Memory Product Expert -1
Product Expert
- 47 posts
- 6 likes given
- 14 solutions
- 19 likes received
- About Memory Product Expert -1
05-28-2020
08:38 AM
Hi userK1AWchxy2T, The drive might be a defective product, I'd say contact the Samsung service center by calling 1-800-726-7864 (Samsung) , They should be able to test the drive under warranty. Then have it repaired or replaced if there is something wrong with it. Also, you could connect it to another computer or externally using an adapter. That might help to see the drive in windows. If it shows up on another computer or with a USB adapter, then something else might be happing with the motherboard, but if the drive doesnt show up, then the drive needs to be sent for warranty.
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05-28-2020
08:31 AM
Hello uservWEStAGinm, Formatting the drive while it is locked by encryption shouldn't typically cause any major issues, but it can affect how windows is seeing the locked drive. I'd say contact the Samsung service center at 1-800-726-7864 (Samsung), They should be able to provide a password reset tool. Once the drive password is reset, try formatting the drive and using it without a password to make sure the drive is okay.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
05-05-2020 11:23 AM - edited 05-05-2020 11:26 AM
05-05-2020
11:23 AM
Hello Samsung Community members, With the release of Samsung Magician version 6.1.0, Samsung will be ending support for previous versions of Samsung Magician software in May. Samsung strongly recommends updating to the latest version of Magician for free. Samsung Magician 6.1.0 is backward-compatible with all Samsung consumer SSDs. To Download the latestest version of the Samsung Magician please visit - www.samsung.com/magician www.samsung.com/samsungssd Thank you.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
05-05-2020 11:23 AM - edited 05-05-2020 11:26 AM
05-05-2020
11:12 AM
Hello Samsung Community members, With the release of Samsung Magician version 6.1.0, Samsung will be ending support for previous versions of Samsung Magician software in May. We strongly recommend updating to the latest version of Magician for free at www.samsung.com/magician or www.samsung.com/samsungssd. Samsung Magician 6.1.0 is backward-compatible with all Samsung consumer SSDs. Thank you.
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04-27-2020
02:17 PM
Hi useriOaUyV5uZG, Can you explain the issue futher or provide a picture of the error you are receiving? Touch ID is typically known as a feature of certain Apple products to our knowledge, however Samsung SSDs do not provide support for Touch ID. The Samsung T7 does have a finger print reader on it that gives you another way of accessing the drive if you have set a password with the drive using our software.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
01-22-2020 02:42 PM - edited 01-22-2020 02:43 PM
01-22-2020
02:42 PM
1 Like
Hello CraigB, Here are the suggestions I can give you for the issues you are having. The Samsung Magician is not able to communicate with devices that are connected via USB properly. The Samsung Magician will only allow you to run a benchmark and see very minor information for USB devices. If you require any advanced information or diagnostic tools, the drive must be connect directly into the motherboard of your system and all storage driver for your motherboard must be up to date. If Windows 10 and Office are the only things that are not activated, are you connected to the Internet while checking? Both Windows 10 and Office should be able to automatically reactivate via the Internet or by re-inputting your activation keys. If your motherboard only has SATA 1 ports available, The SSD will only perform slightly better than a regular HDD. Unfortunately, any adapters you get will not properly help with this, as SATA 1 is the limitation of the motherboard itself.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
01-22-2020 02:42 PM - edited 01-22-2020 02:43 PM
12-13-2019
02:20 PM
Hello userPaznrCrtss, If the X5 is not receiving power or power light is not turning on, there wouldn't be any troubleshooting possible as the device cannot turn on.. The drive would have to be returned.
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11-26-2019
07:43 AM
1 Like
Hello Ch-Ab, I think you may be experiencing an issue with the OS, it may need to be updated potientially? Or there might be some kind of communication issue. Please look below at my current screenshots of the X5 working with OSX Catalina 10.15.1
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11-20-2019
07:16 AM
Hello useru3isikqiFY, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-20-2019
07:13 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina). Samsung is releasing a revised version of the PSSD Software to resolve the compatibility issues without limitation. Releasing date : 11/20 Version : 1.6.6 For further support on your SSD, please contact our dedicated memory support team at 1-800-726-7864. Operation hour : Mon-Fri 9AM-12AM (EST)
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11-15-2019
02:22 PM
Hello userFk4xewlDgm , The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-15-2019
02:18 PM
Hello useru3isikqiFY, The Samsung Portable SSD Software version 1.6.6 has been released. The download page link is located below. Please note: The software has been recently updated. There is a download limit set daily. This limit resets every day. However, the limit will be completely removed after a few days. This is because Samsung would like to avoid wide spread issues for users world wide as preliminary testing may not cover the large amount of customer enviorments. We appreciate your patience during the intial release of this software. https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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11-06-2019
11:28 AM
1 Like
Hi userhHG1PrSEDF , If your drive is locked by encryption and you require immediate access, please try to disable the security of your SSD through another system that is not using OSX Catalina. Once the security is disabled, the drive and all your information should show up perfectly fine in OSX Catalina. This is a work around for the time being. If you only have one system with OSX Catalina, we cannot provide any other alternative solution. You would have to wait until the software is updated.
