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- 14 Likes
- 6 Solutions
- 0 Posts
- 87 Comments
- 4 Followers >
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09-14-2018
08:16 AM
@Knavely We could definitely set up a repair ticket for you to send the phone to us so that one of our technicians can look at it. Other than that, you could check with your carrier for their options, or take the phone to a UBREAKIFIX location.
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09-13-2018
02:05 PM
@userqT8DB1bfC3 Could you try testing the Bixby activation while the phone is booted into Safe Mode?
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09-13-2018
10:57 AM
@Knavely Glad to hear it's working for you now. Let us know if you have any other questions! 🙂
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09-13-2018
10:49 AM
1 Like
@userPghVOrPuBk Thank you for that information. Have you tried these steps that were suggested in the thread?
From the phone go to Gear Manager App>Settings>Apps>Next to Weather there will be a Settings icon(gear)>Unit. That 'Unit' can be changed from C to F.
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09-13-2018
07:37 AM
@userqT8DB1bfC3 Have you double checked to make sure that Bixby has permission to access the microphone? Also, if you record a video, do you have any issues with the microphone?
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09-13-2018
07:04 AM
Hey guys, we're looking into this issue. Could you all provide the following information?
Watch model number:
Watch baseband / software version:
Type of phone connected to:
Bluetooth or carrier version:
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09-13-2018
06:48 AM
2 Likes
@userkXslqikcpq Thank you very much for your suggestion! We will definitely forward that. 🙂
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09-12-2018
01:34 PM
@Jatin82 If you are able to safely remove the broken piece without having to take the phone apart, then I'd be more than happy to look into the S-Pen exchange options for you. Could you send us a private message to http://bit.ly/2n71OsS with the following information:
First/Last Name
Phone Number
Email Address
Physical Address
Place of Purchase
Phone IMEI #
Phone Model #
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09-12-2018
01:16 PM
@Jatin82 If the bottom part of the S-Pen broke off inside the phone and is stuck, then repair services would be the only way we could resolve the issue and retrieve the broken part of the pen. If you were able to get all the parts of the pen out, then we could look into possibly just exchanging the S-Pen so that you wouldn't have to send the whole phone in.
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09-12-2018
01:13 PM
@userW2P1mwDElm If the always on display is still not working, the only other option we could provide at this point would be repair services.
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09-12-2018
12:37 PM
@userW2P1mwDElm Have you tried changing the screen timeout settings?
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09-12-2018
06:18 AM
@Joeysargent We did receive some private messages from you, and we are still following up on your case. We would like to continue working with you through private messages so that we can request personal information if needed. Thank you again for your patience with this.
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09-12-2018
05:41 AM
Just to confirm, under the Display settings on the watch, what do you have the Screen Timeout set to?
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09-11-2018
08:31 AM
@Darcy Patterson If you would like to send a private message to us at http://bit.ly/2n71OsS with the model and IMEI number for your phone, we would be more than happy to look further into this for you.
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09-11-2018
06:46 AM
@ReallyAdriel While we certainly understand the frustration with this, the disabling of those features is just a temporary solution until the issue can be truly resolved. We would not be able to speculate on exactly when this will happen, but our engineering team is working diligently to complete this process as quickly as possible. We greatly appreciate your patience with this.
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09-10-2018
11:33 AM
@userHQaOfavZQ0 If you would like to send us a private message at http://bit.ly/2n71OsS with your model and IMEI number for your phone, we'd be happy to look into options for you.
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09-10-2018
08:45 AM
1 Like
@userteB8FOcSxG Testing the phone is Safe Mode will help us to determine what is the cause of the issues you're experiencing. Once we know the cause then we can work on a resolution.
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09-10-2018
08:18 AM
@userteB8FOcSxG Just to confirm, does this happen with all notifications, or just certain apps? Also, have you tried testing this while the phone is in Safe Mode?
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09-10-2018
07:31 AM
@userw3naSwr5CS I can definitely understand how you feel. Let us know if the reset helps.
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09-10-2018
07:06 AM
@userw3naSwr5CS I appreciate that. If you've already tried the reset and the issue happened again, then I would have to recommend repair services to have a technician look at it. We can set that up for you and send you a shipping label to send the watch to us. Or, you can always check with your carrier for their repair options. Please let us know how you would like to proceed.
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09-10-2018
07:00 AM
@userw3naSwr5CS I know you had said you didn't want to reset the watch since it is still so new, but at this point that would be our last recommendation before repair services.
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09-10-2018
06:48 AM
@userw3naSwr5CS Thank you for that information. Do you usually have the watch paired with the phone?
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09-10-2018
06:10 AM
Yes, I watched the video; and it is definitely not working the way it should. Just to confirm, what type of phone do you have the watch paired to? Also, is the watch a carrier version or a bluetooth version?
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09-10-2018
05:47 AM
@userw3naSwr5CS Could you give these steps a try?
Power off the watch.
From the phone, navigate to and touch Settings > App.
Touch Galaxy Wearable.
Touch Storage > CLEAR CACHE.
Touch CLEAR DATA> DELETE.
Then restart the watch and phone.
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09-07-2018
06:48 AM
@userXdiquatX5T If the camera is working properly while in Safe Mode, the issue is being caused by a 3rd party app. Have you recently downloaded any apps? You can also check under Settings > Device Maintenance > App Issue Report for possible culprits.
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09-07-2018
05:46 AM
Thank you for that information. Could you also try testing the camera while the phone is in Safe Mode to see if you're still experiencing the delays?
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09-07-2018
05:35 AM
Here is a helpful link with some information about the Edge Lighting feature: http://www.samsung.com/us/support/answer/ANS00077671/
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09-06-2018
11:04 AM
@Joeysargent We would be more than happy to look at your tickets and provide status updates for you, but in order to do so, we would need you to send us a private message with your Samsung ticket number. You can send a private message by using this link: http://bit.ly/2n71OsS
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09-06-2018
10:48 AM
Unfortunately, we are unable to speculate about the release of future updates. But, please stay tuned to the page, and we will post publicly when an update becomes available.
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