We bought our Samsung oven 58F9500SS/AA in Dec 2015 along with a Samsung Fridge (can you say class action law suit for the fridge???) I owned a bakery at the time and so my husband did most of the cooking (if we didn't eat out) and as a result, I didn't know just how bad the oven was until I tried cooking for Thanksgiving and again for Christmas. it was then I call for a warranty repair and was calling within the 1 year warranty but because the repair man couldn't get me scheduled until after the warranty date, I'd have to pay a service call fee. Here's our problems (yes, plural): 1st of all, Best Buy had to bring a new oven out becuase the back right stove top eye didn't even work. The oven won't maintain a temp. I have a thermometer in the oven and I've become accustom to re-preheating the oven to the correct temp. It happens more often than not set at 350 degrees, and most often happens at higher than 400 degree cooking (450 degrees for homemade pizza) but always happens no matter the temp when using convection cooking. I have attempted everything the Samsung rep over the phone suggested in trying to reset or adjust the temp per page 51 in my manual. When you press bake and then the desired cooking temp, the oven will instantly beep and tell you your oven is pre-heated. Sometimes it only take one more time to try this and it will indeed pre-heat. Other times it could take 4 to 5 times pressing bake, selecting the desired temp and then pressing oven on to actually get it to start pre-heating. The front left stove top eye (which i was told by said samsung phone rep that it will reset also when I follow her steps to resetting the oven) (IT DIDN"T) cooks on a level of 6/7 almost all the time unless you set it to high/8 and then it cooks at a high temp like it's supposed to. Meaning, I mostly only boil water for noodles on this eye but sometimes if I stand watch, I can make rice too. IF it is a good day and it feels like lowering to a 2 or 1 then i can make rice, otherwise it just keeps boiling and boiling and never simmering so that the rice boils over. I have to change eyes when that happens. You can never START at a 2. It will for sure cook at a 6/7. Imagine frying bacon or cooking an omelet....it doesn't happen unless you like it burnt. I haven't called for a service call after the initial try simply because I didn't feel like sinking more money into a brand new, should work like it's suppose to appliance. I simply adjusted my way of cooking/baking (and shouldn't have to). I have kids and I teach them all to cook, but there are things I am not comfortable letting them do on this stove. It's ridiculous that something like this is so awful. Between the fridge and my stove/oven, I will not be purchasing a Samsung product again.
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