Samsung

Not surprised at all the repair finally failed. Surprised it took 4 months. There is no fix that will ever work for this poor poor design.   Samsung needs to make it right! ... View more

Good choice. The issue has not been fixed because my ice maker was replaced with all the new parts and it still freezes up worse now than before. My home warranty finally got tired of replacing it and has just bought us a brand new refrigerator. I sure didn’t buy a Samsung nor any model that had the same ice maker up in the corner like that. There absolutely is an ongoing lawsuit so they just lie and deny and refuse to make it right. You saved yourself a lot of misery and headache by canceling that order.  ... View more

Every time I try to post a link it gets deleted. Just google Kohn Swift Samsung lawsuit. Fill out a brief questionnaire giving them your info and that’s all there is to it. If a settlement is ever reached you’ll be notified.  ... View more

Well, I posted a link to the web page for the lawyers that filed the class action. Almost immediately Samsung deleted my post. They refuse to stand behind their products but sure don’t want any publicity about being sued over their defect with these ice makers. Just google Kohn Swift. It’s all over the internet.    ... View more

Google KSG Samsung lawsuit. You can sign up on their web page for it.  ... View more

Just had the ice maker in my Samsung French door refrigerator and all the parts replaced for the THIRD time with all the new parts numbers in August of 2018. In two months it is already froze up again. I have a home warranty so I was hopeful eventually they would just replace the refrigerator instead of wasting money on a fix that isn’t a fix. Just called to make another claim last week and my service provider refused to come out again and told the warranty company it was a manufacturer’s defect. Now the warranty company is saying they won’t help me because the manufacturer needs to handle fixing their defect. I argued and said Samsung is refusing to admit they have a defect and are refusing to fix the ice maker. The warranty company agreed to send out a service provider for a second opinion. He came out today from Sears.  He looked at it and said it was sealed up like it was supposed to be. He called the warranty company and said all he can do is replace everything again for a FOURTH time but said that’s not going to fix the problem and it will reoccur. So now I’m stuck between the home warranty and Samsung both pointing the fingers at each other. I just want the darn refrigerator that I paid over $2500 for to work!!  Is that too much to ask?  I don’t freaking think so!!!!  I have joined the class action. Samsung, you need to make this right for all these people that are out of warranty. This isn’t right and you know it!!! ... View more

I can tell you that my ice maker has been replaced twice with the last time being March of 2018. Just had to call home warranty and make another claim. If it’s within 6 months, which it is, it’s at no charge to me thank goodness. Same technician just came out last Thursday and said he will order all new parts again. He said they came from Samsung so they are still under warranty so they will have to replace them. At least maybe that’s costing them something to have to keep replacing parts. They were all the new ones the service bulletin recommended and it wasn’t even 60 days before it started freezing up again. So replacing does not fix the problem. The technician told me he works on several of these Samsung French door refrigerator ice makers weekly. It’s a very well known issue to the people that have to service these stupid things.  ... View more

Add another VERY unhappy customer to the list.  Purchased this refrigerator in October of 2014 from Lowe's.  Did not buy an extended warranty because we have a home warranty.  Why spend the extra money right?  Anyway, in November of 2016 (just outside the factory warranty of course) I made my first claim to my home warranty company.  They came out and said they needed to add some sealant to keep the warmer air from getting inside the ice maker.  They left, it wouldn't make any ice.  They came back two weeks later and made some additional repairs.  Not sure what they were but basically replaced everything except the whole ice maker trying to get it to work.  Finally two weeks after that in January of 2017 they replaced the whole ice maker.  Put a brand new one in.  This was Sears coming out to make the repair, which is who my home warranty company used at the time.    We rocked along for several months and it was working real well.  I'm thinking we are out of the woods.  They've got it fixed.  WRONG!!  Maybe six months or so goes by and slowly we begin starting back with issues.  First when you get ice through the door a gush of water pours out first before you get any ice.  The ice is always being crushed up even when nobody ever uses crushed ice.  You couldn't get a whole ice cube out of there if you tried.  It looked like an old freezer that needed to be defrosted when you took out the ice bin.  Already being outside the time I could call back and get the repair worked on without paying another deductible, I just started defrosting it myself every couple of months.  Plus, I also have a second ice maker down below in the freezer so we got lazy and just started digging ice out of that one, which worked well until the holidays when I have a dozen people or more at my house and only once ice maker that's working.  FRUSTRATING!!   So finally in March of 2018 I make another claim with the home warranty.  Repairman comes out and I explain to him everything that's already been done to this point with this ice maker.  He replaces the whole ice maker again!  It works well for a couple of months and by May of 2018 it's completely frozen up and will not produce any ice.  I have attached pictures of it this time before I defrosted it.  I have called my home warranty company back again and apparently if you call them within six months they come back out without paying a new deductible.  That's good to know because now I will call them every two months until hopefully maybe they will just replace the whole refrigerator.     NEVER AGAIN WILL I BUY ANYTHING FROM SAMSUNG!!  I called them when this first started happening and was told you're out of warranty and we have no service technicians in your area so basically go fish.  I have added my name to the class action lawsuit, but after reading others on here nothing much is happening with it.  It is ridiculous to think that a company knows they have all these issues and won't do what is right and fix it for people.  It's not like these are $700, $800 refrigerators.  I paid $1,900!!!  And, yes, the refrigerator still works and the water still comes through the door, but by God I also want my ice to come through the door.  It's what I paid for and for that kind of money it should work more than 13 months!!!!!    NOTE:  Tried to insert pictures and was not allowed to do so. ... View more