Samsung

SamsungLarry · Friday

There is no Samsung authorized way to revert an upgrade.

SamsungLarry · Friday

Try giving the device a soft reset.

SamsungLarry · Friday

Hey, give this link a shot.

SamsungLarry · Friday

Thank you for stopping by the US support page! We only support US models here, so to receive assistance with your device, please visit: http://www.samsung.com/visitcountry Thanks!

SamsungLarry · Wednesday

I am sorry to hear of this. This forum is for support of US products and customers. This may be why you are having so much trouble with it. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry. Thanks!

SamsungLarry · Wednesday

Yes, you can play games on the Galaxy watch. And yes there are parental controls if needed.

SamsungLarry · Wednesday

Have you attempted to factory reset the buds?

SamsungLarry · Wednesday

Have you updated the buds recently?

SamsungLarry · Wednesday

Have you tried unpairing and re-pairing your buds?

SamsungLarry · Wednesday

There may be a third-party app that can achieve this.

SamsungLarry · Wednesday

Have you updated the phone, watch, and wearables app recently?

SamsungLarry · Wednesday

I do not believe this is possible unless there is some third-party app that can accomplish this.

SamsungLarry · Wednesday

Have you tried removing your wearables app and retrying it?

SamsungLarry · Wednesday

You are welcome.

SamsungLarry · Wednesday

Please keep us posted.

SamsungLarry · Wednesday

I recommend taking your device to UbreakiFix.com. They can usually have your device back to you within the same day.

SamsungLarry · Wednesday

Does this not work only when the buds are connected, or when anything is connected?

SamsungLarry · Wednesday

Have you tried changing your theme?

SamsungLarry · Wednesday

I recommend reaching out to our Samsung Cloud team. They can be reached at 1-855-795-0509

SamsungLarry · Wednesday

Does the screen light up after it gets started?

SamsungLarry · Wednesday

It's possible repairs are needed. Can I have your full model code, serial number and IMEI number (if LTE) via private message?

SamsungLarry · Wednesday

Does this occur with the device in safe mode?

SamsungLarry · Wednesday

Was this device purchased in the U.S.?

SamsungLarry · Wednesday

Have you tried clearing the cache and data for the app?

SamsungLarry · Wednesday

Was your device purchased in the U.S.?

SamsungLarry · Wednesday

Can I have your full model code and serial number via private message?

SamsungLarry · Wednesday

Can I have your full model code, serial number, and IMEI number (if LTE) via private message?

SamsungLarry · Wednesday

I recommend reaching out to our Samsung Cloud team. They can be reached at 1-855-795-0509

SamsungLarry · Wednesday

I recommend reaching out to the developer regarding this.

SamsungLarry · Wednesday

I see that you have tried restarting your watch. Was this a soft reset or a factory reset?

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