We are also experiencing the same issue, and have been for a long time, and have also experienced the same issue with contacting Samsung. I called, and am told by their automated response that they are closed. I tried the 24/7 chat, and have yet to recieve a response, despite the fact that they say it should take "usually less than a minute". Based on what I am seeing here there is little no no accountability from Samsung on this matter. Customer service also seems to be sub par. All I want is some product resolution or reimbursement of some sort given this issue. An ice maker should not be the point of failure on a $2,000 appliance. Has anyone started class action litigation?
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