JayF
Samsung Care Ambassador
- 100 posts
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- 7 likes received
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- About JayF
05-23-2019
05:02 PM
7 Likes
Yes Samsung. Please fix this issue. This is not a factory reset, clear your cache type of solution. The camera is why I upgraded to the s9 so please remedy this ASAP.
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03-24-2019
03:48 PM
I wonder if the Gear Sport will be able to detect irregular hearbeats too?
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03-20-2019
11:33 PM
Are you talking about the new Galaxy Watch Active? I heard it doesn't. Maybe through bluetooth earphones you can? I don't believe there is a speaker on it. It has a mic for Bixby commands. But I could be wrong.
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01-24-2019
04:18 PM
i just restarted my watch a few times and it worked. it has been working ever since. i have the gear sport and i really like the watch and especially now with the Tizen 4.0 update which makes my watch very similar to the galaxy version. i hope your watch will work out with the inactive time. on my app, the option is greyed out too.
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01-17-2019
08:00 PM
I'm having this issue now with my s9. The 'read' feature works intermittedly. All rich communications settings are on on both phones and reading confirmation is on on both phones. Sometimes we get the 'read' and sometimes we don't. I don't understand why it doesn't consistently work since all features are on on both phones. Anyone has a solution to this? Thanks.
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06-28-2018
04:06 PM
I did not do a factory reset. That is like my last last resort. But a notification did pop up saying to move so I’m assuming that is the inactive reminder? Does the sport gear have one where it tells me to stretch or anything like that if I’m not active? I saw on the Samsung sports gear that it can tell if your on a plane or what not and it will tell you to stretch or so some exercises. How can mine do that too?
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06-25-2018
11:12 AM
i have tried rebooting my phone but it seems I cannot uninstall the gear app to reinstall it. It does not give me that option. How do I reset my sports gear? And is it a soft reset or factory reset? Thank you.
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JayF
Samsung Care Ambassador
in Gear and Gear Fit
06-24-2018 08:31 PM - edited 06-24-2018 08:31 PM
06-24-2018
08:31 PM
Thank you SamsungMae. I did try to uninstall the gear app but it does not allow me to. It just gives me the option of opening it. It did have the unistall button but once I clicked on it, it didn’t come back so now the only option I have is to “open”. I’m a bit frustrated. And the option to turn on the inactive time is still greyed out. It is greyed out on the Samsung health app. The option is turned on on my sport gear. I am using a s7 edge updated to 8.0 if that helps. I really appreciate your detailed answer.
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JayF
Samsung Care Ambassador
in Gear and Gear Fit
06-24-2018 08:31 PM - edited 06-24-2018 08:31 PM
06-24-2018
03:52 PM
Hi. I do not have an issue with inaccurate steps which is what your link refers too. I have an issue that my inactive notifications do not notify me when I am not active. Are there solutions to the inactive notifications. Thank you.
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06-23-2018
09:57 AM
I just bought a Samsung sports gear. How do I activate the inactive times on the watch. It says the notifications are on on my watch but I haven’t had any reminders or nudges since I had the watch. On my s health app, the section to set reminder times are all greyed out so I can’t click on it. Also, the stair count doesn’t count accurately. Its very off. I’ll go up 4 flights of stair and it will only record 1. Please help. I returned my Fitbit Versa for this watch.
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