Product Expert
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- 32 Likes
- 17 Solutions
- 1 Posts
- 54 Comments
- 7 Followers >
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04-04-2022
09:43 AM
1 Like
Hello Samsung Community members, We apologize for your inconvenience after installing the latest 7.1.0 version of the Samsung Magician software. Samsung is investigating these symptoms and will keep you posted on our progress.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
01-26-2022 07:48 AM (Last edited 01-26-2022 07:54 AM ) in
01-26-2022
07:48 AM
Please see original post here for Magician update 7.0.1 - https://us.community.samsung.com/t5/Monitors-and-Memory/980-PRO-with-heatsink-in-Magician-7-0/m-p/2151720#M9562
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Memory Product Expert -1
Product Expert
in Monitors and Memory
01-26-2022 07:48 AM (Last edited 01-26-2022 07:54 AM ) in
04-05-2021
02:34 PM
1 Like
Hello userMoBqVL01T4, Did the BIOS update for your z170 motherboard solve your issue? Based off of your Tom's hardware post, it looks like there was a BIOS update available for your motherboard.
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03-19-2021
10:00 AM
1 Like
Hello Samsung Community Users, "We apologize for any inconvenience caused by the symptoms of not recovering write performance, since the turbo write area of 980 PRO is being exhausted. Samsung is investigating these symptoms and will keep you posted on our progress. We appreciate your patience while we work on resolving the issue. Thank you for contacting Samsung Community Support and we value your feedback."
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01-29-2021
02:15 PM
Hi user2zIIZ8sOIT, The Samsung Magician will not support the 860 EVO SSD, if it is connected via USB. Once the drive is installed and connected through the SATA port of your motherboard as designed, then the Samsung Magician will have full communication and give you all of the drives information anf features.
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01-27-2021
02:30 PM
Hello jack63ss, Yes, the 860 EVO does support diagnostic scan. But from what you described it sounds like your Windows installation is on its way out. I'd be hesitant to continue to use a windows installation that continuelly shows chkdsk errors, even after they are repaired. Not all Windows issues can be fixed.
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12-08-2020
10:24 AM
Hi user2tkInhoVbZ, Have you tried a different USB-C cable? Sometimes cables can just fail if it was defective. If the USB-C port on the computer is working and the drive is working with the USB-A cables, then I'd try a different USB-C cable temporarily to see if you get a different result.
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10-20-2020
11:37 AM
Helllo userrt1IGiI9KM, Have you checked to see if there are any new drivers available from Dell website for the SATA ports on your motherboard? The speeds you are getting are SATA 2 speeds pretty much, there might be something bottlenecking the drive. You can also contact Samsung by calling 1-800-726-7864 and asking for memory support. They will send you an email to start a ticket and have the drive checked out
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10-20-2020
09:18 AM
Hello user60Yr0K51kH, I see, you are right, the performance of the drives is pretty similar when it comes to the random read and write too. Maybe there is something software realted, that may be bottlenecking the write performance of the drive. Have you tried turning off any write cache features your system may have active? Also have you tried checking any of the write caching policies for that drive within windows?
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Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 05:02 PM (Last edited 10-19-2020 05:03 PM ) in
10-19-2020
05:02 PM
Hello user60Yr0K51kH, Do you know if your motherboard is set to provide full PCIe bandwidth to both drives? Both of the m.2 slots need to provide at least 4 lanes of PCIe in order for the drives to give full performance. Check with the motherboard manufacturer that both M.2 slots have all the bandwidth they need and that the CPU can handle the bandwidth sharing between all the PCIe devices you may have installed.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 05:02 PM (Last edited 10-19-2020 05:03 PM ) in
Memory Product Expert -1
Product Expert
in Samsung Apps and Services
10-19-2020 04:35 PM (Last edited 10-19-2020 04:51 PM ) in
10-19-2020
04:35 PM
Hello userxEFvjuOvWE, How is the 970 EVO Plus drive connected exactly? The Samsung Magician needs the following to work properly with the m.2 NVME drives. 1. Drive must be connected directly into the motherboard's M.2 slot. (The slot must have support PCIe 3.0 and NVMe) 2. The BIOS storage mode must be AHCI. (Check this with your computer manufacturer in your computer's BIOS settings) 3. The Samsung NVME Driver must already be installed in the computer (This driver also requires the BIOS to be set to AHCI) 4. Make sure the Windows Device Manager is also seeing the drive properly under the category "disk drives"
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Memory Product Expert -1
Product Expert
in Samsung Apps and Services
10-19-2020 04:35 PM (Last edited 10-19-2020 04:51 PM ) in
10-19-2020
04:26 PM
Hello userrt1IGiI9KM, What is the model of the computer? Do you know if your computer is using a SATA 3 connection for the storage drive?
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08-13-2020
09:13 AM
2 Likes
Hello Community members, Currently, Samsung is distrubuting a revised version of firmware for the Portable SSD T7 and T7 Touch models. It fixes minor bugs related with connections and media players. You can apply it through the Portable SSD Software 1.0 by just clicking the Update button (at bottom left) to move the update menu, while the T7 / T7 Touch is connected to the PC. Then, click refresh button on the right side and apply the latest version firmware update. Don't forget to reconnect T7 / T7 Touch product before use.
