I apologize. You may have sent the reply to our DoNotReply address because we didn't receive it. Can I have you send your full model code, serial number, and IMEI number (if LTE) to this link? http://bit.ly/2kZXrit
... View more
You can cancel through “Withdraw from Galaxy Beta Program” under the “Settings” menu in the “Samsung Members” app.
In order to use the official software and services, be sure to re-install (rollback) the final version of the official software.
You can re-install software by using the PC version of Smart Switch. Once the software is re-installed, the device will be reset and all data that was generated during the Galaxy Beta Program will be erased.
All data which had been backed up before installing the beta software can be recovered, but there may be limitations in recovering data that was created after installing the beta software.
The Samsung Service Center also supports re-installation of the official software.
Please contact the Call Center, and you will be guided to the nearest service center. - Call Center : 1-866-666-2705
You can re-install the official software by using the PC version of Smart Switch.
(You can download it from the following link - http://www.samsung.com/us/smart-switch).
Please connect your phone to your computer, launch Smart Switch on your computer, and press the “Update” button to re-install the official software (rollback).
... View more