Samsung

SamsungJace · Saturday

Hello there, I'd recommend reaching out to our E-Commerce team for further assistance. They can be reached via 1-855-726-8721.

SamsungJace · Thursday

Hello there, are you able to remove the account from your device through the Accounts and Backup section of the Settings menu?

SamsungJace · Wednesday

Would you mind providing your full model code and Android version so I can look up device appropriate troubleshooting steps?

SamsungJace · Wednesday

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungJace · Tuesday

Hello there, If none of the troubleshooting steps have helped I would recommend reaching out to a uBreakiFix location near you to see what options they have available for evaluating the device. Alternatively, you can contact your carrier to see if they can help you or you can send me a private message with the full model code and IMEI number of your phone and I can set you up with a ticket to ship your phone in and have it evaluated by a technician at the Samsung service center.

SamsungJace · Tuesday

Hello there, I would recommend reaching out to our E-Commerce team regarding pre-order deals. They can be reached via 1-855-726-8721.

SamsungJace · Tuesday

Hello there, I would recommend making sure there is no update for the Sound Picker app. I would also recommend clearing the cache and potentially data for the app, note when you clear the data of the app you will lose any saved ringtones with Sound Picker that you have. Would you be able to send a screenshot of your permissions for the app?

SamsungJace · a week ago

Hello there, I'd be more than happy to look into this for you. Have you attempted any troubleshooting steps for this such as cleaning the buds or port/connector? Are you able to test the headphones with any other devices? If you have attempted all troubleshooting steps and are still having problems with the headphones please send me a private message with the full model code, serial number, and the proof of purchase or proof of activation for the phone.

SamsungJace · 2 weeks ago

Your carrier controls your mobile number and data, you'd need to reach out to them in regards to this.

SamsungJace · 2 weeks ago

Excellent, let us know if you run into any further strangeness.

SamsungJace · 2 weeks ago

You can email us the picture at samsungcommunity@sea.samsung.com.

SamsungJace · 2 weeks ago

Hi there, what version of Android is your device currently running?

SamsungJace · 3 weeks ago

Are you currently running a third-party launcher or theme on your device? If you are all stock display features may not be available. If you are able to toggle the option without a theme or third-party launcher running on the device you would need to reach out to the developers of the theme/launcher inside the app store where it was downloaded from.

SamsungJace · 3 weeks ago

Hello, we cannot confirm all features on the watch will work with non-Samsung devices.

SamsungJace · 3 weeks ago

Hi there, you'll need to reach out to LG in regards to this.

SamsungJace · 3 weeks ago

Have you ensured to enable the storage permission for your Chrome application? What type of file are you trying to download? Some file types may not be supported.

SamsungJace · 3 weeks ago

Hello there, could you give the steps listed here a try? https://www.samsung.com/us/support/troubleshooting/TSG01001310/ You said you were trying to free up memory did you try to move the pictures to a SD card or a cloud storage app?

SamsungJace · 3 weeks ago

Hi there, I would recommend reaching out to the premium care team regarding this. They can be reached via 1-888-970-3653.

SamsungJace · 3 weeks ago

Are you allowing the data transfer option when the phone is first plugged into the computer?

SamsungJace · ‎07-04-2020

Hello there, could you clarify what you mean by the phone is now overheating? Are you getting an error message?

SamsungJace · ‎07-01-2020

Hello there, with the app that is taking the screenshots are there any permissions for the gallery that you can see?

SamsungJace · ‎06-27-2020

Does this still happen when your phone is in safe mode?

SamsungJace · ‎06-27-2020

Hello there, is there something physically blocking the case from closing or has the case become warped so that it will no longer close?

SamsungJace · ‎06-27-2020

Hello there, I would recommend trying different cables to make sure the problem isn't a bad connection. I'd also recommend making sure all the drivers for your connected device are up to date. If you have Wi-Fi turned on the connected device that could also cause slow or interrupted connections. If it is still slow I would recommend having a certified technician evaluate the device so they can get a hands-on look. You may have a couple of options for this. You can speak to your carrier to see what accommodations they can provide. You can contact your local uBreakiFix location to see what they offer. You can send me a private message with the phone's full model code and IMEI number so I can set up a ticket to have your device sent into the Samsung service center.

SamsungJace · ‎06-27-2020

Hi there, are you unable to connect your watch to a phone? Does that message still appear after a power cycle?

SamsungJace · ‎06-13-2020

Honestly, if Smule is the only app you experience this with I would recommend reaching out to the developers so they can add an update to the application.

SamsungJace · ‎06-13-2020

Hi there, could you try the link again? I believe I found the reason you were getting that error and it should be fixed now.

SamsungJace · ‎06-12-2020

Support for non-US models is very limited in this community. Please reach out to the support team in your area using the following link: www.samsung.com/visitcountry

SamsungJace · ‎06-12-2020

Good evening! Support for non-US models is very limited in this Community. For assistance with your model, please reach out to the support team in your area using the following link: www.samsung.com/visitcountry

SamsungJace · ‎06-06-2020

Hi there, I'd like to look into this further for you. Could you send me a private message with your most recent ticket number?

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