Samsung

SamsungAdam · yesterday

Thank you for reaching out. I would recommend reaching out to your carrier about not being able to receive calls on your device.

SamsungAdam · yesterday

I would recommend taking your device to your local UbreakIfix- Samsung Authorized walk-in service center.

SamsungAdam · yesterday

I would recommend wiping the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device.

SamsungAdam · yesterday

Are you using the Samsung members app or a web browser?

SamsungAdam · yesterday

Here's a great place to start to find out more about this great feature! https://www.samsung.com/us/support/answer/ANS00087703/ If you have any trouble with the application, we have a specialized team standing by that you can feel free to call at, 1-855-795-0509 (option #6) , Monday Thru Friday 9am-6pm EST, or email support@samsungecg.zendesk.com.

SamsungAdam · yesterday

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

SamsungAdam · yesterday

Just to clarify, are you using a Galaxy Note 20? How long have your been experiencing these symptoms? Have you had a software update to your device recently?

SamsungAdam · yesterday

I would recommend reaching out to our Samsung Health team directly at 1-800-726-7864 for further assistance.

SamsungAdam · yesterday

Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2 Full Name: Street address: Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:

SamsungAdam · Tuesday

I would recommend reaching out to your carrier for further assistance.

SamsungAdam · Tuesday

How long have you been experiencing these symptoms? Have you had a software update to your device recently?

SamsungAdam · Tuesday

Have you checked to make sure that the ringtone volume is up, as notifications and ringtone are separate in the volume breakdown?

SamsungAdam · Tuesday

What type of device are you using? Do you experience these symptoms with other notifications? Have you tried a different ringtone to see if you experience these symptoms?

SamsungAdam · Tuesday

I would recommend reaching out to the network administrator for your company for further assistance.

SamsungAdam · Tuesday

Thank you for reaching out. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/ If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. We have a couple of options available: 1. UbreakIfix- Samsung Authorized service center 2. Ship your device in for service If you wish to ship your device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2 Full Name: Street address: Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number:

SamsungAdam · Tuesday

Thank you for reaching out. Can I please have your full model number, baseband version, and service provider?

SamsungAdam · Tuesday

Have you checked the app is up to date on both your phone and PC? Are you running Android 11 on your device?

SamsungAdam · Tuesday

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Tuesday

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Tuesday

Thank you for reaching out. I would recommend a service repair. As your device has physical damage, you would be responsible for the cost of repair. If you wish to set your device up for service, I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance.

SamsungAdam · Tuesday

Perfect. I am glad you were able to resolve the symptoms you were experiencing. Please don't hesitate to reach in the future if you need any further assistance.

SamsungAdam · Tuesday

Give these steps a try: settings > accessibility > Visibility enhancements > is negative colors turn on?

SamsungAdam · Tuesday

Thank you for reaching out. If the watch was previously registered, you would be unable to register the watch as it can only be registered to one user.

SamsungAdam · Tuesday

Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Monday

I would recommend reaching out to your carrier for further assistance.

SamsungAdam · Monday

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!

SamsungAdam · Monday

Thank you for reaching out. The Galaxy A01 doesn't have a proximity sensor.

SamsungAdam · Monday

Just to clarify does the phone app open repeatedly or just immediately upon connection?

SamsungAdam · Monday

Thank you for reaching out, I would be happy to look into this further for you. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Monday

I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for further assistance.

Samsung

Re: Galaxy A51 volume goes up on it's own

Re: Repairing

Re: Re: com.google.android.gms.persistent takes 25...

Re: Can't set a separate notification sound for me...

Re: Cant find samsung health monitor app

Re: Watch overheating

Re: com.google.android.gms.persistent takes 25 to ...

Re: Galaxy Watch 3 BP Monitor

Re: Skin irritation

Re: Restarted my phone now cannot connect to netwo...

Re: in call Volume

Re: in call Volume

Re: in call Volume

Re: Windows Defender ATP VPN in work profile not w...

Re: Speaker not working on samsung A series Device

Re: Software Update

Re: Link To Windows

Re: Samsung Galaxy Note 10 plus S Pen got stuck in...

Re: Galaxy watch

Re: Side of the phone spider webbed all buttons st...

Re: Is My Galaxy Watch Active2 Real? Some Issues I...

Re: Front layout screen picture look like a Negati...

Re: Is My Galaxy Watch Active2 Real? Some Issues I...

Re: Wrist Burn

Re: can't send my pictures in text

Re: Can't use Samsung Financing

Re: Galaxy A01 Core proximity sensor

Re: Phone app opens on it's own.

Re: Blinking Yellow Light on EP-P5200 Charger

Re: RHR measurement no longer showing up