Samsung

SamsungAdam · Monday

@useryCvknNpWVI Just to clarify you still experience these symptoms in safe mode is that correct?

SamsungAdam · Monday

To put your device in safe mode: Press the power button, when you see the power off option, press and hold the power off option until you see safe mode. Then tap on safe mode.

SamsungAdam · Monday

We would recommend a service repair. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Monday

Have you tried wiping the cache partition on your device?

SamsungAdam · Monday

@userXEEhNbCUYP I'm sorry to hear you are experiencing these symptoms. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Monday

@userhXViM9BCmb Does the software update complete each time?

SamsungAdam · Monday

Have you tried factory resetting the device? Please save any information you need prior to the factory reset because otherwise your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before setting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

SamsungAdam · Monday

To put your device into safe mode: Press the power button, then hold down the power off option until you see safe mode. Then tap on safe mode.

SamsungAdam · Monday

@userLdXlyUg6mG I would recommend reaching out to your carrier for further assistance.

SamsungAdam · Monday

Have you tried clearing the cache and data for the Galaxy wearables app? What type of device do you have the Galaxy buds paired with? Also, have you tried wiping the cache partition on our device?

SamsungAdam · Monday

I would recommend reaching out to Kihno to verify compatibility with your device.

SamsungAdam · Monday

@useryXQJJ8eIii Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2 Do you also experience these symptoms in safe mode?

SamsungAdam · Monday

When you go to settings on your phone > connections > Bluetooth is Media and call audio both turned on?

SamsungAdam · Monday

@userngfvP0ZGUW Have you changed the SIM card in your device?

SamsungAdam · Monday

@userfr1cIzd3Ye Do you experience these symptoms in safe mode?

SamsungAdam · Monday

The power button and letting the phone screen time out would be the ways you are able to lock your device.

SamsungAdam · Monday

Give these steps a try: Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungAdam · Monday

Have you tried force stopping the app and clearing the cache and data for the Samsung Members app?

SamsungAdam · Monday

Have you had an update to your watch recently?

SamsungAdam · Monday

@QuraishAzmi Have you tried wiping the cache partition and removing and re-adding the fingerprints?

SamsungAdam · Monday

Was your device purchased in the US?

SamsungAdam · Monday

@userph0Wc5bdlq Have you tried removing your fingerprint in safe mode and re-adding the finger print?

SamsungAdam · Monday

Just to clarify, have you force stopped, and cleared the cache and data for the Galaxy wearable app?

SamsungAdam · Monday

@Daddyboots Do you experience these symptoms if you test your device in safe mode?

SamsungAdam · Monday

What errors are you receiving when trying to update?

SamsungAdam · Monday

@userbV6YkxtkyX Can I please have your full model number and IMEI in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Sunday

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!

SamsungAdam · Sunday

Have you had any updates recently?

SamsungAdam · Sunday

Do you have your phone on max volume?

SamsungAdam · Sunday

@userNq3Nk8I3ap Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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