This is an absurd ordeal for the consumer to have to take on themselves. Samsung's denial and refusal to remedy this situation on a large scale is unacceptable. I'm not sure what the "Pure Cycle" does but it will NOT fix this problem so don't waste the water. I guess we can all feel lucky we didn't have one of the machines that exploded but I will also never purchase Samsung products again. Unfortunately, we have a house full of their appliances. The bolt is very stiff but it will loosen if you can hold the drum still. I had a difficult time getting the agitator plate out. It sits on a tall spindle so you have to be able to get under opposite sides and wiggle it up. Once it's out, the frustrating and messy process of trying to flush water between the metal top and plastic bottom begins. You'll see dark areas under the plastic, which is the residue build-up, that slowly wash out but it's impossible to get everything. After my next load of laundry finished, there was no longer disgusting sediment left over. It does work and hopefully Samsung will offer a better agitator plate (at their expense) before I have to do it again.
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