Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Hey there, so it looks like with the release of Android 11 Google decided to add the feature of the device revoking permissions automatically from apps that went unused for a certain amount of time, this change was made to help improve the security of Android devices. I did some digging and unfortunately, it doesn't look like there isn't a master switch to turn off the auto revoke but it does look like you can do it for a lot of apps individually. To do this you'll need to go to the specific app's permission from the settings menu and scroll down to the bottom of the page, the toggle for auto revoke should be at the very end of your permissions list.
So your path would look something like Settings> Apps> Contacts> Permissions
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Hi there, getting error messages when trying to use features is super frustrating let me see if I can help. I'd recommend giving the steps listed here a try: https://www.samsung.com/us/support/troubleshooting/TSG01003202/
If those steps don't help my next recommendation would be to reset the watch and not use a backup. I recommend setting the watch up as if it's brand new to make sure there weren't any old files hiding in the cache or storage that could be causing this. If after trying the troubleshooting provided in the link and a reset the error still occurs it is recommended to have your watch evaluated by a certified technician. You may have multiple options for this you can check for local service centers to take your watch to via this link: https://www.samsung.com/us/support/service/locations/ if there isn't a local service center or if you would rather send your watch into the Samsung service center you can either call into 1-800-SAMSUNG, reach out to us on Twitter or Facebook, or message me or any of the moderators here on the Community.
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Hi there, I understand how frustrating it can be to not have access to features you enjoy unfortunately, we cannot guarantee full compatibility with Samsung features and non-Samsung products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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3 weeks ago
(Last edited
3 weeks ago
by SamsungAdam) in
3 weeks ago
Hi there, not being able to move your apps around is a real pain sometimes let me see if I can help.
Is your phone completely up to date including security updates provided by your carrier? You can check your update status by going to Settings>About Phone>Software Update.
Are you currently using a theme? If so have you tried moving the applications when the theme is disabled?
Are you using any third-party launchers on your phone? If you are I would recommend looking for any updates to your launcher or the launcher's current applied theme, if neither of them has an update or if the updates were not helpful my next suggestion would be to try moving the apps around while your phone is in safe mode.
You can follow this link to boot into Safe mode. Safe mode will temporarily disable all third-party applications returning your phone to stock default apps and settings. If you are able to move the apps around while your phone is in safe mode that means there is a third-party app preventing the apps from moving. If it is an app causing this there are a couple of things we can try. The first would be to go to your Google Play app and Galaxy Store to check for any updates for applications, if there are no updates or if the updates were not helpful we'll need to find the app that's causing the problem. Unfortunately, there isn't really a way to quickly determine which app caused the problem you would need to go in one by one and either disable or uninstall recently installed apps to see which was the problem.
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Hi there, would you mind telling me which messaging app you're using? Some of them vary a bit in style and design depending on your carrier and that could explain why you don't see the + sign.
For an alternative way to take screenshots, you can also look into the edge panel tool. I personally use the screenshot widget panel that I downloaded from the Galaxy Store to avoid using the power and volume buttons.
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Hello there, I'm sorry to hear about this would you mind sending me a private message with the following information so I can look into this further for you?
First and Last name
Phone number
Email address
Physical address
Full model code
IMEI number
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Hi there, I'm sorry to hear about this I would recommend giving our premium service team a call at 1-888-970-3653. They should be able to help you with any problems you might have with your Z Fold 3 or they can give you what options you may have for fixing your screen.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details.
Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content.
Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!
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Have you given all the steps listed here: https://www.samsung.com/us/support/troubleshooting/TSG01209182/ a try? I understand we're trying to avoid the factory reset so you can skip that one. I'd also recommend wiping the cache partition of your entire device just to make sure there are no files hidden in there causing mayhem, you can follow these steps to wipe the cache partition:
Turn off the device.
Press and hold the Volume Up key, then press and hold the Side key.
When the Samsung logo displays, release the Side key but continue holding Volume Up.
