jesustinco Looks like you got lucky! I typically associate Samsung with amazing quality and customer service. This experience has been less so. Started messaging with Samsung June 8th. On July 10 they "Allocated" a brand new replacement unit. (Even better than the faulty one!) As of last week, they claim to have "run out of" replacement TV's. Meanwhile my tv has been offline with a hole burned in it since early June, and the refund they are now offering wont cover a new TV!
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