Samsung

SamsungCole · yesterday

Hey there, honestly just based on what you have tried already I would recommend repairs to have a technician out to take a look. You're welcome to use this link to find local Samsung authorized shops in your area: http://www.samsung.com/us/support/service/location

SamsungCole · yesterday

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungCole · yesterday

Please be sure you are also reporting issues via the Beta Feedback section of the One UI app.

SamsungCole · yesterday

You are welcome to reach out to our accounts team directly by calling (855) 795-0509.

SamsungCole · yesterday

To add a picture to your replies here in the community, click the pictured icon below:

SamsungCole · yesterday

Sadly the video wouldn't show the issue as our computers are not having the same problem. To take a screenshot for the Note 9 follow these steps: At the same time, press and hold both the power button and volume down button for two seconds. You'll see the screen flash, and the screenshot will briefly appear on the screen.

SamsungCole · yesterday

The Beta is currently only available on the S10 and Note 10 series devices.

SamsungCole · yesterday

If you mean the official Android 10 Beta that Samsung is participating in, then no I am not incorrect. I am providing the information as provided by Samsung.

SamsungCole · yesterday

Factory unlocked devices are the only Note 10s here in the US that are eligible for the Beta. It does not matter which carrier these devices are on, all are eligible.

SamsungCole · yesterday

You can find the answer here: https://us.community.samsung.com/t5/Galaxy-S10/S10-One-UI-2-0-Android-10-Mega-Thread/td-p/880136

SamsungCole · yesterday

Did the issue happen while in safe mode? Safe mode is not intended as a fix, but rather it is used for testing whether or not an app could be the cause of the symptoms. If the issue does not happen in safe mode, then an application or other downloaded software is what's causing the issue to happen.

SamsungCole · yesterday

I strongly recommend having the watch serviced by an authorized technician in order to avoid bricking the watch or voiding any warranties.

SamsungCole · yesterday

At this time, the Sling TV app is not compatible with the UN55JU6500FXZA and we cannot speculate on any future updates.

SamsungCole · yesterday

Are you attempting to connect both at the same time, or is this a separate connection to a second unit where the error is occurring?

SamsungCole · yesterday

At this time the Beta is only available on S10 and Note 10 devices.

SamsungCole · yesterday

Factory unlocked Note 10s are the only Note 10 devices currently able to get into the Beta. There are also only a limited number of spots, so you may not have the option to register if the spot are currently filled. I recommend to keep checking though, because people do back out and the spots do open up for a short time.

SamsungCole · yesterday

This is has been escalated with our specialists, though we have not heard back from them with an official response or fix. At this time, repairs are the only offered fix and out of warranty devices are subject to the out of warranty fees.

SamsungCole · yesterday

Please report any issues using the Beta Feedback section of the One UI app.

SamsungCole · yesterday

Please note, self-repairs are not recommended as this voids any existing warranties and any available accommodations Samsung could offer.

SamsungCole · yesterday

If this is the only app not working, you will need to reach out to the developers directly.

SamsungCole · yesterday

No need, I only ask for the benefit of all in this thread. I know it seems unrelated, but can I ask if you have also tried resetting your network settings on the device?

SamsungCole · yesterday

Have you tried removing the biometrics and setting them back up from the beginning? Be sure to move your thumb or finger around in different positions when scanning the print in. This will ensure the most accurate read each time you go to scan the print.

SamsungCole · Saturday

Unfortunately AT&T and Verizon both opted out of the Beta. You will not be able to get Android 10 until after the full release.

SamsungCole · Saturday

What's the model code of your phone?

SamsungCole · Saturday

What's the model code of your phone?

SamsungCole · Saturday

Whats the model of your phone? Have you tried updating through Smart Switch?

SamsungCole · Saturday

At this time the Beta is only available for the S10 and Note 10 series. There have been no official announcements confirming or denying if it is coming to any other models.

SamsungCole · Saturday

At this time the Beta is only available for the S10 and Note 10 series. There have been no official announcements confirming or denying if it is coming to any other models.

SamsungCole · Saturday

At this time the Beta is only available for the S10 and Note 10 series. There have been no official announcements confirming or denying if it is coming to any other models.

SamsungCole · Saturday

Have you tried a second charger already to ensure its not the port itself that's failing?

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