Product Expert
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- 30 Likes
- 16 Solutions
- 1 Posts
- 59 Comments
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a month ago
Hello userneTvuFJViW, Yea, Unfortunately the Samsung Magician will only fully work, if the drive is connected to the motherboard of your computer natively. The limitations can be found under the Samsung magician user install guide, you can usually download it here - https://www.samsung.com/semiconductor/global.semi.static/Samsung_Magician_6_3_0_Installation_Guide_v1.4.pdf Samsung's download page - www.samsung.com/samsungssd
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Memory Product Expert -1
Product Expert
in Monitors and Memory
a month ago (Last edited a month ago ) in
a month ago
Hello user7zfqyNWrfy, Yes, any drive that is showing too many bad blocks and cannot reuse the blocks shows there could be something going on with hardware potentially. It happens, but it might be best to have the drive checked out under it's warranty. Try calling Samsung memory support at 1-800-726-7864 (Samsung) they should be able to start a ticket and have the drive sent in to be test pretty quickly. Also, provide screenshots of your errors and have you tried a secure erase? A factory reset might help in these types of issues.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
a month ago (Last edited a month ago ) in
a month ago
Hello KevinProx, Please read the following carefully, The reason why your Portable SSD T5 is not seen on your MAC, but it is being seen on Android. Is that, Apple, especially with the newer version of OSX, tends to block third party software that is not directly from Apple or the App store. This is commonly done by Apple's security settings. When your MAC, sees an application that is installed but is not trusted by Apple, it will restrict the access or permissions of that third party software. This has been common practice for Apple for quite some time and affects most third part application not installed from the App store. In this case, it is clear, that the Samsung Portable SSD software 1.6.8 is being blocked by OSX Big Sur. Now that your Samsung Portable SSD software 1.6.8 is being blocked, you must allow it through your system security. To allow third party software on almost all Apple computers, you must access your security and privacy settings to allow the software. This is the same for all third party software that are blocked by apple security. Samsung does provide a guide on how to go through your security setting and gives an explanation of these possible security restrictions too. To follow Samsung's Guide please see the link below. Now, if your Apple computer is not giving you the options to allow third party software. You must contact Apple so that they can give the full permissions needed to the Samsung Portable SSD software 1.6.8. Samsung cannot provide the full permissions to the Samsung Portable SSD software 1.6.8, only Apple can do this for you as there are security setting in OSX that need to be changed, if the allow options are not being given to you by the Apple computer itself through its security settings. Samsung's Guide and explanation - https://s3.ap-northeast-2.amazonaws.com/global.semi.static/Troubleshooting+Guide+for+macOS+Compatibility+Official_Rev.1.1.pdf Samsung's download page - (Please look for Samsung's Portable SSD Software Compatibility Troubleshooting Guide for MacOS) - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/ Apple own website, also mentions how System Extension from third party developers may be blocked automatically- https://support.apple.com/guide/deployment-reference-macos/kernel-extensions-in-macos-apd37565d329/web
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05-11-2021
12:15 PM
1 Like
Hello user3wQhEy6dJW, What is the full name of the 860 EVO showing up in your windows device manger? Also, what drivers are shown under the "Storage controller" category in device manager?
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05-07-2021
01:27 PM
Hello user6chbBzC4Ol, Have you tried having your computer boot to a windows installation flash drive or DVD? The windows installer may be able to see the SSD, if your BIOS sees it. If the drive is seen in the windows installer, then you can try reinstalling a new copy of windows onto the SSD. This might get your system back up and running.
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04-19-2021
02:19 PM
Hello userZb9j4PK8gs, Have you tested the windows installer with any other drives? Or tried recreating it? If so, have you tried calling Samsung's tech support? The drives do have a long warranty so it may be a good idea to have it checked at the Samsung service center if not issues are found with your windows installer.