When the Android Recovery screen appears, release Volume Up.
An 'Installing system update' message may show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.
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Hi there, this sounds super frustrating would you mind answering a few questions and giving me a bit more information on your problem?
Is this happening on all apps or certain ones?
Does the device go to sleep when this happens or is the screen still on?
Have you checked you added these applications to the Never sleeping apps option in the settings menu?
When did you notice this start to happen?
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Hello there, I understand how frustrating it can be to have to wait on an update you're excited for unfortunately when it comes to updates once Samsung has released them to the carriers it is up to the individual carriers to roll them out to the devices. Your first step to getting your update would be to speak to your carrier directly and ask if they have an ETA for when your device will receive the update from them. If your carrier does not know or cannot help you I would recommend downloading Smart Switch as other users have stated.
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I can definitely understand your frustrations with connecting your watch to your phone. Unfortunately just because it's compatible with other phone models, this does not mean it is necessarily compatible with your phone model. Here is a link to the steps we have for connecting your watch to your phone: https://www.samsung.com/us/support/answer/ANS00078020/ If this article does not help, the watch would not be able to connect with your phone. I hope this helps!
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Hi there, Samsung does something similar to this with training uBreakiFix technicians. This means that if you've got a location close you can just walk in and have your device evaluated and repaired potentially the same day.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Hello there, so this varies a bit depending on the browser you're currently using on your device. If you are using the Samsung Internet browser you can enable all cookies by following the steps listed here https://www.samsung.com/uk/support/mobile-devices/what-are-cookies-and-how-do-i-enable-or-disable-them-on-my-samsung-galaxy-device/
For Chrome and Firefox, I believe you'll have to accept cookies via the pop-up for every individual website as I was unable to find a setting for all cookies for those apps.
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Hi there, this definitely sounds frustrating let's see if we can get some troubleshooting to help. Have you attempted to clear the cache of your device since the update? After updates, it is always recommended to perform a wipe of the cache partition to make sure all old files have been removed from your device. Sometimes devices hold partial information inside the cache to help apps open faster these files will be remade as you use your device. You can follow the steps below to wipe the cache partition of your device.
Ensure the device is powered off.
If the device is unresponsive/frozen, press and hold the Power button (located on the upper-left edge) for approximately 10 seconds or until the device power cycles.
Press and hold the Volume Up button (located on the upper-left edge) and the Home button (located at the bottom in the middle).
While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
Select wipe cache partition.
Utilize the Volume Up/Down buttons to highlight and the Power button to select.
Select reboot system now.
Option is highlighted, utilize the Power button to select.
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Awesome sauce! Make sure to mark the comment that helped you with this or if there was a different solution list it here so future users can find help.
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Hello! Welcome to the Community. We’re so happy you’ve joined us! Please check out the following link here to get more insight into what our community is all about and make sure you check out our guidelines and terms of service!
https://us.community.samsung.com/t5/Welcome-Blog/New-Here-Start-Here-Welcome-to-Community/ba-p/1811230
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Hi there, from what I can find this is normal, however, if you feel uneasy or like your phone is broken you can always call the premium care team for more information. They can be contacted via 1-888-970-3653
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Hi there, we are unable to speculate on the release of devices but as soon as Samsung announces it you will see the announcement in the Members app and on Samsung.com. We appreciate your love for Samsung products!
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Hi there, I would recommend reaching out to your carrier in regards to this. They would be able to issue you a new sim card and get you sorted out.
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If you have forgotten the password and cannot use the Android Device Manager or Findmymobile.samsung.com, then a factory reset would be required in order to get into the phone. Additionally, the phone will ask for either your Google or Samsung account information in order to re-access your phone once the reset has been completed. Here are some steps if you need them: https://www.verizon.com/support/knowledge-base-229899/#:~:text=Ensure%20the%20device%20is%20powered,select%20Wipe%20data%2Ffactory%20reset.
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