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09-14-2018
01:29 PM
@userQgz4VxbgNx Under Settings > Display > Screen Timeout there should be a never or disable option.
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09-14-2018
01:18 PM
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@userQgz4VxbgNx You can change the screen timeout function on the watch so that it will not go back to the watch face while you are exercising. But at this point in time there is not an option to set the HR monitor to default inside the workout program.
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09-14-2018
10:38 AM
@userB4t2P5LE2O Could you try these steps? http://www.samsung.com/us/support/troubleshooting/TSG01001457/
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09-14-2018
08:16 AM
@Knavely We could definitely set up a repair ticket for you to send the phone to us so that one of our technicians can look at it. Other than that, you could check with your carrier for their options, or take the phone to a UBREAKIFIX location.
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09-14-2018
07:58 AM
@xitixen If you'd like to send us the service ticket number via a private message (http://bit.ly/2n71OsS), we can look it up and provide the UPS tracking number as soon as the service center processes it.
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09-14-2018
07:55 AM
@userykLRvN1yBJ Even though the unit may be out of warranty, I would still recommend checking with the Samsung Support team in your area to see if there is anything they can do to help with the issue. If you are in the US, you can send us a private message at http://bit.ly/2n71OsS with the model and IMEI numbers. If you are not in the US, you can use this link to find your local support: http://www.samsung.com/visitcountr.
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09-14-2018
07:50 AM
@UAEJOKER Thank you so much for this feedback! We will definitely forward the suggestion. :)
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09-14-2018
07:47 AM
@userUBGpJqtAqG The magnets in those types of cases usually are not harmful to the phone, though they may cause interference with some of the features.
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09-14-2018
05:37 AM
@AdrianLeong98 Glad to hear you were able to get this resolved! Thanks for sharing what worked. :)
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09-13-2018
02:05 PM
@userqT8DB1bfC3 Could you try testing the Bixby activation while the phone is booted into Safe Mode?
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09-13-2018
01:15 PM
@LiborStefek This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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09-13-2018
01:07 PM
@LiborStefek Thank you for that information. Did you purchase the phone in the US?
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09-13-2018
12:56 PM
@LiborStefek Could you provide the model number, baseband version, and carrier for the phone? Also, what type of keyboard are you using?
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09-13-2018
12:13 PM
@Ima bird akwaa Did you back up the phone under the Google account or under the Samsung account?
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09-13-2018
12:11 PM
@MJMustang Could you give these steps a try?
• Settings
• Apps
• 3 Vertical Dots at the top right corner
• Show System Apps
• Bixby (all Bixby apps)
• Force Stop
• Clear Cache
• Clear Data
Then restart the phone.
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09-13-2018
11:54 AM
@Ima bird akwaa Are you on Wi-Fi or mobile data when you are trying to restore?
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09-13-2018
11:53 AM
@MJMustang LOL, we totally understand the need to re-read voice to text. :) Have you checked to make sure Bixby has all location permissions enabled?
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09-13-2018
11:01 AM
@Blokeypoo If you have the watch set to always check your heart rate, then I'm not sure why it's not tracking it when you're away from Wi-Fi. It could be a glitch, or it could be some type of limitation for your model. I'm not able to look up specifics on non-US models, so it's difficult to know for sure.
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09-13-2018
10:57 AM
@Knavely Glad to hear it's working for you now. Let us know if you have any other questions! :)
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09-13-2018
10:56 AM
@useroxMdGlDKSb Have you checked with DirecTV to see if this is something they can help with?
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09-13-2018
10:50 AM
@Ima bird akwaa What device had you backed up from? Also, are you on Wi-Fi or mobile data when you are trying to restore?
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09-13-2018
10:49 AM
@userPghVOrPuBk Thank you for that information. Have you tried these steps that were suggested in the thread?
From the phone go to Gear Manager App>Settings>Apps>Next to Weather there will be a Settings icon(gear)>Unit. That 'Unit' can be changed from C to F.
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09-13-2018
10:44 AM
@bahtos Thank you for that information. Just to verify, have you had a chance to try any of the suggestions throughout the thread?
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09-13-2018
10:42 AM
@Blokeypoo When you are not near Wi-Fi, do you have the watch connected to a phone?
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09-13-2018
09:25 AM
@Ima bird akwaa Have you already backed up from another device? Are you signed into your Samsung account?
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09-13-2018
09:19 AM
@usernYGsUvTiTy If you are wanting to purchase one, you can check online at samsungparts.com. If you're having an issue with your current case, we'd be happy to go over some troubleshooting steps if you'd like to provide some details about the issue you're having.
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09-13-2018
08:52 AM
@Ima bird akwaa Thank you for that information. How are you trying to back up and restore the phone? Also, what does the error message say?
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09-13-2018
08:43 AM
@Ima bird akwaa If you go to Settings and search "About Phone" or "About Device" it should come up, and the baseband version will be listed there.
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09-13-2018
08:28 AM
@Ima bird akwaa Could you provide the model number, baseband version, and carrier for the phone? Also, what program are you using to backup and restore?
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