I had the same issue with a Google Pixel 5, and with my Google Pixel 6. Work notifications work fine on my Fossil Gen 5 using the standard Google Wear app, they also work fine on my Pebble watch using the GadgetBridge app. Samsung support is completely clueless and does not even try to comprehend what the actual problem is. After multiple attempts at getting help, all I was able to get was the same ignorant "try resetting it" canned response. Like always with Samsung, great hardware with horrible horrible software and support. I ended up returning the watch. I will just wait for a next gen Fossil or wait for the current gen to get Wear OS 3 and drop in price. Hopefully one day this will not be an issue but I am not holding my breath.
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Hi.. the latest update broke Galaxy buds 2 for me.. though it connects via Bluetooth the Galaxy wearable app no longer works.. I have Galaxy buds 2 right? But the wearable installs the Galaxy buds default app and it doesn't connect with the buds2.. this happened after latest update please help!
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Hi there, getting error messages when trying to use features is super frustrating let me see if I can help. I'd recommend giving the steps listed here a try: https://www.samsung.com/us/support/troubleshooting/TSG01003202/
If those steps don't help my next recommendation would be to reset the watch and not use a backup. I recommend setting the watch up as if it's brand new to make sure there weren't any old files hiding in the cache or storage that could be causing this. If after trying the troubleshooting provided in the link and a reset the error still occurs it is recommended to have your watch evaluated by a certified technician. You may have multiple options for this you can check for local service centers to take your watch to via this link: https://www.samsung.com/us/support/service/locations/ if there isn't a local service center or if you would rather send your watch into the Samsung service center you can either call into 1-800-SAMSUNG, reach out to us on Twitter or Facebook, or message me or any of the moderators here on the Community.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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‎01-02-202210:47 AM (Last edited ‎01-03-202206:37 AM by SamsungAdam) in
‎01-02-202210:47 AM
Hi there, not being able to move your apps around is a real pain sometimes let me see if I can help.
Is your phone completely up to date including security updates provided by your carrier? You can check your update status by going to Settings>About Phone>Software Update.
Are you currently using a theme? If so have you tried moving the applications when the theme is disabled?
Are you using any third-party launchers on your phone? If you are I would recommend looking for any updates to your launcher or the launcher's current applied theme, if neither of them has an update or if the updates were not helpful my next suggestion would be to try moving the apps around while your phone is in safe mode.
You can follow this link to boot into Safe mode. Safe mode will temporarily disable all third-party applications returning your phone to stock default apps and settings. If you are able to move the apps around while your phone is in safe mode that means there is a third-party app preventing the apps from moving. If it is an app causing this there are a couple of things we can try. The first would be to go to your Google Play app and Galaxy Store to check for any updates for applications, if there are no updates or if the updates were not helpful we'll need to find the app that's causing the problem. Unfortunately, there isn't really a way to quickly determine which app caused the problem you would need to go in one by one and either disable or uninstall recently installed apps to see which was the problem.
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‎12-02-202111:11 PM (Last edited ‎12-02-202111:15 PM) in
‎12-02-202111:11 PM
Same! I am not a fan of using multiple apps to track my health. I have to use a separate app to track my Basal body temperature to find when I am ovulating and I end up tracking my period and weight there too. I find it very inconvenient to have to enter my period and weight on two apps. I know Samsung partners with Glow but that still requires two inputs instead and they don't share weight or temperature information. I would appreciate it all in one. Apple health has all of them so I have been considering switching.
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Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864.
When you call them please be sure to have the following information ready.
Name, Street address, Email, Best Contact number, Full Model and serial of the buds, and a photo of the affected ear. Please also have any medical paperwork available if you had to seek medical attention due to the reaction.
If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto
And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can.
Wishing you a speedy recovery!
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details.
Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content.
Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!
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I experienced this issue with both those and my Galaxy Buds Plus. Make sure to clean them and follow the troubleshooting steps they have online. If you call/text 1-800-SAMSUNG and they are still in warranty they can replace the buds for free if you send them into their service center.
