Samsung

SamsungAdam · 2 hours ago

Can I please have your full model number? Give this link a try.

SamsungAdam · 2 hours ago

Can I please have the full model number for your range so I can research further?

SamsungAdam · 2 hours ago

I can understand how frustrating that can be. Can I please have your serial number in a private message?

SamsungAdam · 2 hours ago

Are you receiving any error codes?

SamsungAdam · 3 hours ago

Where did you purchase the device from?

SamsungAdam · 4 hours ago

Just to clarify your device is set to volume and not vibrate correct? Also, have you tried the troubleshooting in the videos in this thread?

SamsungAdam · 6 hours ago

What type of device are you using with your Gear S3?

SamsungAdam · 7 hours ago

What type of device are you using?

SamsungAdam · 7 hours ago

Thank you for reaching out. Can I please get your full model number and serial number in a private message?

SamsungAdam · 7 hours ago

Does this happen if your device is in safe mode?

SamsungAdam · 8 hours ago

Can you please tell me the troubleshooting steps that you tried as we don't want you to have to repeat them?

SamsungAdam · 9 hours ago

I would recommend reaching out to Spotify to verify compatibility.

SamsungAdam · 9 hours ago

Have you tried to unpair and re-pair your device with your phone?

SamsungAdam · 9 hours ago

Are you using the stock camera app?

SamsungAdam · 9 hours ago

Just to clarify is it your Samsung account that is locked or your phone that is locked?

SamsungAdam · 10 hours ago

Just to clarify are you able to send messages from another e-mail address to your device?

SamsungAdam · 10 hours ago

@user6zz4My52jB Can I please have your full model number and serial number in a private message?

SamsungAdam · 10 hours ago

Oh no. I'm so sorry to hear about this. Could you please send me a private message with your full model number and serial number?

SamsungAdam · 10 hours ago

@userHij3FvXFZh and userxeoqTyTORO Can I please get your IMEI in a private message?

SamsungAdam · 10 hours ago

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?

SamsungAdam · 10 hours ago

Can you please send me a private message with a picture of what happens when you click on the text message from your Mom so I can research further?

SamsungAdam · 11 hours ago

Does the same thing happen if you use earbuds or headphones?

SamsungAdam · 11 hours ago

The Bluetooth S-pen is only on the Note 9 currently.

SamsungAdam · 11 hours ago

Are you using any other apps that have access to your phone log?

SamsungAdam · 11 hours ago

Does this happen if your device is in safe mode? Are you able to see the pictures from the stock gallery app?

SamsungAdam · 11 hours ago

@userbGZFBBOmNs Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry @userqkpfaBE25F Can i please have your full model number and IMEI in a private message?

SamsungAdam · 11 hours ago

What type of device are you using?

SamsungAdam · yesterday

Does this happen if your device is in safe mode?

SamsungAdam · yesterday

Thank you for reaching out. Could I please get your full model number and IMEI in a private message?

SamsungAdam · yesterday

Does this happen if your device is in safe mode?

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