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Memory Product Expert -1
Product Expert
in Samsung Apps and Services
01-22-2020 02:42 PM (Last edited 01-22-2020 02:43 PM ) in
01-22-2020
02:42 PM
1 Like
Hello CraigB, Here are the suggestions I can give you for the issues you are having. The Samsung Magician is not able to communicate with devices that are connected via USB properly. The Samsung Magician will only allow you to run a benchmark and see very minor information for USB devices. If you require any advanced information or diagnostic tools, the drive must be connect directly into the motherboard of your system and all storage driver for your motherboard must be up to date. If Windows 10 and Office are the only things that are not activated, are you connected to the Internet while checking? Both Windows 10 and Office should be able to automatically reactivate via the Internet or by re-inputting your activation keys. If your motherboard only has SATA 1 ports available, The SSD will only perform slightly better than a regular HDD. Unfortunately, any adapters you get will not properly help with this, as SATA 1 is the limitation of the motherboard itself.
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Memory Product Expert -1
Product Expert
in Samsung Apps and Services
01-22-2020 02:42 PM (Last edited 01-22-2020 02:43 PM ) in
12-13-2019
02:20 PM
Hello userPaznrCrtss, If the X5 is not receiving power or power light is not turning on, there wouldn't be any troubleshooting possible as the device cannot turn on.. The drive would have to be returned.
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11-26-2019
07:43 AM
1 Like
Hello Ch-Ab, I think you may be experiencing an issue with the OS, it may need to be updated potientially? Or there might be some kind of communication issue. Please look below at my current screenshots of the X5 working with OSX Catalina 10.15.1
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11-20-2019
07:16 AM
1 Like
Hello useru3isikqiFY, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-20-2019
07:13 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-15-2019
02:22 PM
Hello userFk4xewlDgm , The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-15-2019
02:18 PM
Hello useru3isikqiFY, The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-06-2019
11:28 AM
1 Like
Hi userhHG1PrSEDF , If your drive is locked by encryption and you require immediate access, please try to disable the security of your SSD through another system that is not using OSX Catalina. Once the security is disabled, the drive and all your information should show up perfectly fine in OSX Catalina. This is a work around for the time being. If you only have one system with OSX Catalina, we cannot provide any other alternative solution. You would have to wait until the software is updated.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
11-06-2019 06:52 AM (Last edited 11-06-2019 06:53 AM ) in
11-06-2019
06:52 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues. The software will be updated, and the revised portable SSD software will be released by the end of November 2019. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864. Thank you,
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Memory Product Expert -1
Product Expert
in Monitors and Memory
11-06-2019 06:52 AM (Last edited 11-06-2019 06:53 AM ) in
10-22-2019
12:45 PM
Hello userFk4xewlDgm, Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-22-2019
12:41 PM
Hello useru3isikqiFY , Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-11-2019
02:00 PM
Hi user4UUIAOX3wf, The 1.6.2 sofware can be used with our Samsung PSSD if they are locked by Samsung hardware encryption. To obtain this software from the Samsung memory department in the USA, please call 1-800-726-7864 (Samsung) or email them directly at samsungmemorysupport@sea.samsung.com.
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10-07-2019
10:38 AM
1 Like
Hi userkIH6omnlOJ , Degragmenting is harmful to a Solid State Drive , compared to a conventional Hard drive. Samsung does not recommend using Disk defragmentstion on any Samsung solid state drive.
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10-01-2019
02:14 PM
Hi useru3isikqiFY, Can you provide a screenshot or picture of the error you received?
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08-20-2019
07:26 AM
Hello, effepi451
Why are you attempting to reinstall the firmware of the drive? The firmware on the Samsung SSDs cannot be reinstalled. The firmware can only be updated, if there is an update available. Which i don't believe there are any new updates. I'd suggest using a different windows installer as it's the installer thats supposed set up the drive with a UEFI partition. All you would have to do is make sure your BIOS is set to UEFI mode and that will cause windows to install in UEFI mode.
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07-29-2019
02:12 PM
Hi userXtB9kiLDi3,
You have the 860 EVO SSD which normally carries a 5 year warranty. This means that if you are within the USA, the entire cost of service would be free, including shipping. If you send in your drive, we will usually attempt to repair the drive first, if it is un-repairable, then we provide a repalcement with the same model or a comparable unit. Please note: Please make sure to back up all your data before sending the drive in as we do not provide data recovery and all drive go through our data sanitization before testing, which means all data is destroyed. To request service please call 1-800-726-7864 (Samsung) or email us at samsungmemory@livehelpnow.net
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05-31-2019
08:06 AM
Hi userD7lgxKDyRs,
At the moment, the only way to get the app for the portable SSDs on android is through the Samsung store on Samsung phones with the newer versions of android. This should change soon, however if you don't have the app on a non-Samsug phone, you can request the app installation files from our technical support team for SSDs. Please call 1-800-426-7864 (Samsung) to have one of our Agents send you the required files.
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