About SamsungAdam

SamsungAdam · ‎03-24-2022

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎03-08-2022

Thank you for reaching out. I can certainly understand your concern with the disappearance of the manual workout on your Galaxy watch 4 after the update. I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for the best assistance with the symptoms you are experiencing.

SamsungAdam · ‎03-08-2022

Thank you for reaching out. I can certainly understand your concern with the symptom your are experiencing of the contact name not showing up on your device and I would be happy to look into this further for you. Just to clarify, if you pull up the contacts app on your watch does it show the name of your contacts? If you make a call from your watch are you able to see the contacts name that you are dialing? Is your watch Bluetooth or LTE? If LTE who is your carrier? What type of device do you are have your watch paired with? Are you using the stock phone/dialer app on your device? How long have you been experiencing these symptoms? Has this always happened or something new that is happening on your watch?

SamsungAdam · ‎02-07-2022

Thank you for reaching out. I can certainly understand how frustrating the repeated disconnection on our watches can be and I would be happy to look into this further for you. In order to provide you with the best troubleshooting steps, can you please provide me with the type of watch you are using, the baseband version, the phone your watch is paired with, and the Android version on that watch?

SamsungAdam · ‎02-01-2022

I understand how frustrating this is. Here is a link with troubleshooting steps that may help. https://www.lifewire.com/fix-camera-failed-error-samsung-galaxy-4176450 If you are still receiving the notification after completing all of the troubleshooting, it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

SamsungAdam · ‎02-01-2022

Thank you for that information. Do you have the separate sound setting set up for different apps turned on? Give these steps a try: Settings > Sounds and Vibration > Separate App Sound

SamsungAdam · ‎02-01-2022

Thank you for following up. Go to settings > Sound and Vibrations > Tap on Volume >Tap on the 3 dots in the top right corner > tap on Media Volume limit > then toggle it on or off

SamsungAdam · ‎01-31-2022

Thank you for following up. Have you verified the media volume limiter hasn't been turned on?

SamsungAdam · ‎01-31-2022

Thank you for reaching out. I can certainly understand how important our devices not repeatedly pausing or muting can be and would be happy to assist you further. Have you verified your device is completely up to date? Have you tried clearing the cache on the apps you are experiencing these symptoms with? Give these steps a try: Go to settings > apps > tap on the app you are experiencing these symptoms with > tap on storage and clear the cache? Does this only happen when pulling your apps up from the recent apps drawer? How long have you been experiencing these symptoms? Are you using the phone's speakers or Bluetooth speakers when you are experiencing these symptoms?

SamsungAdam · ‎01-28-2022

Thank you for reaching out. I can certainly understand the importance of your S-Pen being connected to your Note 9. Give this Samsung simulator a try for how to reset your S-Pen. The simulator shows for a Note 10+ but will be the same for your Note 9. Give this link a try: http://publish.samsungsimulator.com/simulator/a66fda32-0824-4b2e-b548-89bdc249f1e9/#!top5/s_pen/resetting_your_s_pen

SamsungAdam · ‎01-27-2022

Thank you for reaching out. I can certainly understand your concern about not being able to set up service. If you are unable to set up service in the U.S. using this link: https://www.samsung.com/us/support/service/, then you will need to contact customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

SamsungAdam · ‎01-24-2022

Thank you for reaching out. I can certainly understand how frustrating losing connectivity while using GPS can be. Give this link a try for signal lost while using Android Auto on the Google Forum: https://support.google.com/androidauto/thread/17647822/gps-signal-lost?hl=en&msgid=28003899

SamsungAdam · ‎01-24-2022

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

SamsungAdam · ‎01-21-2022

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎01-20-2022

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎01-20-2022

Thank you for this information. Do you experience these symptoms with any other music apps on your watch or just Spotify? Is your watch paired to your phone when you are experiencing these symptoms? Have you tried using your headphones for a call? Do you experience these symptoms when making calls?

SamsungAdam · ‎01-18-2022

Thank you for reaching out. I can certainly understand the importance of seeing images in our e-mails. Give these steps a try from inside the Samsung e-mail app: Tap the menu icon in the top left of the screen. Tap the settings gear icon. Tap the account you want to to edit the settings for. Find the "Show images" option and toggle it on.

SamsungAdam · ‎01-14-2022

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864. When you call them please be sure to have the following information ready: Name, Street address, Email, Best Contact number, Full Model number and serial number/IMEI, and any photos of the irritated area you may have. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can. Wishing you a speedy recovery!

SamsungAdam · ‎01-13-2022

Thank you for reaching out. I can absolutely understand the importance of your data and would be happy to explain it further for you. Here is how wiping the cache partition works: The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

SamsungAdam · ‎01-12-2022

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

SamsungAdam · ‎01-10-2022

Thank you for following up. Did you check out the section called "Support A Special Cause"? It provides pictures of how to donate using the app.

SamsungAdam · ‎01-10-2022

Thank you for reaching out. I certainly understand the importance of being able to support your goals and would be happy to assist you further. Give this link a try for the steps to donate towards your cause: https://www.samsung.com/global/galaxy/apps/samsung-global-goals/

SamsungAdam · ‎01-10-2022

Thank you for reaching out. I can definitely understand the frustration with the headphones constantly connecting and disconnecting and I would be happy to look into this further for you. What type of headphones do you have paired with your watch? Is your watch Bluetooth or LTE? If LTE, are you experiencing these symptoms with calls or only the Spotify app? Have you tried resetting your watch? If not, I would recommend backing up the watch but not restoring it from back up right away and seeing if you experience these symptoms. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/

SamsungAdam · ‎01-10-2022

Thank you for reaching out. Can you please elaborate on the symptoms you are experiencing? What type of device are you using? Is your device a US device or international? Are you trying to use a different carrier's SIM card on your device? Is your device carrier locked? How long have you been experiencing these symptoms?

SamsungAdam · ‎01-07-2022

Thank you for reaching out. I can certainly understand how frustrating it can be when our phones turn on in our pockets. When your phone is stored in a pocket or bag, your normal day-to-day activities can cause your phone to accidentally wake up or pocket dial someone. The "Lift to wake" and "Double tap to wake" features on your phone could be causing this. You can disable each feature individually, but you may experience better results if both features are turned off. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01200663/

SamsungAdam · ‎01-05-2022

Thank you for reaching out. Do you buy any chance have NumberSync for AT&T or Digits from T-Mobile on your watch?

SamsungAdam · ‎01-04-2022

Thank you for that information. I would recommend reaching out to our promotions team directly at 866-888-5503 for further assistance.

SamsungAdam · ‎01-04-2022

Thank you for that information. I would recommend reaching out to Linkedin directly as it appears their platform for LinkedIn premium isn't compatible with mobile devices.

SamsungAdam · ‎01-04-2022

Thank you for reaching out. What type of device are you using when trying to accept the promotion? Can you please provide me a picture of the symptom/error message you are receiving?

SamsungAdam · ‎01-03-2022

Thank you for reaching out. I can certainly understand your frustration with your screen not operating and would be happy to look into this further for you. Can you please send me a private message with your full model number and IMEI as service would be the next option to resolve the symptoms you are experiencing: https://bit.ly/3fbRevo

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