Samsung

SamsungQue · yesterday

@userPw6FG4mlqO Have you tried clearing the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungQue · yesterday

@user1oH9m9s3DH Can you send me a private message using this link here? Provide the following information Model number serial number

SamsungQue · yesterday

@XtremeHuncho Have you tried clearing the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungQue · yesterday

@userxMD3wOkhoR Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01001490/

SamsungQue · Thursday

@PLfan Have you made sure that your phone and buds are up to date on their software?

SamsungQue · Thursday

@user4jgrYImsiG Have you made sure that your phones are up to date? Also, do these issues still pop up when your phone is in safe mode?

SamsungQue · Thursday

@Samsung_4Yt3Txv Did you back your information from to a cloud service?

SamsungQue · Thursday

@Samsung_KomN1Xr Have you made sure that your phone is up to date on its software?

SamsungQue · Thursday

@Samsung_7UU7alJ Does your phone still behave the same way when your phone is in safe mode?

SamsungQue · Thursday

@userVEXuCGRF9q Have you tried resetting your watch? https://www.samsung.com/us/support/answer/ANS00084702/

SamsungQue · Thursday

@userIWXdcHmQ0G Have you tried clearing out the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungQue · Thursday

@userGA2IiWuRSd Can you provide the model number of your device you are using?

SamsungQue · Thursday

@Alterra Does this message still appear in safe mode?

SamsungQue · Thursday

@Samsung_5LB5M7l Does this issue still appear when your phone is in safe mode?

SamsungQue · Thursday

@user1WekmFkvmD Does this issue still appear when your phone is in safe mode?

SamsungQue · Wednesday

@Steve123aca3 Have you tried resetting your buds? http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx

SamsungQue · Wednesday

@userVIjj2cR8yo Have you tried resetting your watch? https://www.samsung.com/us/support/answer/ANS00084702/

SamsungQue · Wednesday

@Finnman Does it still behave in the same way when your phone is in safe mode?

SamsungQue · Wednesday

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

SamsungQue · Wednesday

@Xenomonad The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. It will not delete any more information off of your phone.

SamsungQue · Wednesday

@user1oH9m9s3DH Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01003232/

SamsungQue · Wednesday

@Bagoff03 Have you tried clearing the cache partition your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungQue · Wednesday

@Xenomonad Have you tried clearing the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungQue · Wednesday

@Steve123aca3 Have you tried resetting your galaxy buds? http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx

SamsungQue · Wednesday

@Evron Have you tried clearing the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.

SamsungQue · Sunday

@Samsung_eEapzTe Have you tried clearing the cache partition on your phone? Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options). Press the Volume down key several times to highlight 'wipe cache partition'. Press Power button to select. Press the Volume down key until 'yes' is highlighted and press the Power button. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.

SamsungQue · Sunday

@user0josFZgqSq Is your phone app and contacts still showing up the same way when you place your phone in safe mode?

SamsungQue · Sunday

@user4tagEcDgrn To resolve your issue you will need to get your phone service. You can take it to a local service center. You can use this link here to find the one closest to you. http://www.samsung.com/us/support/service/location

SamsungQue · Sunday

@userSBTQtFIROB We recommend that you call in and talk to our Smart things department 866-813-2404

SamsungQue · Saturday

@Tindall32 Does this issue still happen when your phone is placed in safe mode?

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