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- About Memory Product Expert -1
Thursday
Hello @user1TDB0A3Eej & @user1j1JyO5KAu The T5 has been working in my computer with Catalina. Does the software have full read and write permissions? Look below at my screenshot.
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Thursday
Hello @usersjtcodtci5 & @flavio-neves , Where were your SSDs purchased from? Can you guys provide pictures of what the Samsung Magician is showing. Can you also provide a picture of all the information showing under your "Windows Disk Managment" and "Device manager" for all of your drives?
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Wednesday
1 Like
Hello CraigB, Here are the suggestions I can give you for the issues you are having. The Samsung Magician is not able to communicate with devices that are connected via USB properly. The Samsung Magician will only allow you to run a benchmark and see very minor information for USB devices. If you require any advanced information or diagnostic tools, the drive must be connect directly into the motherboard of your system and all storage driver for your motherboard must be up to date. If Windows 10 and Office are the only things that are not activated, are you connected to the Internet while checking? Both Windows 10 and Office should be able to automatically reactivate via the Internet or by re-inputting your activation keys. If your motherboard only has SATA 1 ports available, The SSD will only perform slightly better than a regular HDD. Unfortunately, any adapters you get will not properly help with this, as SATA 1 is the limitation of the motherboard itself.
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2 weeks ago
1 Like
Hi userqiz44P2icN The T5 has been working in my computer with Catalina. Does the software have full read and write permissions? Look below at my screenshot.
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12-20-2019
10:18 AM
Hello, user0jHcaVu8tW Formatting the T5 as NTFS is a completely normal process, doing that should not cause any problems at all if your using windows.
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12-20-2019
09:14 AM
Hello user01rka4VnCx, Yes, you can use the drive with two separate partitions, using two different format styles and keep all your data divided in between the two partitions. The drive should work in this way as well. APFS format is best for internal SSDs on MAC or if your using the drive primarily for backups with things like Time Machine.
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Memory Product Expert -1
Halo
in Monitors and Memory
12-20-2019 07:57 AM - edited 12-20-2019 07:58 AM
12-20-2019
07:57 AM
Hello user01rka4VnCx, If you are using the T5 in both windows and MAC, the drive must stay in EXFAT if your looking for the best performance and compatibility. To have it work with your TV, call the TV manufacturer to find out what format style your TV likes best. TRIM is an operating system service for maintaince on internal SSDs. The T5 is not an internal SSD, due to the drive being an external drive, it does not use the typical TRIM serivce. The T5 using features such as SCSI-unmap. This allows the drive to perform normally without the need for TRIM. These features are a part of the drive and are automatically activated. The T5 requires almost no setup at all compared to normal internal SSDs.
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Memory Product Expert -1
Halo
in Monitors and Memory
12-20-2019 07:57 AM - edited 12-20-2019 07:58 AM
12-18-2019
07:11 AM
Hello userGaxOV2zdFp, Disable the Samsung Magician software for your Windows startup programs menu. The Samsung Magician doesn't need to startup with windows, unless you have a special reason for it.
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12-17-2019
12:56 PM
Hello shkip3r, The message you are receiving ( DID 4391) from Samsung Magician isn't an actual problem with the drive. This message only shows up if you are using an older AMD controller and/or a storage driver that is outdated. If your AMD motherboard is a few years old, ignore that message. Samsung Magcian is just optimization software, if you have an older AMD driver or older AMD controller, the Samsung magician may not communicate properly with your motherboard and will show that message. However, No major issues will be caused by this. Please note: Older AMD drivers or older AMD controllers can potentially be an issue with the Samsung Magician, This is a well known general limitation that is even mention in the Samsung Magician installation guides.
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12-17-2019
10:59 AM
Hi userTT36ij464A, What kind of system are your using? Can you provide your system specifications? The Samsung NVME Driver 3.2 was released several months ago and has been in use by a lot of users at this point. So I cannot say the 3.2 driver itself defective, I would assume there may be a driver conflict somewhere in the system.
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12-17-2019
10:53 AM
1 Like
Hi userN7vfVNZvB1, What kind of computer are your using? Can you provide your system specification?
