That definitely doesn't sound good at all! Can you send a private message to any of the mods with the full model and serial number of the TV as well as photos of what's going on?
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This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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This is going to require service as the troubleshooting steps didn't work. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/ or you can private message any of the mods here to have one of us set up a ticket for you 🙂
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That definitely sounds frustrating! Here is a link to some troubleshooting steps that can hopefully remedy that for you: https://www.samsung.com/us/support/troubleshooting/TSG01109749/
If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. If you'
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
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If you have low dialogue even without the soundbar hooked up, you may need to reset your sound settings on the TV itself. However, I can't confirm if that would work seeing as the model TV you have is pulling up as an international model. You can get better assistance from Samsung in your area: http://www.samsung.com/visitcountry
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I totally understand how frustrating that can be! I was going to suggest contacting your banks and whatnot to make sure they haven't blocked your accounts. However, seeing that you've done that, the only other option is to call our E-Commerce team directly. It's possible that something in the system glitched out and isn't allowing purchases to be made. You can contact them via phone at 855-726-8721.
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Hey there! I suggest giving the following troubleshooting steps a shot and see if they work: https://www.samsung.com/us/support/troubleshooting/TSG01000997/.
You might want to also check this link and see if your washer was affected by our top load washer recall: https://pages.samsung.com/us/tlw/index.html
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When purchasing an extended warranty through a retailer directly, you'll need to contact them as we don't have access to their systems. They'll be able to pull up your info and get you set up for the service.
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This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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Hey there! Give these troubleshooting steps a shot and see if they work for you:
The HDMI cable test is designed for HDMI cords less than 6 feet long. The test may not give accurate results on longer cords.
Press the Home (Menu) button on the remote.
If the menu appears, then the TV is powered on, but it is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues. See our guide for TV will not turn on.
Confirm the TV is set to the same source as the external device.
Your TV may display a black screen if it's connected to a source but the external device is turned off. For instance, if your cable box is connected to HDMI 1, you should set the TV source to HDMI 1 and make sure the cable box is turned on.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the connections one cable at a time, from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, turn it off and then back on.
Test the HDMI cable.
Certain TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test, or is not connected by HDMI, skip to Step 4.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test. Navigate to Settings, and then select Support. Select Device Care, select Self Diagnosis, and then select Signal Information. Select HDMI Cable Test, and then select Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable too.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.
If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. If you'
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
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I'm not entirely sure how much it'll cost because we have different service centers that have different price ranges. I suggest giving one of them a call and seeing if they can give you a quote.
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That sounds super frustrating! You'll need to contact our Samsung Accounts department then: they have access to the systems to get your appliances registered 🙂 They can be contacted at 855-795-0509.
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It's possible, but have you verified that the washer is leveled properly? After some time, washers can become unbalanced and can start throwing error codes. If the washer is leveled, it will probably need service. With you have a top load washer, I would check the following website to see if you have one of the affected top loads: https://pages.samsung.com/us/tlw/index.html. In the event that you don't have a recalled washer, you can check out this website for a service center near you: https://www.samsung.com/us/support/service/locations/
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Hey there! That does look frustrating! I can't tell based on the photo, but was the TV mounted, or is it chilling on a TV stand? Does this appear on all sources, inputs, and the picture test? If it does, the TV will need to be serviced or you can see if your retailer accepts exchanges.
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Hey there! All of our products have a base warranty of 1-year from the date of purchase. With this in mind, your monitor is no longer under the manufacturer's warranty. If you purchased an extended warranty through your retailer, you'll need to contact them directly if you're needing service.
Warranty Statement: https://www.samsung.com/us/support/service/warranty/LC32JG56QQNXZA
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2 weeks ago
(Last edited
Monday
by SamsungJustin) in
2 weeks ago
Does this still occur if the TV is plugged directly into a wall outlet or surge protector? Please try different outlets out just to see if the outlet is the issue or surge protector.
Have you had any power outages recently? If so, it could need a cold boot. Unplug the unit for a good two minutes and then plug it back in.
Addtionally Please check out the following troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01108742/
If this doesn't help the unit will require service. Because you stated the unit is 2 years old more than likely the unit would be out of warranty. Please reach out to a local service center in your area to obtain estimates for repairs.
HTTP://www.samsung.com/us/support/service/location
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I certainly understand how frustrating that is and would be delighted to assist you to the best of my abilities 🙂 Are you located in the US? If you are, do you have a ticket number from when you've spoken with Samsung US about this issue?
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Apologies! I was seeing if there was anything else we could do. You'll need to call into our remote management department. They can get into the TV itself and fix what's going on. Just call 1-800-SAMSUNG (800-726-7864) and ask for TV remote management.
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This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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This is something that would require service, yes. Please send a private message to any of the mods here with the full model and serial number of the range so that we can get this set up for you 🙂
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I wish that we here could help you! Since this forum is for US models, you'll need to contact Samsung in your country. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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I definitely understand your frustrations and am happy to assist! Have you verified that the TV is up to date with the latest firmware/software? Are the apps only crashing on the TV or are you experiencing the crash with other devices too?
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I totally understand how frustrating that can be! You'll need to reach out to our Smart Things department directly for further assistance. They can be reached at 866-813-2404.
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This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
... View more