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04-05-2021
02:34 PM
1 Like
Hello userMoBqVL01T4, Did the BIOS update for your z170 motherboard solve your issue? Based off of your Tom's hardware post, it looks like there was a BIOS update available for your motherboard.
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03-19-2021
10:00 AM
1 Like
Hello Samsung Community Users, "We apologize for any inconvenience caused by the symptoms of not recovering write performance, since the turbo write area of 980 PRO is being exhausted. Samsung is investigating these symptoms and will keep you posted on our progress. We appreciate your patience while we work on resolving the issue. Thank you for contacting Samsung Community Support and we value your feedback."
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03-04-2021
12:02 PM
Hello userwjLs304ABV, What Operating system are you attempting to install? The latest version of Windows 10 already comes with drivers for NVMe drives like the 980 PRO for installation. The Microsoft driver is the driver Samsung recommends for the installation of your OS. Samsung's NVMe driver can be found in the link below - However, the driver is for the 970 series and older NVMe drives. It will not work for the 980 PRO at this time. The installer is the only way Samsung provides the NVMe drivers, there are no .ini files available. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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01-29-2021
02:15 PM
Hi user2zIIZ8sOIT, The Samsung Magician will not support the 860 EVO SSD, if it is connected via USB. Once the drive is installed and connected through the SATA port of your motherboard as designed, then the Samsung Magician will have full communication and give you all of the drives information anf features.
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01-27-2021
02:30 PM
Hello jack63ss, Yes, the 860 EVO does support diagnostic scan. But from what you described it sounds like your Windows installation is on its way out. I'd be hesitant to continue to use a windows installation that continuelly shows chkdsk errors, even after they are repaired. Not all Windows issues can be fixed.
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12-08-2020
10:24 AM
Hi user2tkInhoVbZ, Have you tried a different USB-C cable? Sometimes cables can just fail if it was defective. If the USB-C port on the computer is working and the drive is working with the USB-A cables, then I'd try a different USB-C cable temporarily to see if you get a different result.
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10-20-2020
11:37 AM
Helllo userrt1IGiI9KM, Have you checked to see if there are any new drivers available from Dell website for the SATA ports on your motherboard? The speeds you are getting are SATA 2 speeds pretty much, there might be something bottlenecking the drive. You can also contact Samsung by calling 1-800-726-7864 and asking for memory support. They will send you an email to start a ticket and have the drive checked out
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10-20-2020
09:18 AM
Hello user60Yr0K51kH, I see, you are right, the performance of the drives is pretty similar when it comes to the random read and write too. Maybe there is something software realted, that may be bottlenecking the write performance of the drive. Have you tried turning off any write cache features your system may have active? Also have you tried checking any of the write caching policies for that drive within windows?
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Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 05:02 PM (Last edited 10-19-2020 05:03 PM ) in
10-19-2020
05:02 PM
Hello user60Yr0K51kH, Do you know if your motherboard is set to provide full PCIe bandwidth to both drives? Both of the m.2 slots need to provide at least 4 lanes of PCIe in order for the drives to give full performance. Check with the motherboard manufacturer that both M.2 slots have all the bandwidth they need and that the CPU can handle the bandwidth sharing between all the PCIe devices you may have installed.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 05:02 PM (Last edited 10-19-2020 05:03 PM ) in
Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 04:35 PM (Last edited 10-19-2020 04:51 PM ) in
10-19-2020
04:35 PM
Hello userxEFvjuOvWE, How is the 970 EVO Plus drive connected exactly? The Samsung Magician needs the following to work properly with the m.2 NVME drives. 1. Drive must be connected directly into the motherboard's M.2 slot. (The slot must have support PCIe 3.0 and NVMe) 2. The BIOS storage mode must be AHCI. (Check this with your computer manufacturer in your computer's BIOS settings) 3. The Samsung NVME Driver must already be installed in the computer (This driver also requires the BIOS to be set to AHCI) 4. Make sure the Windows Device Manager is also seeing the drive properly under the category "disk drives"
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Memory Product Expert -1
Product Expert
in Monitors and Memory
10-19-2020 04:35 PM (Last edited 10-19-2020 04:51 PM ) in
10-19-2020
04:26 PM
Hello userrt1IGiI9KM, What is the model of the computer? Do you know if your computer is using a SATA 3 connection for the storage drive?
