i did find a solution. i took everything out of the fridge, and removed the back plastic piece that says "twin cooling". check out this video, it is a bit fast, but you will get the idea: https://www.youtube.com/watch?v=qlgLZeAazZE be careful when taking it out, as at the top left, the wires are short. Mine seems to have iced up the fan, it stopped spinning, and the red wire melted out of the plug. 3 cents in solder fixed this. They were talking 500 dollars to come out and assess, and then MAYBE fix it. This seems to be a pretty common occurence, and also a pretty easy fix, although the design flaw still remains. ping me back with any questions, as if you are even the least bit handy, you can do this. just go slow, as there is stuff you can break! youtube is also a great help. RL
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have had a top of the line Samsung refrigerator for just under 3 years, and as i only drink water, and sparkling water from the front panel, i didn't realize that it really wasn't getting cold inside. Food seemed to be going bad much faster, so we changed supermarkets, and it got a tiny bit better, but really not much. I figured it out when we were at our summer house, and I had a drink of milk from the fridge there ( i rarely drink milk), and it was COLD. When i came back to our house in NY, i got milk, let it sit in the fridge overnight, and drank a glass, and it was practically warm. (My wife doesnt like cold drinks, so she never even noticed). I put a digital thermometer in the fridge, and found it had a constant temperature of 58-60 degrees, and this had been going on for over a year!@#. I called Samsung 6 times, over 4 days, and was told different things every time. From people telling me they would send me repair centers to call (they must call and set it up, so worthless) and never sending them, to assuring me it was under warranty, then the next person telling me it wasn't, i was truly annoyed. Towards the end, when i was assured that i would have to pay for the repair on a 3 year old refrigerator (we estimated 500 dollars), i took matters into my own hands. I searched on the web for service docs, and exploded parts diagrams, and found what i thought the problem was, as many other people seem to have the same issue with all different models of their refrigerators (the fan in the evaporator cavity). I carried a spare refrigerator up from the basement, emptied out the current fridge, and took it apart. Found the problem, which was almost exactly what i thought it was, and fixed it myself for about 3 cents in solder. When someone finally called back to set my service appointment, and i told them i had fixed it, she was blown away, and said that could VOID MY WARRANTY!! She was very nice, but surprised that someone could fix it themselves i suppose. I was very clear, in that due to this experience, i will NEVER purchase another Samsung appliance, EVER. I also have a gigantic network of friends that i will be telling this same story to, and they can make up their own minds. Its truly a shame, as it is a lovely product, but being told i had to pay 500$ to fix an almost new refrigerator (and remember, it had been warm in there for over a year), and going through the ringer with support, Im really really disappointed. Samsung, i thought you were better than this, which is why i took a chance, and purchased your product 3 years ago. Fix your customer service, as that is, in my estimation, the best way to save customers from walking away, like me.
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