I am so disappointed in Samsung. My phone is an S8 and the moisture message popped up a couple of months ago. Went to the Sprint phone store, they cleaned the port, it worked for about a week, then the message came back. Started using a wireless charger. Called Samsung multiple times, to no avail. They will not honor the warranty because they say this is not a defect. It is a defect, if the phone is advertised as you can drop it in water (which I never did), then moisture should not be an issue. It is clear that they don't want to deal with this defect, after all what happened with the Note 7 and how much money they lost on that debacle. The phone screen went completely black last week, and although it turns on and will wirelessly charge, what good is that? So now I went to the NYC store with the phone, again I am told this is my fault (nicely), and they say the mother board on the phone fried. Again, the phone is less than a year old. This is not my fault and I want the phone fixed or replaced. So the NYC store is sending it to Samsung, I am going to hope that somehow the store will convince somebody at Samsung to honor the warranty. If not, I am done with this company.
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