About Samsung_Stephanie

JasonRoBear · Wednesday

My Galaxy Buds Live worked perfectly, until they didn't. My left bud works fine, but the right bud is barely audible. I used to wear them daily, until this problem started happening, they were put aside for my Bose.... until today, I tried again without success.

Samsung_Moderator · a month ago

Thank you so much for sharing!

userIklx9QXh6B · ‎05-06-2022

You should be able to reference it by my name address and or phone number. I do not have a ticket from 2 years ago. When the recall was going on. Nor did I contact you guys directly. The service provider reached out to you regarding the recall as they would not repair the machine until you guys did your part. <IMAGE HIDDEN>

AishaB · ‎05-06-2022

I have a front load washer that words are smearing and needs to be fixed. Product is less than 1 year old. Please fix.

userptAM0wMG8w · ‎04-05-2022

Brand new Family Hub Fridge. I set leftovers manually in the fridge with expiration dates. But now it keeps randomly clearing the entire list of custom input food. So basically it is completely non-functional as it never lasts longer than 24 hours. How do I fix this?

kurti · ‎02-19-2022

My lock Correct?

lljamie · ‎01-27-2022

I'd like to see an update on this as well. I have one of the Tizen based TVs, a TU-8000. I don't have kids; just a touch of OCD. I'm tired of the TV randomly installing new apps that I will never use and can't delete. Just a couple days ago it installed "Spotify" (which I keep deleting, and it keeps coming back) and a few others, including what appears to be a movie app that's entirely in Spanish. I'm guessing on that one because I don't speak Spanish. I can't delete these or about a dozen other apps I don't want and will never ever use. I tried that tutorial linked above and it doesn't work on my TV. Even the developer mode part didn't work. I even updated my Samsung account to be included in the developer program just in case that was a requirement. But even if I get this procedure to work, I'd rather have an official way to delete apps and prevent new ones from getting installed. Otherwise I'm going to have to do it often, as evidenced by the "Spotify" app that I've deleted four times now.

Soulcommander · ‎12-17-2021

Hello, I tried cable replacement but did not work. What brand and or model HDMI cable did you get? My TV has been doing this off on thing for a number of years. But now the one connect box is not sending signal to my receiver at all and one other port is also not working.

tamanaco · ‎12-03-2021

On my Samsung 2019 Q80R the Amazon Prime App appears to be stuck at version 9.0.0 which was last updated on 12/21/18. Other apps, like Netflix, HBO Max, Disney+... etc, have received recent version updates. Amazon Prime is the only app which has some little annoying glitches like having to select the "Who's Watching?" icon twice to get going. Have other folks with the same QLED TV received later versions of the Amazon Prime App?

usertWRqhdPmg7 · ‎09-17-2021

when I try to open Netflix it says "Netflix loading" and nothing happens. I tried rebooting by unplugging, reinstalling Netflix - nothing helps! please help!

usersBofmPmpzN · ‎08-20-2021

Were you able to resolve this? I am getting nervous because I ordered 4 appliances responding to a rebate program. Buy 4 and get 10% off. I have not received 2 of them and rebate is about to end soon.

userzukNMc2CNp · ‎08-14-2021

same here Q80 and optical cable crackles and drops out with any audio source apps included. internal speakers are fine however

Anonymous · ‎07-30-2021

Please send the serial number to this PM Link, and I will look in to this further.

user4t8kFP4H64 · ‎07-25-2021

Worked like a charm. Thx

Members_H9OIJSR · ‎06-09-2021

Any updates to this topic for 2021? Will the S10 factory unlocked version allow wifi calling now on ATT?

useroJIWxqxehO · ‎06-08-2021

I have an older Samsung TV and it is not capable of receiving Dolby Atmos. So just connect your Components directly to the A/V receiver. I purchased a cheap Hisense Roku TV and it was capable of receiving Dolby Atmos. I was told by Samsung that I had to purchase a brand new 2021 and the box had to say Dolby Atmos on it.

harley328 · ‎06-05-2021

I'm not receiving messages text or mms or most phone calls I have an new. Unlocked Samsung 10 should I just get the s21 5g. As I use it for business and school and can not have unanswered business calls

userZBpSIFOPvv · ‎05-26-2021

This issue is anything but resolved. Don't even dream of talking to Samsung about this issue, possibly my poorest customer service experience trying to get this resolved on phone for 90 minutes by one increasingly incompetent agent after another. I ended up wiping the phone myself and losing all my data because they can't solve this issue and don't seem prepared to address it or capable of resolving it. Last Samsung phone that I will own after that experience. Absolute joke.

userlz5MF4cNi2 · ‎05-08-2021

I need the sleep at for the Galaxy to watch

user1s5KnwNBU8 · ‎04-25-2021

This was the ticket for me!!! thank you!

SamsungJam · ‎04-23-2021

Is the CEC handshake function enabled on the television?

SamsungAdam · ‎04-23-2021

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!

Members_Nykl71N · ‎04-12-2021

Editing the contact worked. Thank you!

userpZIWG4bZ6B · ‎04-09-2021

Yes... just a scam to force purchase of a new pedestal. Very poor service and consideration for customers.

Tiaza · ‎04-07-2021

The little sensor in the camera was removed in the S21, so there is no possiblity of measuring anything. I think it's removed in the S20 as well.

userEY87MDfqZV · ‎04-03-2021

I discovered this 15 years ago when the Samsung phone I bought died literally within a month of the guarantee running out. Their customer service are appalling also. They just do not care. I no longer buy Samsung and prevent my family from doing so also. Main reason: they deliberately design their products to fail after a limited period. I know someone whose Samsung 2015 TV has broken down (Keeps rebooting continually). I buy Sony, LG or Panasonic.

SamsungQue · ‎04-01-2021

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

Rod12345 · ‎03-29-2021

This isn't a real solution.

SamsungLarry · ‎03-17-2021

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

Sniglet · ‎03-13-2021

I'm glad I found this solution! We were going crazy trying to get the new filter in. Like you, it was the first time to replace it. We also cannot figure out how the cap was in there, and why. Weird, but now I'm glad things got "fixed" and we can enjoy the refrigerator again.

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