04-17-201901:14 PM - last edited on 04-17-201901:46 PM by SamsungZell
Hey I just wanted to post this as I was able to solve the issue. It is in fact a problem with the latest security patch from Samsung. So if you're having slow connection or no connection at all it's a very simple fix. There are 2 possible ways to remedy this. My problem was tmobile wasn't getting any data connection what so ever but I had no wifi issues. They were about to make me get a refurbished/used phone which I didn't want, or be stuck with a barely functioning phone. I did everything short of flashing a completely different version OS onto the phone (which would have made it impossible for me to receive official updates ever again) 1.(didn't work for me) Go to best buy and have the Samsung tech downgrade your OS & avoid updating till the next update. 2. (Worked for me) go to your closest providers shop & have them port you number to a new sim card. I tried just about everything & was about to get a used phone from tmobile to replace my new s10 plus, which was a sucky situation. Luckily the sales rep working thought of trying this before transferring my data to a refurbished/used phone, & it worked!
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Hey don't send the phone in!
So I was having the same problem on tmobile, but with complete network loss besides wifi. I was going to flash a new software OS onto my device to fix it, but that wasnt necessary either.
The problem is the newest security patch so there are two solutions.
1. Take it to best buy to the Samsung tech & have them downgrade the software, & hold off on updating till the next is released (didnt work for me)
2. Go into your closer provider's box store & have them port to a new sim card. This worked for me right away.
Tmobile was going to make me get a refurbished replacement which I didnt want to do, so the fact that I didnt need it at all is great!
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