Quick update here - seems I am getting somewhere. I sent it in again only to have the same outcome - liquid damage, will not repair. So I called again. This time when I called, seeing that this was the 2nd time the watch was in, they transferred me to the Case Mgmt Dept. When I talked with them, a very matter of fact lady got on and told me that my service was coded as "BER", which is Beyond Economical Repair, and without me even prompting or complaining, she said that in order to move forward with a repair or replacement of the watch, they'd have to first remove the "BER" designation. And that she would move forward with this because the watch is water resistant. So it appears they are finally coming around to the fact that this is indeed Samsung's problem! So she escalated this to upper mgmt to have that BER designation removed, which will take about 5-7 business days, and then there will be further procedure to go through after that - sounds like it could take at least a few weeks to get this resolved. But this is certain promising! I confirmed with her before I hang up that the only 2 possible outcomes now are repair or replacement. I will post more once I know.
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I'm in the midst of the exact same issue with my Gear S3 Frontier. I think I've maybe taken it swimming once, washed it off once or twice, but I jog with it daily. Sent it in for repair (I've had it for about 7 months) and got it back as unrepairable. First off, I have to say the initial experience with getting my watch to Samsung was horrible - they made me send in my purchase receipt multiple times - finally after 2 weeks I had to call them to figure out what was going on, and they said to just send in the watch and include the receipt in the box. While in repair, I never got any clear correspondence as to what was going on, but I was able to see the details in the ticket where it said "Unauthorized repair/Liquid damaged on PBA components". I couldn't tell whether that meant they went ahead with the repair anyway, or that they wouldn't repair it. Finally I received the watch back and found out they hadn't repaired it. So I called to complain and now they're having me send it back a second time. I asked what's going to happen when they reject it again, basically saying something needs to be done for a $300 watch that's under warranty that I didn't damage and looks to be a design defect - he said that someone would call me to discuss my "options" (which is probably code for "sorry, you're sol"). I have to say that this whole experience has really soured me on Samsung. I have other devices that are Samsung and mostly work great - TV, soundbar, monitor, etc (don't buy a Samsung fridge, btw) . But knowing this is how they treat what is obviously *they're* problem is just not right. I might just switch to Fitbit if this doesn't work out. The watch itself is mostly great (there are definitely some issues, which I won't go into here), but it's really not worth the money with this known issue alone. Maybe they'll fix things with the G4. If I make any progress with them, I'll post a follow up.
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