I had a Garmin Forerunner for years. I think I even bought it refurbished. I replaced the band twice but the thing kept on running like a champ. I kept waiting for it to die so I could get a smartwatch. I finally gave it away. I replaced it with this so-called Active Watch - which I tossed in the electronics recyling bin fourteen months after buying it brand new. I now have the Fitbit Charge 4 and I like it a lot better. The underside where the sensor is, seems made more like my old Forerunner. It's more comfortable. It has the features I want without all the ones I don't. I bought the Active watch in large part because of the ability to download Spotify but it was such a hassle to get it sync and it didn't work half the time. The Samsung Health app sucked and the calorie tracking for workouts was way off. I like the Fitbit app a lot better and the calorie burn for workouts is much closer to being correct than the Samsung app ever was. There's also no annoying robot-voiced coach interrupting my workouts that I can't opt out of. The Samsung Health app didn't have an exercise category for the workouts I do the most (HIIT) so I had to choose 'other workout' and the calorie count was never right. The Fitbit has 'bootcamp' as an exercise category which is perfect for what I do. In short, I'm much happier w my Fitbit and only sorry that I wasted $250 on that Samsung piece of junk.
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Thanks but I've already replaced it with a Fitbit. I'm not interested in dealing with repair or replacement of this watch. It's disgraceful that something that is touted as an 'active' watch, that has features meant to maximize health and fitness, and that costs as much as it does, is so cheaply made. Maybe a watch meant to move and sweat in ought to be more rugged? The sensor cover has big globs of dried glue on the underside. That seems like the cheapest possible way to attach the cover that protects the workings of this so-called 'active' watch. This watch ought to have remained intact for more than thirteen months. And if not, it should not be so expensive and inconvenient to repair it. It's this kind of cheaping out on the basics that gives Samsung a bad name.
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I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge. Today, a month after the warranty expired, I was wiping off the underside of the watch with a damp paper towel before I put it on the charger, and the cover came off. AGAIN.
I don't mind paying for repair service but the cost estimator says it's going to be $81. To glue the sensor cover back on. AGAIN. That's about a third of what I paid for the thing.
I don't think so. What a ripoff. I'm irritated and disappointed at what a piece of junk - and what a hassle to deal with - this watch has turned out to be.
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Just posting here to report that I had the same issue. I got a PM from a mod who took my information and created a repair ticket for me. He also sent me a prepaid overnight UPS label. I dropped my package at the UPS store about noon on Monday, and Friday morning I had my repaired watch delivered to me by UPS. I got a text message about the status at every step. I have to say I'm pretty pleased. My watch did NOT have any issues other than the sensor cover falling off. It fell off while I was at home and I immediately took the watch off. I thought about trying to fix it myself with gorilla glue, but since it was still under warranty (I had it barely two months) I went the warranty repair route first. If they had told me the repair would cost anything I would have told them to ship it back without repairing it. It came back to me in a box with a note that it had been sanitized. It had also been factory reset, which wasn't necessary but that means they tested all its functions. So fingers crossed that this repair holds!
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