Samsung

Wow. Samsung employees are actively trolling us now.   This is disgusting.  ... View more

Resolved?  How would you feel if you told your phone manufacturer you had to put a piece of tape on a certain part of the phone before you made a call every time, otherwise the call would drop, and they considered your issue "resolved"? ... View more

Gaffer tape fixed it 100%.  Thanks to @userUbRLb4PCOm for suggesting.  Photo here: imgur.com/a/MM2TX1V  Of course, I'd have to do that every time and adhesive buildup would be a problem (not to mention the hassle). It would really make my day to have someone with Samsung in their name at least now acknowledge that they understand some of us here feel pretty confident there is an issue with the proximity sensor. Can any of you Samsung people actually get information to people that are responsible for product development, firmware updates, etc?  Or are you more like generic internet forum mods and you're just doing the best you can to link people to FAQs already available?  Hearing from several of you with no real acknowledgement of answers to your questions or demonstration that you understand or can actually do anything to help us has been crazy-making. I'd like a product dev to try something like giving us a way to disable proximity alerts (or delay intervals) once the buds are synced and playing (until they're put back in their charger).  I'd also really appreciate an ETA for that next firmware update. ... View more

Rondo,  Moving the "dominant" (setting as exercise recording bud) ear to the left had no effect.  I'm essentially 100% certain this is a problem with the proximity sensor on the left bud.   Poster above me, I'll try a little gaffer tape on my run Saturday and let you know how it goes. ... View more

Hi Michelle.  Your last post in this thread was on June 29th at the top of page 8.  You asked the same questions and I replied 3 posts later (you did not reply again).  To answer your questions again: 1. It is only in the left earbud and the right is my main. 2. I am only playing from the on board storage.  I have paired with the Pixel XL for set up, etc. 3. Yes, I am only playing from on board storage. Firmware ver:  r140xxuarc7 ... View more

The Samsung posters might as well be bots. People post firmware versions and they're immediately responding, "latest firmware though?". .. They haven't helped anyone or acknowledged possible issues or resolutions here in weeks.    Give us a way to disable proximity alerts (or delay intervals) once the buds are synced and playing (until they're put back in their charger). Give us an ETA for next firmware updates.  ... View more

I've had mine for a month. 100% sure this is a proximity sensor issue with my left ear. I'm only using them to play from the on board storage. Futzing with the positioning of the left bud will worsen/lessen the frequency of the tone but I can not eliminate it. I sweat when I run, and that means they're going to slip around a little bit. Pretty sure I can't change the shape of my ear or make myself stop sweating when I run.   Samsung's failure to acknowledge/own the issue here is really disappointing.   Edit: firmware r140xxuarc7 ... View more