@userbGZFBBOmNs Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
@userqkpfaBE25F Can i please have your full model number and IMEI in a private message?
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