarding available features or updates. You can do so by using this link: http://www.samsung.com/visitcountry

Samsung_Stephanie · ‎11-12-2019

When typing your reply, you should see an option similar to this at the top next to your formatting options. The image shown is from a web browser access.

Samsung_Stephanie · ‎11-12-2019

You can disable the email notifications from your settings. I do not know the pathway through the members app, however, on a web browser you click on your name in the upper right-hand of the screen and choose My Settings to get to them.

Samsung_Stephanie · ‎11-12-2019

I recommend reaching out to the Samsung Pay team directly at 844-726-7297.

Samsung_Stephanie · ‎11-09-2019

I understand, let me know if I can offer any further help.

Samsung_Stephanie · ‎11-09-2019

No worries, since it was purchased from us you can check with our eCommerce team about trying to exchange the case. They can be reached at 855-726-8721 directly. Alternatively, I can set up to service the tablet itself. It is possible that it's software related and not something in the case itself at all. Sadly though, only a certified technician would be qualified to offer that exact diagnosis.

Samsung_Stephanie · ‎11-09-2019

Would you mind providing me with the ticket number for the service set up for you?

Samsung_Stephanie · ‎11-09-2019

The pre-installed screen protector is currently only available at Samsung authorized service centers like uBreakiFix.

Samsung_Stephanie · ‎11-09-2019

Apologies, when we ask for error messages we typically mean the ones that are like "E000008" or what have you. And when you mentioned the keyboard cover, we assumed you meant the keyboard dock. It honestly sounds like something is wrong with the cover case specifically. Where was it purchased? Do you have the option to exchange it through your retailer? Alternatively, you can take the tablet and the case to your local uBreakiFix to see if they can help get it connected for you. They will be able to confirm if it's a defective case.

Samsung_Stephanie · ‎11-09-2019

US devices do indeed support LTE with the Carriers, however in the US we only use GSM and CDMA networks. If your phone is international, you will need to speak with a US carrier to ensure your device is compatible with the network they support. So from your current GSM network to a GSM, CDMA to CDMA, etc. 🙂

Samsung_Stephanie · ‎11-08-2019

You can find information on compatible software and apps at the below links: https://www.samsung.com/global/galaxy/apps/samsung-dex/ https://help.content.samsung.com/csweb/faq/searchFaq.do

Samsung_Stephanie · ‎11-08-2019

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/in/support/#contactus

Samsung_Stephanie · ‎11-08-2019

Thanks for reaching out. We would suggest reaching out to your carrier for assistance with this concern.

Samsung_Stephanie · ‎11-07-2019

Unfortunately I do not have an image from the members app, but from a web browser or PC you can find the section at the top of your screen as pictured below:

Samsung_Stephanie · ‎11-07-2019

You can contact contact our Premium care line at 866-371-9501 directly.

Samsung_Stephanie · ‎11-07-2019

It is normal to feel a bit of heat coming from the phone. The S10 and Note 10 series both are more powerful devices compared to the rest of the Samsung lines and are also much thinner than previous models. Due to this, they must vent the heat from areas on the back and sides of the device in order to prevent catastrophic failure internally. That being said, you never want the phone to be too hot to touch. If it's getting so warm that it becomes uncomfortable to hold, you will want to have the device evaluated by an authorized technician.

Samsung_Stephanie · ‎11-06-2019

If you have forgotten your password, then you may have to reset the phone to get into it. This does wipe the phone, however, so anything not backed up would be gone. You can always try using findmymobile.samsung.com or the Android device manager to try and set a new temp password, but these methods will only work if remote accessing was enabled prior to being locked out of the phone.

Samsung_Stephanie · ‎11-06-2019

You will need to speak to your carrier first to ensure your SIM card is still valid on their network. They can also test a second SIM card to ensure the reader in the phone is still functioning properly. In the event the reader is the problem, repairs would be recommended. You can check with your local uBreakiFix for a walk-in repair visit.

Samsung_Stephanie · ‎11-06-2019

You will need to call and speak with our accounts team, they will verify your identity and then can help you change the details on the account. 🙂 They can be reached at 855-795-0509 directly.

Samsung_Stephanie · ‎11-05-2019

From here you really have two options. The first is that we can look into getting you a new pair of headphones under warranty. Alternatively, you can get one of the official adapters to test additional headsets in the event that it's not the headphones at fault. If it turns out that it is not the headphones at fault, repairs would be recommended for the phone itself.

Samsung_Stephanie · ‎11-05-2019

It is not a known issue by means that Samsung is doing anything special for it. If the phone needs repairs you can seek repairs under warranty by messaging one of the mods directly or by using one of the methods @VerbumVeritum posted above.

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