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Memory Product Expert -1
Product Expert
in Monitors and Memory
11-06-2019 06:52 AM - edited 11-06-2019 06:53 AM
11-06-2019
06:52 AM
Hello userFk4xewlDgm, We apologize for the inconvenience you are experiencing with the PSSD Software and Mac OS (ver 10.15/Catalina), we understand your issues and concerns. Samsung is preparing a revised version of the Portable SSD Software to resolve the compatibility issues. The software will be updated, and the revised portable SSD software will be released by the end of November 2019. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864. Thank you,
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Memory Product Expert -1
Product Expert
in Monitors and Memory
11-06-2019 06:52 AM - edited 11-06-2019 06:53 AM
10-22-2019
12:45 PM
Hello userFk4xewlDgm, Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-22-2019
12:41 PM
Hello useru3isikqiFY , Thank you for contacting our memory product support, we apologize for the inconvenience and we understand your issues and concern. Samsung is preparing a revised version of Portable SSD Software to resolve the compatibility issues on macOS (ver. 10.15 / Catalina). The revised software will be updated and released as soon as it passes release testing. For further support on your SSD, please reach out to our dedicated memory support team. This team’s operation hours are Mon through Fri 9 AM - 12 AM. They can be contacted by phone at 800-726-7864.
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10-11-2019
02:00 PM
Hi user4UUIAOX3wf, The 1.6.2 sofware can be used with our Samsung PSSD if they are locked by Samsung hardware encryption. To obtain this software from the Samsung memory department in the USA, please call 1-800-726-7864 (Samsung) or email them directly at samsungmemorysupport@sea.samsung.com.
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10-07-2019
10:38 AM
1 Like
Hi userkIH6omnlOJ , Degragmenting is harmful to a Solid State Drive , compared to a conventional Hard drive. Samsung does not recommend using Disk defragmentstion on any Samsung solid state drive.
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10-01-2019
02:14 PM
Hi useru3isikqiFY, Can you provide a screenshot or picture of the error you received?
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08-20-2019
07:26 AM
Hello, effepi451
Why are you attempting to reinstall the firmware of the drive? The firmware on the Samsung SSDs cannot be reinstalled. The firmware can only be updated, if there is an update available. Which i don't believe there are any new updates. I'd suggest using a different windows installer as it's the installer thats supposed set up the drive with a UEFI partition. All you would have to do is make sure your BIOS is set to UEFI mode and that will cause windows to install in UEFI mode.
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07-29-2019
02:12 PM
Hi userXtB9kiLDi3,
You have the 860 EVO SSD which normally carries a 5 year warranty. This means that if you are within the USA, the entire cost of service would be free, including shipping. If you send in your drive, we will usually attempt to repair the drive first, if it is un-repairable, then we provide a repalcement with the same model or a comparable unit. Please note: Please make sure to back up all your data before sending the drive in as we do not provide data recovery and all drive go through our data sanitization before testing, which means all data is destroyed. To request service please call 1-800-726-7864 (Samsung) or email us at samsungmemory@livehelpnow.net
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05-31-2019
08:06 AM
Hi userD7lgxKDyRs,
At the moment, the only way to get the app for the portable SSDs on android is through the Samsung store on Samsung phones with the newer versions of android. This should change soon, however if you don't have the app on a non-Samsug phone, you can request the app installation files from our technical support team for SSDs. Please call 1-800-426-7864 (Samsung) to have one of our Agents send you the required files.
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04-23-2019
02:07 PM
Hi brittnell,
The Samsung NVMe Driver will only show under the "storage controllers" section at the bottom of the windows device manager in windows 10.
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02-05-2019
06:53 AM
Hi userldZEm56qsN, What mode is your BIOS currently in? RAID, IDE or etc.
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01-17-2019
04:43 PM
Hi marc0777, Unfortunately, the microSD cards you have are in fact counterfeit products. According to the pictures you provided, the information on the back of the cards does not match our records. For example, your cards say that they are made in Taiwan but official Samsung memory cards normally come from Korea or the Philippines. Due to these issues, we cannot process your warranty request. Please contact your point of purchase for a refund or further assistance.
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01-04-2019
06:32 AM
2 Likes
Hello All, For the users that are having issues with the Samsung NVMe driver, Samsung is preparing to fix the NVMe driver related issue and the releasing schedule of revised NVMe driver will be updated around the end of January, 2019.
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12-24-2018
01:29 PM
Hi usercxp0afbfg7, leaving your system on 24/7 will not cause any harm to the SSDs. SSDs usually work their best when they have a constant supply of power. Power surges and long term powered off storage are examples of potentially bad situations for SSDs or the data stored on them.
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12-18-2018
01:19 PM
1 Like
Hi userZgq1tpem80, According to the troubleshooting you've done already, it sounds like your drive is bad, especially if you continue to have issue after a clean install. I'd suggest calling 1-800 Samsung and starting a warranty ticket with them.
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12-12-2018
02:44 PM
Hi Ataulf, The NVMe driver does work within Windows 10 and does not have issues with previous version of Windows 10. If you look online, 1809 has caused issues with multiple drivers for different products. Using 1809 with the NVMe driver is what's triggering the BSOD, but the driver is not the source of the problem. I'm currently using 1809 with my NVME drive installed and other users on this forum are too. Microsoft released a patch yesterday 12/11/2018, which means there were still issues found with 1809.
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12-12-2018
08:57 AM
Hi userBYuvhi9MLA, Microsoft released a new patch for Windows 1809 update yesterday 12/11/2018 to solve a few other issues with that version of Windows 10 that have been found. I'd suggest contacting Microsoft to check to see if there are any issues within your windows install if you are getting BSODs and power related issues. Alternatively, if it is a possiblity for you. You can try a previous build of windows or a clean install of windows to see if the issue continues with the NVMe driver as there are users who are using windows 10 with the NVMe 3.0 drivers and have no issues.
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