Samsung

SamsungAdam · Thursday

Do you experience these symptoms if you test your device in safe mode?

SamsungAdam · Thursday

Do you notice any patterns to the symptoms you are experiencing?

SamsungAdam · Thursday

Have you tried wiping the cache partition on your device?

SamsungAdam · Thursday

Are they running Android 9 or 10 on their device?

SamsungAdam · Thursday

Thank you for that information. I would be happy to assist you further. Can you please provide me with your full model number?

SamsungAdam · Thursday

Have you tried wiping the cache partition on your device? Do you experience these symptoms when you test your device in safe mode?

SamsungAdam · Thursday

What troubleshooting steps have you tried so I don't have your repeat them? On the menu from the screenshot you sent me, please click on storage and you will see wipe the cache and data.

SamsungAdam · Thursday

Have you tried wiping the cache partition on your device? Do you experience these symptoms with all apps or specific apps?

SamsungAdam · Thursday

Do you experience these symptoms when using Wi-Fi or data?

SamsungAdam · Thursday

I would recommend reaching out to our E-commerce team directly at 1-855-726-8721.

SamsungAdam · Thursday

Have you tried wiping the cache partition on your device?

SamsungAdam · Thursday

I'm sorry to hear about the symptoms you are experiencing. I would be happy to assist you further. Can you please provide me with your full model number, serial number/IMEI, and pictures of the symptoms you are experiencing in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Thursday

Give these links a try: https://www.samsung.com/us/rewards/ and https://www.samsung.com/us/support/answer/ANS00078418/

SamsungAdam · Thursday

Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

SamsungAdam · Thursday

Did you update your device to Android 9? Just to clarify you are referring to the secure startup feature is that correct?

SamsungAdam · Thursday

Have you tried connecting the headphones to another device?

SamsungAdam · Thursday

Are you referring to encryption of the SD card or the phone itself?

SamsungAdam · Thursday

Can you please provide me with your full model number, baseband version, and service provider?

SamsungAdam · Thursday

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · Thursday

If you received a "Find My Mobile 1" notification this AM, this was an unintentional message sent as a result of internal testing & there is no effect to your device. We apologize for any inconvenience this may have caused & will work to prevent this from occurring in the future.

SamsungAdam · Thursday

Yes, the Galaxy S10 will have the Android 10 update.

SamsungAdam · Thursday

Have you tried resetting your Galaxy buds?

SamsungAdam · Thursday

I would recommend reaching out to our Samsung Accounts team directly at (855) 795-0509 so they can assist you further with updating your e-mail address.

SamsungAdam · Thursday

Can you please elaborate on the symptoms you are experiencing?

SamsungAdam · Thursday

I would be happy to look into this further for you. Can I please have your full model number, serial number, software version, and place of purchase in a private message: http://bit.ly/2JH2rq2

SamsungAdam · Thursday

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003100/

SamsungAdam · Thursday

I would recommend reaching out to your carrier for further assistance.

SamsungAdam · Thursday

@nikasp Are you trying to change your e-mail address for the Samsung Community or your Samsung account?

SamsungAdam · Thursday

Give these steps a try: go to settings > lock screen > Lock screen stories

SamsungAdam · Thursday

@Getafix Do you experience these symptoms if you test your device in safe mode?

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