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How did you get the update to 3.1? I'm stuck on 2.5 and when I check for updates, it tells me there is no update. Carrier is ATT. Plz help
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I'm here because of the same problem. I'm not even touching my phone, it's on a holder and it continually puts my mother on hold. I've never noticed it was anybody else I'm talking to. I don't think she has a Samsung. But on my end it shows she's on hold. I didn't even think it could have been my phone but now I'm wondering.
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‎10-19-202107:14 AM (Last edited ‎10-27-202106:12 AM by SamsungJustin) in
‎10-19-202107:14 AM
Thank you for that information. Have you tried resetting your network settings? Please know this will delete any saved Bluetooth and Wi-fi connections on your S21.
Here are the steps for that:
From a Home screen, swipe up or down from the center of the display to access the apps screen.
Navigate: Settings
> General management > Reset.
Tap Reset network settings.
Review the info then tap Reset settings. If presented, enter the current PIN, password or pattern.
To confirm, review the info then tap Reset.
If you have tried resetting network connections the next step would be to try a different sim just to be sure it's not the sim card itself. You can reach out to your carrier and explain the situation, to see if they can provide an alternative sim card to make sure this isn't the issue.
If none of these resolve the issues, A Technician will need to evaluate the phone, and repairs take place.
Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2JH2rq2
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Hi there, we are unable to speculate on the release of devices but as soon as Samsung announces it you will see the announcement in the Members app and on Samsung.com. We appreciate your love for Samsung products!
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If you have forgotten the password and cannot use the Android Device Manager or Findmymobile.samsung.com, then a factory reset would be required in order to get into the phone. Additionally, the phone will ask for either your Google or Samsung account information in order to re-access your phone once the reset has been completed. Here are some steps if you need them: https://www.verizon.com/support/knowledge-base-229899/#:~:text=Ensure%20the%20device%20is%20powered,select%20Wipe%20data%2Ffactory%20reset.
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Hey there, just like others have said you can indeed use essentially any USB-C style charger. The only potential issue is the rate of charging.
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Good afternoon, I recommend reaching out to your carrier regarding this as well. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Hey there, if the steps listed in the thread above did not help I would recommend putting your phone in safe mode to see if there is a third-party application causing a problem. You can put your device in safe mode by following these steps:
First, completely power off the phone or tablet.
Power on the device and when the Samsung logo appears, press and hold the Volume down key.
If done correctly, "Safe mode" will display on the bottom left corner of the screen. If "Safe mode" does not appear, repeat the steps above.
Once you're in Safe mode, you can remove the third-party app that is causing issues.
To exit Safe mode, simply restart your phone or tablet and it will reboot normally.
If your camera behaves normally while in safe mode you would need to go through your most recent apps and disable or uninstall any that were downloaded when you started noticing this happening. If your camera does not behave normally you would need to have your phone evaluated by a certified technician, you may have multiple options depending on where you are located. You might be able to visit your carrier, there may be a local uBreakiFix location near you or you can always send the device into the service center. If you would like to send your device into the service center you can always message any of the moderators here or you can call into 1800SAMSUNG
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864.
When you call them please be sure to have the following information ready.
Name, Street address, Email, Best Contact number, Full Model and serial of the buds, and a photo of the affected ear. Please also have any medical paperwork available if you had to seek medical attention due to the reaction.
If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto
And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can.
Wishing you a speedy recovery!
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Hello there, for badges here on the Community the best way to earn them is by interacting and helping fellow users. For the features on your phone, the best way to find and use features is to just play around on your phone for a bit. Alternatively, we do have the user manuals available on Samsung.com or you can always head over to YouTube for video demonstrations and explanations.
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I experienced this issue with both those and my Galaxy Buds Plus. Make sure to clean them and follow the troubleshooting steps they have online. If you call/text 1-800-SAMSUNG and they are still in warranty they can replace the buds for free if you send them into their service center.
... View more
