Unfortunately, their listed "solution" isn't a solution at all. Half of the people respojnding to the OP are writing about the plastic ActiveWash sink hinge breaking, but this apparently is not what the recall they keep mentioning is about. But based on the insane number of responses about the sink hinge, there should be a recall on it.
Just FYI, you can remove and replace the broken ActiveWash sink relatively easily. I found a replacement at https://www.shopjimmy.com/samsung-washer-dc64-03241a-door-lid-upper-wash-basin.htm for $69. I found a lot more on other sites, but that was the cheapest.
Use a screwdriver to push in the grey clips at the hinges, which will let you slide them both inward toward the center of the lid; they can then be removed. Keep the basin in the up position and slide the right hinge out. The left hinge is a little tougher and you might need a screwdriver to pop it out.
Keep the grey clips, you will need them if you plan to replace the sink. Also on the left hinge is a small round grey spacer that you'll need to keep as well.
Hold the new sink in the up position when you put it back on, put the small grey washer onto the little rectangular shaft you took it off of (on the washer lid, not on the sink), then snap the new sink into the two hinge spots. The right side goes on very easy, the left side took a little wiggling/pushing, but I was able to get it to snap into place.
This was MY solution, but you can just as easily remove the sink forever by removing the two grey clips, the round grey spacer and the basin. The CORRECT solution would be for Samsung to recognize that hundreds of these washers have had that hinge break at the clip, just admit is was a minor design flaw, and offer a free repair/replace solution to the sink.
Hope this helps anyone else with this problem, I found hundreds of posts about the problem, but couldn't find anyone that was able to properly fix it.
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