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- About Memory Product Expert -1
yesterday
Hi brittnell,
The Samsung NVMe Driver will only show under the "storage controllers" section at the bottom of the windows device manager in windows 10.
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02-26-2019
07:22 AM
Hi userDX0Ie3cdfb, Please call 1-800-Samsung and ask for memory support. Once you get to memory department are technicians will email you the necessary tools to reset your T5 if needed.
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02-26-2019
07:18 AM
Hi FurabioGP, Please keep in mind that the advertised speeds are an up too value, which means that compared to the average speeds most people get, your drive's performance is normal. However, how much data is currently on your 512gb drive?
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02-11-2019
08:29 AM
Hi manizkrishnan81, Unfortunately, the microSD card you have is in fact a counterfeit product. According to the information you provided, the information on the back of the card does not match our records. For example, your card says that it is made in Taiwan but official Samsung memory cards only come from Korea or the Philippines and at times China as well.
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02-11-2019
08:23 AM
Hi Not_A_Cop Did you format the USB drive on the MAC after the install process? You want to make sure you format the drive back to the EXFAT format the drive came with by default. If you used it as an install drive in MAC it may be using a Apple format that is not compatible with windows, if this is the case, you must format it back to EXFAT so that windows can use the drive again.
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02-11-2019
07:20 AM
Hi userStZq3UyN3H, Have you attempted to use a third party program that will benchmark the drive? If so, Did that tool also fail?
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02-05-2019
06:53 AM
Hi userldZEm56qsN, What mode is your BIOS currently in? RAID, IDE or etc.
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01-29-2019
02:15 PM
Hello HasanOksuz131, After searching online your system shows to be using SATA 3 for your primary storage. This means the 860 PRO and 860 EVO SATA III SSDs should be compatible with your system.
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01-28-2019
11:36 AM
Hi userwKY1xbKGQc, Samsung does not provide an official PSID revert tool, this means if your using a third party tool for this, Samsung not guarantee the PSID will work properly or cause further issues. To have your unit wiped, please call -1-800-Samsung and start a ticket with our warranty team as the drive would have to be sent in for a reset.
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01-28-2019
11:11 AM
Hello usercxp0afbfg7, The extra partition you see there may be the drives boot partition, have you recently cloned to this drive? if you did, check your windows disk management tool to look at all drive partitions including hidden ones. Check your original drive and see if there is another partition on that drive that is similar to the f: drive in this SSD.
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01-21-2019
08:23 AM
Hi userIov2MYFjze, Have you tried using AHCI mode instead of RAID? The Samsung Magician and the NVME driver will not work if the system is in RAID as the NVMe driver is for AHCI installations of windows. If this does not work, you may have to do a clean install of windows, as the BIOS being set to RAID, is most likely the cause of your specific issue.
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01-21-2019
08:16 AM
Dear Customer, Unfortunately, the microSD card you have is in fact a counterfeit product. According to the pictures you provided, the information on the back of the card does not match our records. For example, your card says that it is made in Taiwan but official Samsung memory cards only come from Korea or the Philippines. Due to this issue, your card would not have warranty through Samsung. Please contact your point of purchase for a refund or further assistance.
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01-17-2019
04:43 PM
Hi marc0777, Unfortunately, the microSD cards you have are in fact counterfeit products. According to the pictures you provided, the information on the back of the cards does not match our records. For example, your cards say that they are made in Taiwan but official Samsung memory cards normally come from Korea or the Philippines. Due to these issues, we cannot process your warranty request. Please contact your point of purchase for a refund or further assistance.
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01-04-2019
06:58 AM
Hello useryJl5EDFkx1, Official Samsung memory cards only come from Korea or the Philippines. Unfortunately, the cards you have are counterfiet cards if they all show made in Taiwan.
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01-04-2019
06:32 AM
2 Likes
Hello All, For the users that are having issues with the Samsung NVMe driver, Samsung is preparing to fix the NVMe driver related issue and the releasing schedule of revised NVMe driver will be updated around the end of January, 2019.
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12-24-2018
01:29 PM
Hi usercxp0afbfg7, leaving your system on 24/7 will not cause any harm to the SSDs. SSDs usually work their best when they have a constant supply of power. Power surges and long term powered off storage are examples of potentially bad situations for SSDs or the data stored on them.
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12-18-2018
01:19 PM
1 Like
Hi userZgq1tpem80, According to the troubleshooting you've done already, it sounds like your drive is bad, especially if you continue to have issue after a clean install. I'd suggest calling 1-800 Samsung and starting a warranty ticket with them.
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12-12-2018
02:44 PM
Hi Ataulf, The NVMe driver does work within Windows 10 and does not have issues with previous version of Windows 10. If you look online, 1809 has caused issues with multiple drivers for different products. Using 1809 with the NVMe driver is what's triggering the BSOD, but the driver is not the source of the problem. I'm currently using 1809 with my NVME drive installed and other users on this forum are too. Microsoft released a patch yesterday 12/11/2018, which means there were still issues found with 1809.
