My oven is not working either. I have a chef collection oven and I’ve had it checked by an authorized Samsung technician. He couldn’t figure out how to fix it and apparently samsung tech support wasn’t much help to him either. I even sent a letter to the president of samsung usa and got an apalling response. Apparently there is nothing samsung can do about it because my appliance is almost 4 years old. So I’m stuck with an expensive yet unusable oven that nobody can fix. Awful experience. I really don’t know what to do next. I’ll save everyone the tale of the rest of my apliances, but long story short, every single one of the chef collections appliances has had to be repaired or replaced within three years. Ridiculous.
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