I have had the same issue 3 times. Samsung customer service initially sent me a tech who told me it would be covered under warranty. After weeks of waiting I finally called and they told me it would not be covered because it was physical damage. Basically go pound sand. So three lid replacements at over $200 each, even after the recall repair. They only offered me $200 towards a different one or the recall repair which is garbage considering I paid almost $900 for it a few months earlier. Garbage engineering from a garbage company that has zero quality. I finally just modified the lid with some aluminum L bracket. Now the 4th lid is breaking. You can't make this up. A whole kitchen full of garbage Samsung appliances that I am slowly replacing with much better quality GE. Good customer service with them too. Save yourself the time, money and headache. Don't buy Samsung.
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