Samsung

SamsungAdam · Monday

Have you tried resetting the Galaxy buds?

SamsungAdam · Monday

Do you have adaptive brightness turned on?

SamsungAdam · Monday

Please try going to Settings>Applications. Locate the Call Protect app. Select Force Stop, and then Select to Disable. Let me know if this allows the Caller Id to work normally.

SamsungAdam · Monday

Have you verified there isn't any debris in the speaker of the buds?

SamsungAdam · Monday

We would recommend a service repair. Can I please have your full model number and IMEI in a private message?

SamsungAdam · Monday

Is the link attached in sd maid app you are using?

SamsungAdam · Monday

It's a root based system file with no consumer based access.

SamsungAdam · Monday

Does this happen if your device is in safe mode?

SamsungAdam · Monday

@user8E8Sd1vdW6 Can you please provide me with the app versions for the music programs you are experiencing these symptoms with?

SamsungAdam · Monday

Thank you for reaching out. Samsung’s firmware for its Android devices have several components and CSC is one of them. The term is an abbreviated form of Consumer Software Customization and denotes to a specific geographical region or carrier branding.

SamsungAdam · Monday

Have you tried wiping the cache partition on your device?

SamsungAdam · Monday

Hey, just wanted to follow up. We are still working with our research team. Can you please provide me with the app versions for the music programs you are experiencing these symptoms with?

SamsungAdam · Monday

Give this link a try: https://www.samsung.com/us/support/answer/ANS00062054/

SamsungAdam · Monday

Have you tried turning on the dynamic equalizer in the Galaxy wearables app?

SamsungAdam · Monday

Can I please have your full model number, baseband version, and service provider?

SamsungAdam · Monday

Do you experience these symptoms over Wi-Fi or cellular data?

SamsungAdam · Monday

What program are you using for GPS?

SamsungAdam · Monday

Do you have volume sync turned on?

SamsungAdam · Monday

Can you try it with Samsung Internet and see if you are still experiencing these symptoms?

SamsungAdam · Monday

Your device would require either a computer with Smart Switch or a SIM card in the device to update to Android Pie.

SamsungAdam · Monday

Are you using the stock messaging app?

SamsungAdam · Monday

Is it only the Bixby apps you are experiencing these symptoms with?

SamsungAdam · Monday

Are you able to send the picture message if you are using data?

SamsungAdam · Monday

I would recommend reaching out to your carrier for further assistance.

SamsungAdam · Monday

Have you verified there is no debris in the top speaker on your phone? Have you tried wiping the cache partition on your device?

SamsungAdam · Monday

Do you have an adblocker installed on your device?

SamsungAdam · Monday

Thank you for reaching out. We have escalated this to our specialized department and will follow up when we have further information.

SamsungAdam · Monday

Are you the person who started the group conversation?

SamsungAdam · Monday

Who is your service provider?

SamsungAdam · Monday

Thank you for reaching out. Can I please have your full model number and IMEI in a private message?

Samsung

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