SamsungLarry, thank you for the link but NO, nothing in the linked document helps. I have one compartment cooling well (the fridge) but the flex drawer and the freezer are not getting cold at all - I'm room temperature at the moment. Compressor is running fine, albeit a bit loud when it kicks on, and the condensor coils in the back are clean and clear. After listening to the freezer when the door is 'closed', it does not sound like the freezer's evaporator fan is coming on so maybe that explains the issue? For reference, I can clearly hear it kick on in the refrigerator compartment when closing the door. However, when I check the evaporator coils inside the back panel of the freezer, they are not frosty or cold so I'm not sure if this is a refrigerant issue or if a broken evaporator fan would cause the same symptoms. If there was refrigerant circulating, I would at least expect the coils to get cold/frost but maybe I am wrong about this. Samsung or other affected customers, do you have any thoughts on what could be going on? Could this be the evaporator fan? The evap coils? Low refrigerant? A computer board issue? Another unknown Rube Goldbergish part?
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Same thing here - freezer is no longer working. This is a 4 year old fridge, model RF28HMEDBSR. There are no error codes. The display shows the right freezer temp but the compartment is definitely not that temperature. Interestingly, when I turn the power off at the breaker, wait 30 min, then turn back on, the display shows the “warmish” temp in the feeezer. The compressor kicks on and the numbers on the display drop, indicating that freezing is occuring however the compartment stays warm. Thoughts?
I bought this unit for just over $2300. That’s like $600 for 4 years of use. I should just rent a fridge. This problem need a better solution than to just replace the freezer - totally insulting and just a shame overall.
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