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Memory Product Expert -1
Halo
in Monitors and Memory
12-13-2019 02:26 PM - edited 12-13-2019 02:26 PM
12-13-2019
02:26 PM
Hello userlKL8viRuvW, The update for the Portable SSD software was released a few weeks ago... should be version 1.6.6 go to Samsung's download page to get it - www.samsung.com/samsungssd
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Memory Product Expert -1
Halo
in Monitors and Memory
12-13-2019 02:26 PM - edited 12-13-2019 02:26 PM
12-13-2019
02:20 PM
Hello userPaznrCrtss, If the X5 is not receiving power or power light is not turning on, there wouldn't be any troubleshooting possible as the device cannot turn on.. The drive would have to be returned.
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12-10-2019
02:34 PM
Hello user1A9QCT3GlZ, Can you please go into your computers system preferences and find the security and privacy section, Then take a screenshot of what shows in the general tab in Security and Privacy?
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11-26-2019
07:43 AM
1 Like
Hello Ch-Ab, I think you may be experiencing an issue with the OS, it may need to be updated potientially? Or there might be some kind of communication issue. Please look below at my current screenshots of the X5 working with OSX Catalina 10.15.1
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11-20-2019
07:20 AM
1 Like
Hello userfvaytK4wZo, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-20-2019
07:16 AM
Hello useru3isikqiFY, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-20-2019
07:13 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-15-2019
02:22 PM
Hello userFk4xewlDgm , The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-15-2019
02:18 PM
Hello useru3isikqiFY, The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-15-2019
02:04 PM
Hello userfvaytK4wZo, We apologize for the inconvenience and we understand your concern. The software update is a brand new release, due to amount of different customer environments that this software is meant to be used in, Samsung will usually limit the amount of downloads available for the intial release for the first few days. Please keep in mind that this is a security update so precautions must be taken in order to avoid any wide spread issues for all users world wide. This download limit will usually reset at the start of the next following day. Please try downloading it tommorow or wait until the download limit is released usually within the next few days. We appriciate your patience during the intial release.
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11-06-2019
11:50 AM
Hello userfvaytK4wZo We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues. The software will be updated, and the revised portable SSD software will be released by the end of November 2019. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864. Thank you,
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11-06-2019
11:28 AM
1 Like
Hi userhHG1PrSEDF , If your drive is locked by encryption and you require immediate access, please try to disable the security of your SSD through another system that is not using OSX Catalina. Once the security is disabled, the drive and all your information should show up perfectly fine in OSX Catalina. This is a work around for the time being. If you only have one system with OSX Catalina, we cannot provide any other alternative solution. You would have to wait until the software is updated.
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Memory Product Expert -1
Halo
in Monitors and Memory
11-06-2019 06:52 AM - edited 11-06-2019 06:53 AM
11-06-2019
06:52 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues. The software will be updated, and the revised portable SSD software will be released by the end of November 2019. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864. Thank you,
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Memory Product Expert -1
Halo
in Monitors and Memory
11-06-2019 06:52 AM - edited 11-06-2019 06:53 AM
11-06-2019
06:48 AM
Hello userE1VQJ2jhoA, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues. The software will be updated, and the revised portable SSD software will be released by the end of November 2019. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864. Thank you,
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10-22-2019
12:45 PM
Hello userFk4xewlDgm, Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-22-2019
12:41 PM
Hello useru3isikqiFY , Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-22-2019
12:39 PM
1 Like
Hello Will2311, Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-15-2019
02:26 PM
Hi PM1, You're correct, most M.2 to USB enclosures or adpater do tend to change the name of the drive. However, not all of them do, some will at least show the drive as a "Samsung USB device". But honestly, finding an adapter that will show the correct name , 100% guaranteed, is very hard to do as it depends on the data pass through the adapter allows. The best bet is not to look for a new adapter, but to look for third party clonning software that is not proprietary and does not care about the drive's name.
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10-15-2019
10:28 AM
Hi PM1, The Samsung Data Migration will work with drives connect via USB, that includes M.2 drives using an adpater. The issue is how Windows is seeing and what its naming it. Please take a look at your Windows device manager, under the "Disk drives" catagory, you should see the drive listed. What is the name of the drive? Please note: If it is not named as a Samsung drive or device, the Data migration will think your product is third party and will not work, in this case, the best thing to do, is to use a third party clonning tool.
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