Samsung

SamsungJace · 24m ago

Your serial number will be on the back of the charging cradle.

SamsungJace · Saturday

Do you know if this still happens with the Samsung keyboard when the phone is in safe mode?

SamsungJace · Saturday

Do you know if this happens in safe mode?

SamsungJace · Saturday

Hello there, if you would send me a private message with your most recent ticket number I'd be more than happy to look into this for you.

SamsungJace · Friday

You'll need to reach out to your carrier regarding this as they control all voicemail functions.

SamsungJace · Friday

Hi there, you can find our team in Finland's number via this link: http://www.samsung.com/visitcountry

SamsungJace · Thursday

Hi there, as @Charkatak said currently our fix for this is to exchange the buds for a new pair. If this is something you would be interested in I'd be more than happy to assist you. I'll need you to send me a private message with your full model code and serial number from the back of the charging cradle.

SamsungJace · Thursday

Hello there, I would be more than happy to look into this for you. Would you mind sending me a private message with your phones full model code and IMEI number? As the headphones came in the box with the phone I need your phone's information to assist you.

SamsungJace · Thursday

To my knowledge, there is no way to easily find the app. The only methods I know of would be to disable or uninstall the apps one by one to find the problem. @LongHiker may know of an easier way, any ideas?

SamsungJace · Thursday

Does this happen when your device is in safe mode?

SamsungJace · Thursday

Typically the warranty on the cell phones is only one year.

SamsungJace · Thursday

Hello there, I believe this has to do with your Bixby settings. You would need to go into your Bixby settings and change the name Bixby calls you.

SamsungJace · Thursday

If you do not see the update listed in the update options you'll need to reach out to your carrier to see if they can push it to your device.

SamsungJace · Wednesday

Hey there, you should be all good to go ahead to uBreakiFix they can pull your warranty information there.

SamsungJace · Wednesday

Did you have the videos backed up to the Samsung or Google account?

SamsungJace · Wednesday

Which app are you attempting to use?

SamsungJace · Wednesday

Was your device purchased in the US?

SamsungJace · Wednesday

Hello there, is this a recent symptom or has this been happening since you got the phone?

SamsungJace · Tuesday

Hello there, would you be able to provide your full model code for the device so that I can give you accurate troubleshooting steps?

SamsungJace · Tuesday

Do you know if this still shows up when your phone is in safe mode?

SamsungJace · Tuesday

Awesome sauce thank you for that. We are going to send this off and hopefully, have an answer quickly.

SamsungJace · Tuesday

Hello there, when you contacted our other support team did they advise you of any options for a service repair on your device?

SamsungJace · Tuesday

Have you made sure there are no updates for the app? This is definitely strange I can't even find an option in the Youtube application that would make it default to trending instead of the home page.

SamsungJace · Tuesday

Hi there @usercIb3e5gDmg, @RedDragon, and @useraNZff3dz3N would you mind providing me with the following information so we can get a team to look into this? Carrier Full model code Baseband version

SamsungJace · Tuesday

Hello there, would you be able to provide your model code so that I can provide you with troubleshooting steps to try?

SamsungJace · Tuesday

It sounds like you may need to have your phone evaluated by a certified technician. Since you are in Australia you'll need to reach out to the team there. You can find their contact information via this link: http://www.samsung.com/visitcountry

SamsungJace · Tuesday

You would do so from your phone. Follow these steps: Settings app > General Management > Reset > Reset network settings > Reset settings > Reset settings

SamsungJace · Tuesday

Hello there, have you attempted clearing the cache of the pdf app?

SamsungJace · Tuesday

Have you attempted to reset your Bluetooth settings?

SamsungJace · a week ago

Hello there, would you mind sending me a private message with the following information so I can pass it to our specialty team? Software version Full model code Current carrier Country device was purchased in and country you are using it in.

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