Samsung

SamsungJace · yesterday

Hello there, I'd be more than happy to look into this for you. Would you mind sending me a private message with your watch's full model code and serial number or IMEI number if the watch is a LTE model?

SamsungJace · Tuesday

I'm not able to see the custom notification option for group conversations on my testing device inside the stock Samsung Messages application using the method I stated. If you are able to see where to add a custom notification sound for group messages could you please provide a screenshot and the instructions for how you got the option?

SamsungJace · Tuesday

Unfortunately, it doesn't seem like custom notifications are available for group messages only message threads with single recipients.

SamsungJace · Tuesday

Hello there, to change the notification tone you'll need to change it per text message conversation, not per contact. So you'll need to go to Text Messages, select a conversation thread then go to settings via the three dots in the upper right corner. Keep in mind that once you delete the conversation thread the notification tone will also revert back to the system default currently set.

SamsungJace · Tuesday

Hello there, how is your controller connected? Does this only happen with Call of Duty or is it all controller-compatible games?

SamsungJace · Saturday

Apologies, I thought you were talking about the inbox wired headphones. With the Galaxy Buds if you would like me or another moderator to look into accommodations based on the warranty we would need the full model code and serial number for the buds as well as proof of purchase in a private message.

SamsungJace · Saturday

I understand but since the earbuds came in the box with the phone we have to use your phone's information to look up warranty details.

SamsungJace · Saturday

Hello there, I'd be more than happy to look into any accommodations you have available. Would you mind sending me a private message with the phone's full model code and IMEI number?

SamsungJace · Saturday

Hi there, would you mind going into a bit more detail about the glitches you're seeing? Also when you mention the earbuds are they not fitting in your ear properly or are the actual nubs too hard of a silicone?

SamsungJace · Saturday

Hello, I'm sorry to hear about this and would like to look into it for you. Would you mind sending me a private message with your watch's full model code and serial number?

SamsungJace · Friday

Hello there, does your camera still open randomly if you have your phone in safe mode?

SamsungJace · Friday

Hello there, I'd be more than happy to look into this for you. Would you mind sending me a private message with the phone's full model code and IMEI number?

SamsungJace · a week ago

Hello there, you'll need to speak to your carrier regarding this.

SamsungJace · a week ago

If the device still gives the overheating message while in safe mode my next recommendation would have to be to have the device evaluated by a certified technician. Depending on your current location you may have multiple options to choose from. You could contact a local uBreakiFix location to see what options they have available. You might be able to speak to your carrier about their options. Or you can send your device to the Samsung service center. If you would like to ship your device in please send me or any of the moderators here on the forum a private message with the following information: Full model code and IMEI number for the phone First and Last name Email address Physical address A brief summary of the steps you've already tried

SamsungJace · a week ago

Do you remember when this started happening? If this is a recent problem I would recommend uninstalling any recent applications you may have installed. To better test, if this is being caused by a rogue app you can boot your phone into safe mode. Safe mode will disable all third-party applications and allow you to see if your phone still gives the overheating error message. I'd also recommend wiping the cache partition of your device. A cache partition wipe after major updates or when your phone starts running slow is always a good idea as you will not lose any of your user data but it will erase any temporary files created by the device. Typically these files are created to help apps open faster, however, they can sometimes cause interference with device updates and sometimes even major app updates.

SamsungJace · a week ago

Hello there, in order to get you the best assistance I'll need to know what device you are using. Would you mind providing your full model code?

SamsungJace · a week ago

Hello, We definitely understand how important this feature is to everyone. We have actually put together a specialized team for all ECG related products. If you're unable to get the application to work properly, and all other features of the watch seem to be working correctly. We'd like for you to contact our specialized team to check this out, and go into some further details about your experience and what you're seeing. This team is available for calls Monday Thru Friday 9AM-6PM EST. 1-855-795-0509 option #6 Alternatively, you can also reach this team by email: support@samsungecg.zendesk.com If you reach out, please make sure to provide your Community Username to the ECG Team!

SamsungJace · 2 weeks ago

If your data is still on the iPhone I would recommend restarting your new galaxy device and using the Smart Switch application instead of the laptop. That way you shouldn't lose any of your personal data. If the data isn't still on the iPhone we may need to get a little creative with how to resolve this. For your ringtones, how did you get them? Were they also transferred from the iPhone or did you download them using an app on your Galaxy device?

SamsungJace · 2 weeks ago

Hello there, I'd be more than happy to look into this for you. Would you mind sending me a private message with the watch's full model code and serial number?

SamsungJace · 2 weeks ago

Hello there, I'd be more than happy to look into this for you. Would you mind sending me a private message with your Galaxy Buds full model code and serial number?

SamsungJace · 2 weeks ago

Hello there, could you try the following steps to see if you can disable call forwarding? Phone application>Three dots>Settings>Supplementary services>Call forwarding

SamsungJace · 3 weeks ago

Hello there, currently the only way to have your country changed within your Samsung profile is by reaching out to our accounts team. They can be reached via (855) 795-0509.

SamsungJace · 4 weeks ago

Hello there, I'm sorry to hear about this and would like to look into it further for you. Would you mind sending me a private message with the watch's full model code and serial number?

SamsungJace · ‎12-19-2020

Hello there, I'm sorry to hear about this and I'd like to look into this for you. Could you send me a private message with the watch's full model code and serial number?

SamsungJace · ‎12-12-2020

Hello there, I would recommend reaching out to our accounts team for assistance with this. They can be reached at (855) 795-0509.

SamsungJace · ‎12-12-2020

Hello there, if none of the listed troubleshooting steps have helped the current solution is to send one of the moderators a message with the full model code and serial number for your buds. These can both be found on the back of the charging cradle. Please use the following link or send me a private message from my profile with your buds full model code and serial number and I'd be more than happy to see what accommodations I can offer you. PM: http://bit.ly/2Hy7fsE

SamsungJace · ‎12-12-2020

Hello, I'd be more than happy to look into this for you. I will need you to send me a private message with your phone's full model code and IMEI number. The IMEI number is necessary for this instance as we need to identify your individual device in our system to be able to fully assist you.

SamsungJace · ‎12-05-2020

Hello there, I'd be more than happy to look into this for you. Please send me a private message with the following information: Full Name: Street address: Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:

SamsungJace · ‎12-05-2020

Hello @userRPFdwik4BG, I'm sorry to hear about this. If you'll send me a private message with the full model code and serial number for the watch I'd be more than happy to look into this for you.

SamsungJace · ‎12-04-2020

Hello there, to view the boards from the home page you'll need to click the "GET HELP" option in the top left corner. Hope this helps.

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