Samsung

SamsungJace · 3 hours ago

Are you using the stock messages application?

SamsungJace · 3 hours ago

Have you checked in the watch settings to make sure there are no settings that need to be toggled from there or the Wearables app?

SamsungJace · 4 hours ago

Have you tried to perform any resets on the device?

SamsungJace · 4 hours ago

Hello there, have you made sure that your app is fully up to date?

SamsungJace · 4 hours ago

You should be able to set the Photo's as the default app in the Settings menu. I'm honestly not sure if you can set the Google Drive as your default file manager.

SamsungJace · 5 hours ago

Hi there, could you clarify what profile it is that you can't set up?

SamsungJace · 5 hours ago

Have you tried forgetting the connection from both the car and phone and starting with a new connection?

SamsungJace · 5 hours ago

Hi there, could you take a look at this link: http://www.samsung.com/us/support/troubleshooting/TSG01003112/

SamsungJace · 5 hours ago

Hello there, I'd like to look into this further for you if you're interested. Please send me a private message with your full model code and IMEI number.

SamsungJace · yesterday

Hi there, I'd like to look into this for you if you wouldn't mind sending me a private message with your full model and IMEI number for both devices we can get that started.

SamsungJace · yesterday

Have you checked inside the Galaxy Store to make sure that Samsung Pay is fully up to date?

SamsungJace · yesterday

Hey there, could you give the steps for turning on auto sync in this link: https://www.samsung.com/us/support/answer/ANS00060519/ a try and let me know if that helps.

SamsungJace · yesterday

Have you tried moving the files from the files application rather than through the notification?

SamsungJace · yesterday

Have you checked your sleeping apps settings?

SamsungJace · yesterday

Have you gone in to check your sleeping apps settings?

SamsungJace · yesterday

I'd be more than happy to look into your options as far as an accessory exchange go however I cannot guarantee that you will not have the same symptom occur with a new set of buds.

SamsungJace · yesterday

Can you hear any better if the device is in safe mode?

SamsungJace · yesterday

Hi there @usertYZSpSmZdT, I'd be more than happy to look into a possible accessory exchange for you for the broken S Pen would you mind sending me a private message with your full model code and IMEI number so I can look into your options?

SamsungJace · yesterday

Hello, what device are you experiencing this symptom with?

SamsungJace · yesterday

Hello, have you already tried force stopping and clearing the cache of the phone application?

SamsungJace · yesterday

I'd like to look into this for you, would you mind sending me a private message with your full model code and IMEI number?

SamsungJace · yesterday

Are you able to put the phone in safe mode to see if it still does this?

SamsungJace · yesterday

Have you gone into your settings to check on the sleeping application permissions? You may need to disable Spotify from the sleeping apps menu. If it is already set to not pause when the app/device is put to sleep there is most likely a delay between the device itself realizing that and the Galaxy Wearables application realizing that.

SamsungJace · yesterday

Hi there, it looks like what is happening is the Galaxy Wearables application is trying to determine if there is any media to be played from the newest application that is being opened which is why you're getting the skips. Even if you have the application settings to mute all sounds and music from the new application there is apparently still a delay from the time the app is opened to when the Wearables application realizes that the particular game/app is muted.

SamsungJace · Saturday

You'll need to speak to our Samsung Premium Care team directly. You can reach them via this number 866-371-9501.

SamsungJace · Saturday

Have you already tried force stopping the messages app, cleared the cache then restarting the phone?

SamsungJace · Saturday

Have you tried clearing the cache of the calling application?

SamsungJace · Saturday

Have you force stopped and cleared the messages app?

SamsungJace · Saturday

Does this happen while the device is in safe mode?

SamsungJace · Saturday

I'd recommend visiting a local uBreakiFix location or your carrier to see if they could either push the update to your device or reflash the device.

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