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12-12-2018
08:57 AM
Hi userBYuvhi9MLA, Microsoft released a new patch for Windows 1809 update yesterday 12/11/2018 to solve a few other issues with that version of Windows 10 that have been found. I'd suggest contacting Microsoft to check to see if there are any issues within your windows install if you are getting BSODs and power related issues. Alternatively, if it is a possiblity for you. You can try a previous build of windows or a clean install of windows to see if the issue continues with the NVMe driver as there are users who are using windows 10 with the NVMe 3.0 drivers and have no issues.
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12-05-2018
06:31 AM
Hi user3R6gFGC6Li, This is a forum for discussion, not for starting warranty tickets. Call 1-800-726-7864 (Samsung) they will check if you are under warranty or not. They will replace the card if you are under warranty.
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12-04-2018
05:31 PM
Hi userMhYmtDYRO4, Disconnect the drive from the Marvell controller and use the intel controller, that should solve your issue as Marvell controllers and drivers may not be enough for communication. Intel controllers are known to usually be a bit more consistent with performance and communication. Please note: You can direct message one of the moderators in the forum or look for the web support contact information online if your having issues posting.
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12-04-2018
05:29 PM
Hi userMhYmtDYRO4, Disconnect the drive from the Marvell controller and use the intel controller, that should solve your issue as Marvell controllers and drivers may not be enough for communication. Intel controllers are known to usually be a bit more consistent with performance and communication. Please note: You can direct message one of the moderators in the forum or look for the web support contact information online if your having issues posting.
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Memory Product Expert -1
Halo
in Monitors and Memory
12-04-2018 03:27 PM - edited 12-04-2018 03:31 PM
12-04-2018
03:27 PM
Hi userMhYmtDYRO4, I apologize but I don't see your post however, I did see your screenshots. Based off of the information shown in your device manager, you are using the generic windows SATA drivers and not the ones designed for your system. What is the model of your motherboard or system?
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Memory Product Expert -1
Halo
in Monitors and Memory
12-04-2018 03:27 PM - edited 12-04-2018 03:31 PM
12-03-2018
02:14 PM
Hi userMhYmtDYRO4, Click on the reply button (not quick reply). Then click on the camera icon, that says insert image. It will show up on top of you reply comment box.
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12-03-2018
01:17 PM
Hi userMhYmtDYRO4, If you updated your SATA drivers , please provide a screenshot of the drivers shown in device manager under "storage controllers" and "IDE/ATA/ATPI Controllers"
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12-03-2018
10:19 AM
Hi userQ3I7iS1L5k, To clear things up, as mentioned by the other users, the drives are capable of hardware encryption. However, if your motherboard does not allow the drive to complete the hardware encryption, then you can't encrypt. The motherboard has to recognize the M.2 drive has being "hardware encryptable" in the first place. Only the BIOS can do this, if your system is not allowing to start the encryption then the BIOS needs to be updated or changed by the manufacturer so that it works. If they can't provide a change, then you must get a motherboard that is known to be able to encrypt M.2 drives.
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12-03-2018
10:07 AM
Hi userDsfbPLy946, The Samsung Magician version 5.2 and onward are the only ones to support the 860 SSDs, however, in most cases for best communication you may have to check your storage controller drivers to see if there is any updated driver as an old driver with the new software may potentially cause an issue. Please provide a screenshot of your current storage controller drivers in windows device manager.
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12-03-2018
10:02 AM
Hi userAi8NENw3OY, What version of the Samsung Magician software are your using?
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Memory Product Expert -1
Halo
in Monitors and Memory
11-29-2018 07:29 AM - edited 11-29-2018 07:30 AM
11-29-2018
07:29 AM
10 Likes
Hi userDSOCtWR0dM, Here are the answers to your questions. 1. Yes, it can be used as a storage drive. You must initialize the drive within your windows disk management and format it there before windows can see it as a normal drive in your file explorer. You do not need drivers or our software for this. https://docs.microsoft.com/en-us/windows-server/storage/disk-management/overview-of-disk-management 2. You do not need to make any changes in the bios, just change everything back to what it was, boot into your OS drive, go into windows disk management, and follow the guide on microsoft's website above. 3. M.2 drives use m2x3mm screws, they can be purchased through Amazon or most computer hardware retailers.
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Memory Product Expert -1
Halo
in Monitors and Memory
11-29-2018 07:29 AM - edited 11-29-2018 07:30 AM
11-14-2018
01:10 PM
Hi userpXT2AZpC15, The drive you have may be defective, replacing the cable might be a good idea to see if it makes a difference, however have you contacted Samsung's technical support? These drives typically carry a long warranty and you should be able to start a warranty ticket with them if you try giving them a call.
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