We have the same problem on model RS25H5111SR/AA We purchased the fridge on April 2015 from Best Buy. We first had the icemaker break down but since we bought 3-year warranty from Best Buy, they repaired it for us. Then we noticed the shelves in the freezer side kept falling and not fit properly. After numerous phone calls between Best Buy, (saying the shelves are not covered under the warranty) and Samsung saying (their one year warranty was over), we had to get Samsung’s local tech who seemed shady and very rude. He did not listen to my logic and insisted that the inside of the freezer was manufactured a little too wide and if I purchase a new shelf, it will not solve the problem. Back and forth between Best Buy, Samsung and this local Samsung tech (who had us pay $240 for service and a shelve) which we will never get back. Samsung gave Best Buy new shelves for us to pick up and it does not fit like the old one. The tech would not take back his shelf and of course will not give back any refund. Now the fridge began to make loud noises since past week and today, the temperature went up to 64F and the blinking light kept going on the fridge temperature. I called Samsung and they told me the same as I read below, turning the power off for 2 minutes then ......... It got worse than when I began the un-plug theory and everything went south. I took the entire foodstuff to my garage fridge and now trying to figure out what to do next. Our garage fridge Gladator we bought over 10 years and never had a problem. My husband and I definitely DO NOT want to deal with the local rude rep that came to my house earlier this year. We have our entire televisions throughout the house, Samsung brand and my husband kept saying that it’s the best brand but now we learned the hard and expensive way not to buy Samsung brand!
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