- About SamsungJecca
09-14-2018
10:38 AM
@userB4t2P5LE2O Could you try these steps? http://www.samsung.com/us/support/troubleshooting/TSG01001457/
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09-14-2018
08:16 AM
@Knavely We could definitely set up a repair ticket for you to send the phone to us so that one of our technicians can look at it. Other than that, you could check with your carrier for their options, or take the phone to a UBREAKIFIX location.
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09-13-2018
02:05 PM
@userqT8DB1bfC3 Could you try testing the Bixby activation while the phone is booted into Safe Mode?
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09-13-2018
01:15 PM
@LiborStefek This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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09-13-2018
01:07 PM
@LiborStefek Thank you for that information. Did you purchase the phone in the US?
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09-13-2018
12:56 PM
@LiborStefek Could you provide the model number, baseband version, and carrier for the phone? Also, what type of keyboard are you using?
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09-13-2018
10:57 AM
@Knavely Glad to hear it's working for you now. Let us know if you have any other questions! :)
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09-13-2018
10:49 AM
1 Like
@userPghVOrPuBk Thank you for that information. Have you tried these steps that were suggested in the thread?
From the phone go to Gear Manager App>Settings>Apps>Next to Weather there will be a Settings icon(gear)>Unit. That 'Unit' can be changed from C to F.
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09-13-2018
08:14 AM
Thank you for this information! This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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09-13-2018
07:37 AM
@userqT8DB1bfC3 Have you double checked to make sure that Bixby has permission to access the microphone? Also, if you record a video, do you have any issues with the microphone?
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09-13-2018
07:04 AM
Hey guys, we're looking into this issue. Could you all provide the following information?
Watch model number:
Watch baseband / software version:
Type of phone connected to:
Bluetooth or carrier version:
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09-13-2018
06:48 AM
2 Likes
@userkXslqikcpq Thank you very much for your suggestion! We will definitely forward that. :)
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09-13-2018
06:14 AM
@userB4t2P5LE2O Could you provide the model number, baseband version, and carrier for the phone?
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09-13-2018
05:51 AM
@userYwgI7uwPMj Thank you for this information! This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
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09-13-2018
05:47 AM
@userhSfWao5Kkp "Carrier" is the term we use for what phone company you get your service through. For instance, Verizon, Sprint, AT&T, etc. Did you purchase this phone in the US?
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09-12-2018
01:34 PM
@Jatin82 If you are able to safely remove the broken piece without having to take the phone apart, then I'd be more than happy to look into the S-Pen exchange options for you. Could you send us a private message to http://bit.ly/2n71OsS with the following information:
First/Last Name
Phone Number
Email Address
Physical Address
Place of Purchase
Phone IMEI #
Phone Model #
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09-12-2018
01:16 PM
@Jatin82 If the bottom part of the S-Pen broke off inside the phone and is stuck, then repair services would be the only way we could resolve the issue and retrieve the broken part of the pen. If you were able to get all the parts of the pen out, then we could look into possibly just exchanging the S-Pen so that you wouldn't have to send the whole phone in.
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09-12-2018
01:13 PM
@userW2P1mwDElm If the always on display is still not working, the only other option we could provide at this point would be repair services.
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09-12-2018
12:37 PM
@userW2P1mwDElm Have you tried changing the screen timeout settings?
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09-12-2018
08:14 AM
@userhSfWao5Kkp Could you provide the model number, baseband version, and carrier for the phone?
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09-12-2018
06:18 AM
@Joeysargent We did receive some private messages from you, and we are still following up on your case. We would like to continue working with you through private messages so that we can request personal information if needed. Thank you again for your patience with this.
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09-12-2018
06:10 AM
@useruCOkWe4SdI Could you check to make sure you have file sharing enabled on the phone?
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09-12-2018
05:41 AM
Just to confirm, under the Display settings on the watch, what do you have the Screen Timeout set to?
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09-11-2018
09:07 AM
@useruCOkWe4SdI Thank you for that clarification. What about using the phone to play audio on other bluetooth devices? Are you able to test if that works?
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09-11-2018
08:31 AM
@Darcy Patterson If you would like to send a private message to us at http://bit.ly/2n71OsS with the model and IMEI number for your phone, we would be more than happy to look further into this for you.
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09-11-2018
07:50 AM
@useruCOkWe4SdI Are you able to play media through other bluetooth devices, such as headphones or external speakers? Also, have you checked with the car / stereo manufacturer to verify all the settings are correct for playing media? I know with my car I can have my phone connected and take calls via bluetooth but still listen to the radio or a cd unless I change the car stereo settings.
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09-11-2018
06:46 AM
@ReallyAdriel While we certainly understand the frustration with this, the disabling of those features is just a temporary solution until the issue can be truly resolved. We would not be able to speculate on exactly when this will happen, but our engineering team is working diligently to complete this process as quickly as possible. We greatly appreciate your patience with this.
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09-11-2018
05:46 AM
1 Like
@useruCOkWe4SdI Could you give these steps a try:
From the phone go to:
1. Settings
2. Apps
3. 3 Vertical Dots
4. Show System Apps
5. Bluetooth
6. Force Stop
7. Storage
8. Clear Cache and Data
Then:
1. Settings
2. Apps
3. 3 Vertical Dots
4. Show System Apps
5. Bluetooth MIDI Service
6. Force Stop
7. Storage
8. Clear Cache and Data
Then:
1. Settings
2. Apps
3. 3 Vertical Dots
4. Show System Apps
5. Bluetooth Test
6. Force Stop
7. Storage
8. Clear Cache and Data
Then restart the phone.
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