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- About Memory Product Expert -1
2 weeks ago
Hi userIoJU0FyRGK Can you provide your computer's model number? I'd suggest trying to update or reinstalling the SATA drivers for your motherboard.
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2 weeks ago
Hi usersQdbXANbla, Can you provide your motherboard model number? I'd suggest trying to update or reinstalling the SATA drivers for your motherboard.
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2 weeks ago
Hi Lauren_dharma8, The Samsung T5 does not come with any extra software. Only the encyption software that is on the drive itself is available. The T5 should have software on it that will allow you to set a password for your drive.
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4 weeks ago
Dear Customer,
What version of Samsung Magician do you have installed and what version of the driver do you have installed?
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4 weeks ago
10 Likes
Hello, userPlZCRXpRis
I'd suggest checking your windows installation first if you are experencing system freezing. Your system OS might be corrupted or having issues with Windows serivces. However, for troubleshooting Windows you need to contact Microsoft.
Please note: The message you are receiving from Samsung Magician isn't an actual problem with the drive. This message only shows up if you are using an AMD controller or driver that is outdated. If your AMD motherboard is a few years old, ignore that message.
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a month ago
Hello, effepi451
Why are you attempting to reinstall the firmware of the drive? The firmware on the Samsung SSDs cannot be reinstalled. The firmware can only be updated, if there is an update available. Which i don't believe there are any new updates. I'd suggest using a different windows installer as it's the installer thats supposed set up the drive with a UEFI partition. All you would have to do is make sure your BIOS is set to UEFI mode and that will cause windows to install in UEFI mode.
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07-29-2019
02:12 PM
Hi userXtB9kiLDi3,
You have the 860 EVO SSD which normally carries a 5 year warranty. This means that if you are within the USA, the entire cost of service would be free, including shipping. If you send in your drive, we will usually attempt to repair the drive first, if it is un-repairable, then we provide a repalcement with the same model or a comparable unit. Please note: Please make sure to back up all your data before sending the drive in as we do not provide data recovery and all drive go through our data sanitization before testing, which means all data is destroyed. To request service please call 1-800-726-7864 (Samsung) or email us at samsungmemory@livehelpnow.net
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05-31-2019
08:06 AM
Hi userD7lgxKDyRs,
At the moment, the only way to get the app for the portable SSDs on android is through the Samsung store on Samsung phones with the newer versions of android. This should change soon, however if you don't have the app on a non-Samsug phone, you can request the app installation files from our technical support team for SSDs. Please call 1-800-426-7864 (Samsung) to have one of our Agents send you the required files.
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04-23-2019
02:07 PM
Hi brittnell,
The Samsung NVMe Driver will only show under the "storage controllers" section at the bottom of the windows device manager in windows 10.
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02-05-2019
06:53 AM
Hi userldZEm56qsN, What mode is your BIOS currently in? RAID, IDE or etc.
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01-17-2019
04:43 PM
Hi marc0777, Unfortunately, the microSD cards you have are in fact counterfeit products. According to the pictures you provided, the information on the back of the cards does not match our records. For example, your cards say that they are made in Taiwan but official Samsung memory cards normally come from Korea or the Philippines. Due to these issues, we cannot process your warranty request. Please contact your point of purchase for a refund or further assistance.
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01-04-2019
06:32 AM
2 Likes
Hello All, For the users that are having issues with the Samsung NVMe driver, Samsung is preparing to fix the NVMe driver related issue and the releasing schedule of revised NVMe driver will be updated around the end of January, 2019.
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12-24-2018
01:29 PM
Hi usercxp0afbfg7, leaving your system on 24/7 will not cause any harm to the SSDs. SSDs usually work their best when they have a constant supply of power. Power surges and long term powered off storage are examples of potentially bad situations for SSDs or the data stored on them.
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12-18-2018
01:19 PM
1 Like
Hi userZgq1tpem80, According to the troubleshooting you've done already, it sounds like your drive is bad, especially if you continue to have issue after a clean install. I'd suggest calling 1-800 Samsung and starting a warranty ticket with them.
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12-12-2018
02:44 PM
Hi Ataulf, The NVMe driver does work within Windows 10 and does not have issues with previous version of Windows 10. If you look online, 1809 has caused issues with multiple drivers for different products. Using 1809 with the NVMe driver is what's triggering the BSOD, but the driver is not the source of the problem. I'm currently using 1809 with my NVME drive installed and other users on this forum are too. Microsoft released a patch yesterday 12/11/2018, which means there were still issues found with 1809.
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12-12-2018
08:57 AM
Hi userBYuvhi9MLA, Microsoft released a new patch for Windows 1809 update yesterday 12/11/2018 to solve a few other issues with that version of Windows 10 that have been found. I'd suggest contacting Microsoft to check to see if there are any issues within your windows install if you are getting BSODs and power related issues. Alternatively, if it is a possiblity for you. You can try a previous build of windows or a clean install of windows to see if the issue continues with the NVMe driver as there are users who are using windows 10 with the NVMe 3.0 drivers and have no issues.
