Samsung

As you are using a work profile, I would recommend reaching out to your IT team directly for further assistance. ... View more

@userdK0albbiXS I would be happy to assist you further. Are you using the original charger that came with the Gear IconX? ... View more

Have you tried wiping the cache partition on your device? ... View more

Thank you for reaching out. I would recommend reaching out to our E-commerce team directly at  1-855-726-8721. ... View more

Thank you for reaching out. I would recommend an accessory exchange for the symptoms you are experiencing. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2 ... View more

Give this link a try for further assistance: https://www.samsung.com/us/support/answer/ANS00078424/ ... View more

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. ... View more

Thank you for touching base. Give this link to a try to access Samsung cloud from a computer: https://www.samsung.com/us/support/answer/ANS00081282/ ... View more

@userPwIs1BXQcF Thank you for reaching out. I have reached out to you in a private message. Please follow up with me in private messages at your earliest convenience. ... View more

Give these steps a try for double tap to wake: From Settings, tap Advanced features > Motions and gestures > Double tap to wake, and tap to enable. ... View more

Thank you for reaching out. I would be happy to assist you further. Can I please get his full model number and serial number in a private message: http://bit.ly/2JH2rq2 ... View more

For the best functionality of the watch, I would recommend using the water lock mode when putting the device anywhere near water.  The device is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Follow these tips carefully to prevent damage to the device and maintain dust and water resistance performance: Water-resistant based on 5ATM rating, which means submersion up to 50 meters per ISO standard 22810:2010. Not intended for scuba diving. Avoid excessive, sudden temperature changes, and high velocity activities. Falls and shocks may breach integrity. After use in sea water, rinse in freshwater and dry device. Despite this classification, your device is not impervious to water damage in any situation. It is important that all compartments are closed tightly. Follow these tips carefully to prevent damage to the device. Whenever your device gets wet, dry it thoroughly with a clean, soft cloth. Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues. Do not expose the device to water at high pressure. If the device is dropped or receives an impact, the water and dust resistant features of the device may be damaged Give these links a try for more information on water lock mode and water resistance on your watch: http://downloadcenter.samsung.com/content/PM/201910/20191016062616910/EB/WEA_R82X_R83X_EN_FINAL_190918/water_lock_mode_d1e4690.html and http://downloadcenter.samsung.com/content/PM/201910/20191016062616910/EB/WEA_R82X_R83X_EN_FINAL_190918/maintaining_water_and_dust_resistance_d1e10688.html ... View more

Hey, just wanted to follow up. Were you wearing the watch when you were experience these symptoms? ... View more

I would recommend reaching out to our developers directly at spenapp@samsung.com. You can also locate the developers contact information inside the Galaxy store, by going to the app itself and clicking the information icon. ... View more

@Sharky5 I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2 ... View more

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. ... View more

Have you tried wiping the cache partition on your device? ... View more

Awesome!. Please keep me posted and I look forward to the screenshot so I can best assist you. ... View more

Just to clarify are you referring to the stock messaging app on your device? ... View more

Thank you for reaching out. Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem. ... View more

Thank you for that information. DO you experience these symptoms if you charge your device in safe mode or with the device turned off? Are you using an original Samsung charger? ... View more

We can't speculate about the release of future updates. ... View more

Can you please provide me a screenshot of the battery usage by app for the day and for the week: by going to settings > device care > battery? ... View more