Yes, I did and I was unable to resolve the issue. Based on the postings here this is definitely not an isolated problem and there is no official acknowledgement yet from Samsung or any indication whether this is a software or hardware issue. A few users reported having to send in their devices and apparently were told they had a faulty board. Could either be a bad batch of boards or Samsung rushed he device to get it released before Apple announces their new watch (or both). It's entirely possible that after "battery gate" that Samsung now has a "step gate" on their hands. I decided to return my Galaxy watch and instead opted to spend a bit more and get the Garmin Forerunner 935. A little extra $ and the difference is incredible in the reliability and sheer amount of workout data you get. Oh, and it counts steps and floors.... ;)
... View more
I just went and tested the change in settings and turned auto detection for rowing and elliptical to off. I restarted the watch and did a side by side comparison with my Garmin 3 HR. The step count on the Galaxy Watch now appears to register and lags behind by about 10% vs. the Garmin (this is consistent and seems acceptable). However, I climbed 5 floors in total, which were registered spot on with the Garmin, but the Galaxy Watch only counted 1. So, clearly this issue is only partially resolved.
... View more