Samsung

SamsungQue · 3 hours ago

I would like to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi. Provide the following information. Model number IMEI number

SamsungQue · yesterday

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

SamsungQue · yesterday

Does this issue still happen when your phone is in safe mode?

SamsungQue · yesterday

I recommend that you call in and talk to our Premium Care department 1-866-371-9501

SamsungQue · yesterday

I believe these steps here will be able to help you with your issue. From the Home screen, swipe up on an empty spot to open the Apps tray. Tap Settings > Accounts and backup > Accounts > + Add account. Select the account type you wish to setup. Enter your email address and password. Edit incoming email configuration settings, then tap Next. Edit outgoing email configuration settings, then tap Next. Read the Google disclaimer, then tap OK. Set the email check frequency, retrieval size, and notification options, then tap Next. Enter an account name (optional), then tap Done. Delete From the Home screen, swipe up on an empty spot to open the Apps tray. Tap Settings > Accounts and backup >Accounts. Select the account type you wish to delete. Tap on the account name or email address. Tap Menu > Remove account > Remove account.

SamsungQue · yesterday

Does this issue still persist when your phone is in safe mode? Turn the device off. Press and hold the Bixby / Power key past the model name screen appearing on the screen. When SAMSUNG appears on the screen, release the Bixby / Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. When Safe mode appears in the bottom left corner of the screen, release the Volume down key. While in Safe mode, you can now uninstall apps that are causing a problem. Turn off safe mode Press and hold the Bixby / Power and Volume down key. Tap Restart > Restart. The device will restart in standard mode and you can resume normal use.

SamsungQue · yesterday

I recommend that you call in and talk to our E-Commerce department 1-855-726-8721

SamsungQue · yesterday

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

SamsungQue · yesterday

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

SamsungQue · Sunday

Thank you for that information. This is a U.S. based forum and to get this issue resolved you will have to go to the region of origin of where the device was purchased. Here's a link to get to the correct forum. http://www.samsung.com/visitcountry

SamsungQue · Sunday

Did you still need help with this issue?

SamsungQue · Sunday

I would recommend that you call in and talk to our E-Commerce department 1-855-726-8721

SamsungQue · Sunday

Does this issue still persist when your phone is in safe mode? Turn the device off. Press and hold the Power key past the model name screen. When "SAMSUNG" appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key. Continue to hold the Volume down key until the device finishes restarting. Safe mode will display in the bottom left corner of the screen. Release the Volume down key when you see Safe Mode. Uninstall apps that are causing a problem. Turn off safe mode Press and hold the Power key. Tap Restart.

SamsungQue · Sunday

Did you still need help with this issue?

SamsungQue · Sunday

Have you made sure that your phone is up to date on its software? Have you tried clearing the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight “wipe cache partition.” Press the Power key to select. Press the Volume down key to highlight “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.

SamsungQue · Sunday

I would like to look into this issue further for you. Can you send me a private message using this link here? http://bit.ly/2HP0oRi Provide the following information. Model number Serial number

SamsungQue · Saturday

Did you still need help with your issue?

SamsungQue · Saturday

Did you still need help with this issue?

SamsungQue · Saturday

Did you still need help with this issue?

SamsungQue · Saturday

Did you still need help with this issue?

SamsungQue · Saturday

Did you still need help with this issue?

SamsungQue · Saturday

Did you still need help with your issue?

SamsungQue · Saturday

Did you still need help with your issue?

SamsungQue · Saturday

Did you still need help with your issue?

SamsungQue · Saturday

Have you tried these troubleshooting steps here?

SamsungQue · Saturday

Did you still need any help with your issue?

SamsungQue · Saturday

Did you still need help with your issue?

SamsungQue · Friday

Have you tried these troubleshooting steps here?

SamsungQue · Friday

Did you still need help with this issue?

SamsungQue · Friday

Did you still need help with your issue?

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