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08-13-2020
09:13 AM
2 Likes
Hello Community members, Currently, Samsung is distrubuting a revised version of firmware for the Portable SSD T7 and T7 Touch models. It fixes minor bugs related with connections and media players. You can apply it through the Portable SSD Software 1.0 by just clicking the Update button (at bottom left) to move the update menu, while the T7 / T7 Touch is connected to the PC. Then, click refresh button on the right side and apply the latest version firmware update. Don't forget to reconnect T7 / T7 Touch product before use.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
01-22-2020 02:42 PM (Last edited 01-22-2020 02:43 PM ) in
01-22-2020
02:42 PM
1 Like
Hello CraigB, Here are the suggestions I can give you for the issues you are having. The Samsung Magician is not able to communicate with devices that are connected via USB properly. The Samsung Magician will only allow you to run a benchmark and see very minor information for USB devices. If you require any advanced information or diagnostic tools, the drive must be connect directly into the motherboard of your system and all storage driver for your motherboard must be up to date. If Windows 10 and Office are the only things that are not activated, are you connected to the Internet while checking? Both Windows 10 and Office should be able to automatically reactivate via the Internet or by re-inputting your activation keys. If your motherboard only has SATA 1 ports available, The SSD will only perform slightly better than a regular HDD. Unfortunately, any adapters you get will not properly help with this, as SATA 1 is the limitation of the motherboard itself.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
01-22-2020 02:42 PM (Last edited 01-22-2020 02:43 PM ) in
12-13-2019
02:20 PM
Hello userPaznrCrtss, If the X5 is not receiving power or power light is not turning on, there wouldn't be any troubleshooting possible as the device cannot turn on.. The drive would have to be returned.
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11-26-2019
07:43 AM
1 Like
Hello Ch-Ab, I think you may be experiencing an issue with the OS, it may need to be updated potientially? Or there might be some kind of communication issue. Please look below at my current screenshots of the X5 working with OSX Catalina 10.15.1
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11-20-2019
07:16 AM
1 Like
Hello useru3isikqiFY, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-20-2019
07:13 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-15-2019
02:22 PM
Hello userFk4xewlDgm , The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-15-2019
02:18 PM
Hello useru3isikqiFY, The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-06-2019
11:28 AM
1 Like
Hi userhHG1PrSEDF , If your drive is locked by encryption and you require immediate access, please try to disable the security of your SSD through another system that is not using OSX Catalina. Once the security is disabled, the drive and all your information should show up perfectly fine in OSX Catalina. This is a work around for the time being. If you only have one system with OSX Catalina, we cannot provide any other alternative solution. You would have to wait until the software is updated.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
11-06-2019 06:52 AM (Last edited 11-06-2019 06:53 AM ) in
11-06-2019
06:52 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues. The software will be updated, and the revised portable SSD software will be released by the end of November 2019. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864. Thank you,
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Memory Product Expert -1
Product Expert
in Monitors and Memory
11-06-2019 06:52 AM (Last edited 11-06-2019 06:53 AM ) in
10-22-2019
12:45 PM
Hello userFk4xewlDgm, Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-22-2019
12:41 PM
Hello useru3isikqiFY , Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-11-2019
02:00 PM
Hi user4UUIAOX3wf, The 1.6.2 sofware can be used with our Samsung PSSD if they are locked by Samsung hardware encryption. To obtain this software from the Samsung memory department in the USA, please call 1-800-726-7864 (Samsung) or email them directly at samsungmemorysupport@sea.samsung.com.
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