I received an email after I shipped my tablet to Samsung. The email had a sentence:
For real time repair status, please click the Repair Self Tracking button on the right.
When I clicked the designated button, the URL to which I was directed changed from https://www.samsung.com/us/support/service/tracking to https://www.samsung.com/us/support/service/.
The latter page is evidently the home page, where one submits/creates a ticket. I couldn't
determine where to ENTER the case number I'd been sent "For real time repair status".
I tried in a second browser, same issue. I'm not used to Samsung's support process since I'm a recent escapee from the Apple community.
... View more
Unfortunately the reflash seems to have not taken. As I tried the reset again, it said something like ‘installing update’, then flashed a red ‘no command’ and showed the Android on the ground. When I did the factory reset I got the same error as initially. Can I send it to Samsung to get flashed? I understand I’ll have to pay shipping, etc, but what kind of fee (if any) is there for a reflash?
... View more
Thanks for the reply. I called the local Geek squad and am waiting for a response. Last question would be, is it safe to use the device? Or should I delay entering personal info etc, until it's re-flashed?
... View more
09-06-201809:20 AM (Last edited 09-06-201809:54 AM) in
09-06-201809:20 AM
I got tired of Apple running things in the background on my tablets. Ever since they removed the ability to see background procs all of my tablets began running more slowly. I decided to go with an Android tablet, and since Samsung makes my favorite monitors, I went with the Galaxy View. This tab was for personal/play, so I bought a used one for $450. As a matter of policy, I always factory reset used devices. On the view, I got a message: E:failed to mount /preload. (No such file or directory). Since I'm new to Android devices, and Professor Google didn't help, I figured I'd ask the experts. Is the message important (i.e. evil hackersaurus embedded malware and my tablet's going to take over the Tri-State Area), or not so important (i.e. /preload's gone because it ran off to join the circus).
... View more
