I've been waiting on my refund for an 82" 4K Samsung of $2,999 since mid September. The refund has been approved for awhile now and I have a ticket number, but everytime I call or reach out to Samsung I get no information. The refund department is sketchy, they do not call and only text or email, but NEVER answer any of my questions. The Samsung + pick-up service came and got my TV three weeks ago. I have no TV and no refund. I have spent multiple hours on the phone going on two months with Samsung customer service and at this point I have no confidence in Samsung. I have given them everything ive been ask to submit, but they have given me nothing back. Could someone please help me?
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