About SamsungAdam

SamsungAdam · Friday

Thank you for reaching out. I can certainly understand how important it is for our watch screen to be clean and crisp. If you change your watch face back to the original one you had on it do the dots still remain?

SamsungAdam · Friday

Thank you for reaching out. To exit Safe mode, simply restart your phone or tablet and it will reboot normally. Give this link a try for more information on safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

SamsungAdam · Friday

Thank you for reaching out. I can certainly understand your frustration with the watch face not downloading on your device after the update. I would recommend reaching out to the developer of the watch face to verify it has been updated to be compatible with the new software update.

SamsungAdam · Friday

Thank you for reaching out. This is a normal feature of the Samsung messages app. On your device, the indicator of an unread message is a circle in the text box of the person messaging on the right-hand side with the number of unread messages.

SamsungAdam · Friday

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864. When you call them please be sure to have the following information ready: Name, Street address, Email, Best Contact number, Full Model number and serial number/IMEI, and any photos of the irritated area you may have. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can. Wishing you a speedy recovery!

SamsungAdam · Thursday

Thank you for reaching out. I can certainly understand how frustrating it can be when our S-Pen doesn't pair properly with our device. The first step would be to make sure the S-Pen is configured properly with your Fold 3. Give this link a try: https://www.verizon.com/support/knowledge-base-238666/ The next step would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: Turn off the device. Press and hold the Volume Up key, then press and hold the Side key. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight wipe cache partition. Press Side key to select. Press the Volume down key to highlight yes, them and press the Side key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Side key to restart the device.

SamsungAdam · Thursday

Thank you for reaching out. I can absolutely understand the importance of your data and would be happy to explain it further for you. Here is how wiping the cache partition works: The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

SamsungAdam · Thursday

Thank you for reaching out. I can certainly understand how frustrating it can be when apps don't function properly on our devices. Are you watching the YouTube videos in the YouTube app when you are experiencing these symptoms? How long have you been experiencing these symptoms? Have you tried wiping the cache partition on your S21? The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: Turn off the device. Press and hold the Volume Up key and the Side key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Side key to select. Press the Volume down key to highlight Yes, then press the Side key to select. When the process is complete, Reboot system now is highlighted. Press the Side key to restart the device.

SamsungAdam · Thursday

Thank you for reaching out. I can definitely understand the importance of having your hearing aids be compatible with calls on your S21. As the update has recently been pushed out and works for all other features on the phone, I would recommend reaching out to the developers/manufacturer of the hearing aids to see if the update may have caused an issue in their programming.

SamsungAdam · Wednesday

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · Wednesday

Thank you for reaching out. I can certainly understand how frustrating it can be when a number accidentally gets blocked and then when we unblock it, it doesn't function as expected. I would be happy to look into this further for you. As the previous member stated, the first step would be reaching out to your carrier and making sure your carrier doesn't have their number blocked on your account. The second step would be clearing the cache for the contacts app. Go to settings > app > tap on contacts > tap on force stop > tap on storage and clear the cache The third step would be to wipe the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: Turn off the device. Press and hold the Volume Up key and the Side key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Side key to select. Press the Volume down key to highlight Yes, then press the Side key to select. When the process is complete, Reboot system now is highlighted. Press the Side key to restart the device.

SamsungAdam · Wednesday

Thank you for following up. This can happen when the contacts that are saved to the phone are not backed up. Therefore, when Google syncs it overwrites the current data with the saved data unless a backup has been done prior to the sync. You can also give this link a try for more information: https://gadgetstouse.com/blog/2021/02/19/contacts-disappeared-from-phone-ways-to-fix/

SamsungAdam · Wednesday

Thank you for reaching out. I am sorry to hear about the symptoms you are experiencing and would like to forward this to our specialized team. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo Full Name: Physical address (including city, state, and zip code): Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial number/IMEI:

SamsungAdam · Wednesday

Thank you for that information. Just to clarify, are you saving some of your contacts to your phone and others to your Google Account? If yes, please know that if the contacts sync with your Google account, it will delete the contacts that are stored in your phone.

SamsungAdam · Wednesday

Thank you for reaching out. I can certainly understand how that could be concerning and would be happy to look into this further for you. Have you had any software updates to your device recently? Do you have more than one account linked to your device? How long have you been experiencing these symptoms? Are you using the stock launcher or a third-party launcher? Have you downloaded any new apps recently?

