11-05-201910:58 AM - last edited on 11-05-201911:07 AM by SamsungRei
I have experienced the same too, I had the watch for almost a year now. As I got the watch when it launched in Aug 2018. After a long workout, when I took the watch from my wrist, the lens kind of stick with my wrist and fell off. I contacted the Samsung service center and they yes we will do the service free of cost and I shipped the watch to the service center with the prepaid label provided. After a few days, I got an email that it will cost $70 to replace the lens. I called the service line and talked with one of the agents. They claim anything that fell of the watch is considered as physical damage and does not cover under warranty. <edit>, as I can see this clearly a design flaw that they did not consider all possible usage scenarios for the watch. The replacement lens can be purchased off at Amazon for $15 and Samsung charge $70 for this. Sorry, Samsung my money is going somewhere else for the next upgrade. Ps: I have requested to cancel my service request and asked them to ship my watch back.
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