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12-05-2018
06:31 AM
Hi user3R6gFGC6Li, This is a forum for discussion, not for starting warranty tickets. Call 1-800-726-7864 (Samsung) they will check if you are under warranty or not. They will replace the card if you are under warranty.
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12-04-2018
05:31 PM
Hi userMhYmtDYRO4, Disconnect the drive from the Marvell controller and use the intel controller, that should solve your issue as Marvell controllers and drivers may not be enough for communication. Intel controllers are known to usually be a bit more consistent with performance and communication. Please note: You can direct message one of the moderators in the forum or look for the web support contact information online if your having issues posting.
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12-04-2018
05:29 PM
1 Like
Hi userMhYmtDYRO4, Disconnect the drive from the Marvell controller and use the intel controller, that should solve your issue as Marvell controllers and drivers may not be enough for communication. Intel controllers are known to usually be a bit more consistent with performance and communication. Please note: You can direct message one of the moderators in the forum or look for the web support contact information online if your having issues posting.
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Memory Product Expert -1
Halo
in Monitors and Memory
12-04-2018 03:27 PM - edited 12-04-2018 03:31 PM
12-04-2018
03:27 PM
Hi userMhYmtDYRO4, I apologize but I don't see your post however, I did see your screenshots. Based off of the information shown in your device manager, you are using the generic windows SATA drivers and not the ones designed for your system. What is the model of your motherboard or system?
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Memory Product Expert -1
Halo
in Monitors and Memory
12-04-2018 03:27 PM - edited 12-04-2018 03:31 PM
12-03-2018
02:14 PM
Hi userMhYmtDYRO4, Click on the reply button (not quick reply). Then click on the camera icon, that says insert image. It will show up on top of you reply comment box.
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12-03-2018
01:17 PM
Hi userMhYmtDYRO4, If you updated your SATA drivers , please provide a screenshot of the drivers shown in device manager under "storage controllers" and "IDE/ATA/ATPI Controllers"
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12-03-2018
10:19 AM
Hi userQ3I7iS1L5k, To clear things up, as mentioned by the other users, the drives are capable of hardware encryption. However, if your motherboard does not allow the drive to complete the hardware encryption, then you can't encrypt. The motherboard has to recognize the M.2 drive has being "hardware encryptable" in the first place. Only the BIOS can do this, if your system is not allowing to start the encryption then the BIOS needs to be updated or changed by the manufacturer so that it works. If they can't provide a change, then you must get a motherboard that is known to be able to encrypt M.2 drives.
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12-03-2018
10:07 AM
Hi userDsfbPLy946, The Samsung Magician version 5.2 and onward are the only ones to support the 860 SSDs, however, in most cases for best communication you may have to check your storage controller drivers to see if there is any updated driver as an old driver with the new software may potentially cause an issue. Please provide a screenshot of your current storage controller drivers in windows device manager.
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12-03-2018
10:02 AM
Hi userAi8NENw3OY, What version of the Samsung Magician software are your using?
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Memory Product Expert -1
Halo
in Monitors and Memory
11-29-2018 07:29 AM - edited 11-29-2018 07:30 AM
11-29-2018
07:29 AM
10 Likes
Hi userDSOCtWR0dM, Here are the answers to your questions. 1. Yes, it can be used as a storage drive. You must initialize the drive within your windows disk management and format it there before windows can see it as a normal drive in your file explorer. You do not need drivers or our software for this. https://docs.microsoft.com/en-us/windows-server/storage/disk-management/overview-of-disk-management 2. You do not need to make any changes in the bios, just change everything back to what it was, boot into your OS drive, go into windows disk management, and follow the guide on microsoft's website above. 3. M.2 drives use m2x3mm screws, they can be purchased through Amazon or most computer hardware retailers.
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Memory Product Expert -1
Halo
in Monitors and Memory
11-29-2018 07:29 AM - edited 11-29-2018 07:30 AM
11-14-2018
01:10 PM
Hi userpXT2AZpC15, The drive you have may be defective, replacing the cable might be a good idea to see if it makes a difference, however have you contacted Samsung's technical support? These drives typically carry a long warranty and you should be able to start a warranty ticket with them if you try giving them a call.
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10-29-2018
01:40 PM
Hi userchz8YywoK2, Is the system is seeing the drive at the BIOS?
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10-17-2018
09:43 AM
Hi treflip, Yes, if the new drive shows a bad sector during cloning that's a bad drive and needs to be returned to the point of purchase as soon as possible. But before you do, make sure the bad sectors are on the new drive, not the old one.
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09-18-2018
05:35 PM
Hi userXUJCzrP0yq, The issue is probably that the adapter you are using is either older than the SSD itself or is incompatible. SSDs are a bit more complicated than HDDs, an SSD can be incompatible with certain adapters. Unfortunately, there is no way to guarantee compatibility with any third party adapter. Can you let us know if the drive shows under device manager to make sure your system is truly not seeing the drive?
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