SamsungAdam · Tuesday

Thank you for reaching out. What type of device are you using? Can you please elaborate on the symptoms you are experiencing?

SamsungAdam · Tuesday

Thank you for reaching out. As LongHiker explained MMS is for multimedia messages as SMS is for text replies only. As your messages are being delayed, I would recommend reaching out to your carrier to see if there are any delays in your message center. Text messaging is a carrier feature.

SamsungAdam · Tuesday

Thank you for reaching out. I can certainly understand your frustration with your watch not pairing with your iPhone 6s. Are you receiving any error messages when trying to pair your watch with your iPhone 6s? How long have you been experiencing these symptoms? Just to clarify, you are using the Galaxy fit app on both devices?

SamsungAdam · Tuesday

Thank you for reaching out. I can certainly understand your frustration with PIP not working with your apps. As you are experiencing these symptoms with specific apps, I would recommend checking for updates with the apps. If the apps have updated recently, I would recommend reaching out to the developers of the apps to verify compatibility with PIP and to see if the new update may have caused the symptoms you are experiencing.

SamsungAdam · Monday

Thank you for reaching out. I can certainly understand how frustrating it can be when your watch screen turns off unexpectedly. Do you by any chance have power-saving mode turned on your watch? Do you by any chance have the raise wrist to wake turned setting on, on your watch? Give this link a try for more information about lowering your wrist: https://www.samsung.com/us/support/troubleshooting/TSG01003202/

SamsungAdam · Monday

Thank you for reaching out. I can certainly understand how important privacy is on our devices. Have you tried disabling the wake screen feature on your Galaxy watch 4?

SamsungAdam · Monday

Thank you for following up. Did you check out the section called "Support A Special Cause"? It provides pictures of how to donate using the app.

SamsungAdam · Monday

Thank you for reaching out. I can certainly understand how frustrating it can be when your device doesn't charge properly and I would be happy to assist you further. As you have tried all the troubleshooting steps provided, I would recommend a service repair. Can you please provide me all of the following information in a private message: https://bit.ly/3fbRevo Full Name: Physical address (including city, state, and zip code): Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:

SamsungAdam · Monday

Thank you for reaching out. I certainly understand the importance of being able to support your goals and would be happy to assist you further. Give this link a try for the steps to donate towards your cause: https://www.samsung.com/global/galaxy/apps/samsung-global-goals/

SamsungAdam · Monday

Thank you for reaching out. I can certainly understand the concern with your device no longer pairing properly to your car's stereo system. To get a better understanding of all devices involved, I have a few questions for you. 1. Have you had any updates to your Note 9 recently? 2. Have you had an update to the software on your Pioneer stereo system? 3. Are you getting any error messages when trying to connect via Bluetooth? 4. How long have you been experiencing these symptoms?

SamsungAdam · Monday

Thank you for reaching out. I can definitely understand the frustration with the headphones constantly connecting and disconnecting and I would be happy to look into this further for you. What type of headphones do you have paired with your watch? Is your watch Bluetooth or LTE? If LTE, are you experiencing these symptoms with calls or only the Spotify app? Have you tried resetting your watch? If not, I would recommend backing up the watch but not restoring it from back up right away and seeing if you experience these symptoms. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

SamsungAdam · Monday

Thank you for reaching out. Can you please elaborate on the symptoms you are experiencing? What type of device are you using? Is your device a US device or international? Are you trying to use a different carrier's SIM card on your device? Is your device carrier locked? How long have you been experiencing these symptoms?

SamsungAdam · Monday

Thank you for reaching out. I would recommend checking the trash in your messages app. First, open the messages app, then you select the three vertical dots in the top corner to open the menu and then select Trash

SamsungAdam · Monday

Thank you for that information. Just to clarify, are you using Android Auto or a Bluetooth stereo system? Also, you state it has the call option but do you have the audio toggle turned on? How long have you been experiencing these symptoms?

SamsungAdam · a week ago

Thank you for reaching out. I can certainly understand how frustrating it can be when our phones turn on in our pockets. When your phone is stored in a pocket or bag, your normal day-to-day activities can cause your phone to accidentally wake up or pocket dial someone. The "Lift to wake" and "Double tap to wake" features on your phone could be causing this. You can disable each feature individually, but you may experience better results if both features are turned off. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01200663/

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