- Samsung Community
- :
- About SamsungJecca
09-14-2018
01:29 PM
@userQgz4VxbgNx Under Settings > Display > Screen Timeout there should be a never or disable option.
... View more
09-14-2018
01:18 PM
1 Like
@userQgz4VxbgNx You can change the screen timeout function on the watch so that it will not go back to the watch face while you are exercising. But at this point in time there is not an option to set the HR monitor to default inside the workout program.
... View more
09-14-2018
10:38 AM
@userB4t2P5LE2O Could you try these steps? http://www.samsung.com/us/support/troubleshooting/TSG01001457/
... View more
09-14-2018
08:16 AM
@Knavely We could definitely set up a repair ticket for you to send the phone to us so that one of our technicians can look at it. Other than that, you could check with your carrier for their options, or take the phone to a UBREAKIFIX location.
... View more
09-14-2018
07:58 AM
@xitixen If you'd like to send us the service ticket number via a private message (http://bit.ly/2n71OsS), we can look it up and provide the UPS tracking number as soon as the service center processes it.
... View more
09-14-2018
07:55 AM
@userykLRvN1yBJ Even though the unit may be out of warranty, I would still recommend checking with the Samsung Support team in your area to see if there is anything they can do to help with the issue. If you are in the US, you can send us a private message at http://bit.ly/2n71OsS with the model and IMEI numbers. If you are not in the US, you can use this link to find your local support: http://www.samsung.com/visitcountr.
... View more
09-14-2018
07:47 AM
@userUBGpJqtAqG The magnets in those types of cases usually are not harmful to the phone, though they may cause interference with some of the features.
... View more
09-13-2018
02:05 PM
@userqT8DB1bfC3 Could you try testing the Bixby activation while the phone is booted into Safe Mode?
... View more
09-13-2018
01:15 PM
@LiborStefek This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
... View more
09-13-2018
01:07 PM
@LiborStefek Thank you for that information. Did you purchase the phone in the US?
... View more
09-13-2018
12:56 PM
@LiborStefek Could you provide the model number, baseband version, and carrier for the phone? Also, what type of keyboard are you using?
... View more
09-13-2018
12:11 PM
@MJMustang Could you give these steps a try?
• Settings
• Apps
• 3 Vertical Dots at the top right corner
• Show System Apps
• Bixby (all Bixby apps)
• Force Stop
• Clear Cache
• Clear Data
Then restart the phone.
... View more
09-13-2018
11:53 AM
@MJMustang LOL, we totally understand the need to re-read voice to text. :) Have you checked to make sure Bixby has all location permissions enabled?
... View more
09-13-2018
10:57 AM
@Knavely Glad to hear it's working for you now. Let us know if you have any other questions! :)
... View more
09-13-2018
10:56 AM
@useroxMdGlDKSb Have you checked with DirecTV to see if this is something they can help with?
... View more
09-13-2018
10:49 AM
@userPghVOrPuBk Thank you for that information. Have you tried these steps that were suggested in the thread?
From the phone go to Gear Manager App>Settings>Apps>Next to Weather there will be a Settings icon(gear)>Unit. That 'Unit' can be changed from C to F.
... View more
09-13-2018
10:44 AM
@bahtos Thank you for that information. Just to verify, have you had a chance to try any of the suggestions throughout the thread?
... View more
09-13-2018
09:19 AM
@usernYGsUvTiTy If you are wanting to purchase one, you can check online at samsungparts.com. If you're having an issue with your current case, we'd be happy to go over some troubleshooting steps if you'd like to provide some details about the issue you're having.
... View more
09-13-2018
08:14 AM
Thank you for this information! This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
... View more
09-13-2018
07:37 AM
@userqT8DB1bfC3 Have you double checked to make sure that Bixby has permission to access the microphone? Also, if you record a video, do you have any issues with the microphone?
... View more
09-13-2018
07:04 AM
Hey guys, we're looking into this issue. Could you all provide the following information?
Watch model number:
Watch baseband / software version:
Type of phone connected to:
Bluetooth or carrier version:
... View more
09-13-2018
06:48 AM
1 Like
@userkXslqikcpq Thank you very much for your suggestion! We will definitely forward that. :)
... View more
09-13-2018
06:31 AM
@jgribbin Could you give these steps a try? http://www.samsung.com/us/support/troubleshooting/TSG01001549/
... View more
09-13-2018
06:14 AM
@userB4t2P5LE2O Could you provide the model number, baseband version, and carrier for the phone?
... View more
09-13-2018
06:13 AM
@usercJQicYWmBn If you purchased the phone in the US, we could look into repair options, but would need a US address to ship back to. If you purchased the phone in Canada, I would recommend using this link to find the support team for your area. http://www.samsung.com/visitcountry
... View more
09-13-2018
05:51 AM
@userYwgI7uwPMj Thank you for this information! This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance! You can do so by using this link: http://www.samsung.com/visitcountry Thanks!
... View more
09-13-2018
05:47 AM
@userhSfWao5Kkp "Carrier" is the term we use for what phone company you get your service through. For instance, Verizon, Sprint, AT&T, etc. Did you purchase this phone in the US?
... View more
09-13-2018
05:41 AM
Hey guys, we're looking into this issue. Could you all provide the following information?
Watch model number:
Watch baseband / software version:
Type of phone connected to:
Bluetooth or carrier version:
... View more
