Samsung

SamsungQue · yesterday

@Techguy1985 What is the model number and IMEI number of your phone?

SamsungQue · yesterday

@Gargox Thanks for reaching out. The Galaxy watch currently does not have that option available.

SamsungQue · yesterday

@mlleelise2 Here are a few tips to help with the battery life on your phone Below are a few tips to help optimize battery life. Turn off Bluetooth or Wi-Fi when not in use. Turn on Airplane Mode when connectivity isn't needed. Turn off Background Data. Turn off Auto Sync. Adjust Location settings or disable Location. Reduce Brightness. Turn on Auto-Brightness. Decrease in screen timeout settings. Turn on a power saving mode. Turn off any themes with animations or large file size. Turn off live wallpaper.

SamsungQue · yesterday

@Techguy1985 What type of watch are you using?

SamsungQue · Friday

@userGFiu0DoGxr Thanks for reaching out. Are you still able to receive phone calls from your contacts with the Iphones?

SamsungQue · Friday

@userA3QfMfGqZP Thanks for reaching. I believe these troubleshooting steps here will assist you.

SamsungQue · Thursday

@oosja Thanks for reaching out. At this point what you will need to do is to reach out to the app developer. Their contact information will be located on the google play page where you downloaded the app.

SamsungQue · Thursday

@TylorE Thanks for reaching out. Can you provide the model number of your phone?

SamsungQue · Wednesday

@userxi3ADnWTqt Thanks for reaching out. Being that the issue did not appear when the phone was in safe mode then that would mean a 3rd party app would be the cause of the problem. The next step would be to uninstall apps one at a time until you find the one that's causing the issue. I would start with the last app you downloaded and go from there.

SamsungQue · Wednesday

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

SamsungQue · Wednesday

@userc3LsFr4xb4 Can you provide the model number of your tv?

SamsungQue · Sunday

@usereRquHZoDmW Can you send me the private message using this link here? Please provide the model number and imei number of your device.

SamsungQue · Sunday

@userifRFxmXwDO Then the last step would be to perform a factory reset your phone. You can follow these steps here.

SamsungQue · Sunday

@userifRFxmXwDO These are the steps to put your phone in safe mode. Press and hold the Power key until the Power menu is displayed, and then touch and hold Power off until Safe mode is displayed. Touch Safe mode to start your phone in Safe mode. If you have a security feature set up on the phone, you'll be required to enter your credentials once the phone reboots. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen

SamsungQue · Sunday

@user3H6XDGVhro Your phone is going to require service. Our systems are showing that the phone is currently out of warranty.You would be responsible for any expenses when it comes to repairing your phone. If you would like we can set you up for service or you can use this link here to find a local walk in service center to take it to. Let us know how you would like to proceed.

SamsungQue · Sunday

@userifRFxmXwDO Does this still happen in safemode?

SamsungQue · Sunday

@user3H6XDGVhro Can you provide the model number and imei number of your phone?

SamsungQue · Sunday

@userNVcm6PVrNE If the weather widget is not there with the other widgets. Then it's not available for the phone at this time.

SamsungQue · Sunday

@userNVcm6PVrNE Just for clarification are you referring to the weather widget on the home page?

SamsungQue · Sunday

@userifRFxmXwDO I believe this article here will assist you with your issue.

SamsungQue · Sunday

@userifRFxmXwDO Thanks for reaching out. Can you provide the model number to your phone?

SamsungQue · Sunday

@userIpkzkhPpqd We would like to look into this further for you. Can you please send your model and IMEI numbers to this link here?

SamsungQue · Sunday

@userNVcm6PVrNE Is your phone up to date with the latest software?

SamsungQue · Sunday

@userwEn1JYvZS8 Are you able to complete the update in safe mode?

SamsungQue · Sunday

@userjeBjmxtQsH Can you provide the model number of the device you are using?

SamsungQue · Sunday

@userFsxVb7yoNU Can you provide your model number of phone, baseband number and service provider?

SamsungQue · a week ago

@userraqwfz3gL6 Thanks for reaching out. Have you tried clearing the cache of the app?

SamsungQue · a week ago

@user3kHl0wb4oY Thanks for reaching out. Can you provide model number and imei number of the phone you're using?

SamsungQue · a week ago

@userut6qrfmwyX I believe the article here will help you with this issue.

SamsungQue · a week ago

@userut6qrfmwyX Can you provide me with the model number and imei number of the device you are having the issue with?

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