Samsung

SamsungAl · Monday

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

SamsungAl · Monday

Does this happen on the picture test? If so, the Tv will need to be serviced. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/

SamsungAl · Monday

With this being a front load washer, have you cleaned and drained the debris filter and emergency hose?

SamsungAl · Monday

Typically the error will appear when the washer isn't leveled properly. To better assist, can you provide the full model code of the washer?

SamsungAl · Monday

You will need to reach out to our Accounts department for further assistance. Their phone number is 855-795-0509.

SamsungAl · Sunday

You will need to contact Samsung Accounts for assistance registering your product. Their number is 855-795-0509.

SamsungAl · Sunday

I apologize but the photo isn't pulling up for me. Could you send it via private message again?

SamsungAl · Sunday

Have you made sure that the washer is leveled? To better assist you, can you provide the full model code of the washer?

SamsungAl · Sunday

If it's not listed in the user manual in the "What's in the Box section", the dryer doesn't have a drying rack.

SamsungAl · Saturday

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

SamsungAl · Saturday

This is going to require service since it appears on the picture test. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/

SamsungAl · Friday

This is something that will require service. You can shoot me a private message with the full model and serial number of the TV. http://bit.ly/2sSxapD

SamsungAl · Friday

The dryer is going to need service then. I'll be happy to set that up for you! Feel free to send me a private message with the serial number of the dryer. http://bit.ly/2sSxapD

SamsungAl · Friday

You're so welcome! I'm glad that it was a simple fix :)

SamsungAl · Thursday

Hey there! I've responded to your private message and am waiting for your response! :)

SamsungAl · Thursday

Just to make sure, did you also clean the ductwork system in the house or building? I would also suggest resetting the circuit breaker if you haven't done that already.

SamsungAl · Thursday

Give these troubleshooting steps a shot and see if they work out for you: 1.Check to make sure the power cord nor outlet are damaged. 2. Perform a vent blockage test (this includes cleaning out the duct system in your home) If the above troubleshooting steps didn't help, here are some service options: - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service processed. You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/2sSxapD

SamsungAl · Thursday

Have you cleaned the duct system the dryer is connected too? Sometimes there are clogs in there preventing the dryer from heating up due to improper airflow.

SamsungAl · Thursday

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!

SamsungAl · a week ago

Try this troubleshooting link and see if it corrects the issue: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ If the above troubleshooting steps didn't help, here are some service options: - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service processed. You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/2sSxapD

SamsungAl · a week ago

Can you verify if the lint trap itself is being placed in properly and if it's messed up or broken in any way? I also would suggest making sure that there's nothing in the spot that it goes in either. To better assist, please provide the model code.

SamsungAl · a week ago

Can you confirm that the washer is leveled properly and the debris filter has been cleaned and drained? To better assist, please provide the full model code.

SamsungAl · a week ago

With this being a front load washer, have you cleaned and drained the debris/pump filter located on the front of the machine?

SamsungAl · a week ago

When searching for any app in the app store and it doesn't show up, this means that the app developers haven't made the app compatible with the TV model as of yet. You would need to reach out to the app developers and see if they can provide some info on when and if they will make it compatible.

SamsungAl · 2 weeks ago

I would like to have my specialized team take a look into your case! Can you send me a private message with the full model and serial number? http://bit.ly/2sSxapD

SamsungAl · 2 weeks ago

Can you provide the model code of the washer?

SamsungAl · 2 weeks ago

Can you verify if the child-lock is engaged? To better assist, can you provide the full model code of the washer?

SamsungAl · 2 weeks ago

Hey there! Just wanted to check in and see if you could send us a PM so we can get this resolved for you!

SamsungAl · 2 weeks ago

Hmm, this is something that will need to be looked at by one of our techs. I would be happy to get that set up for you! Can you shoot me a private message with the full model and serial number? http://bit.ly/2sSxapD

SamsungAl · 2 weeks ago

Do you have the Tv plugged into a wall outlet directly or a surge protector?

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