- About user4WZV9oSL7A
07-01-2020
11:45 AM
1 Like
@userRqpVbxoaL7 wrote: @samsungSo reading through this thread and the similar UK community thread, there is a fix for this through a firmware update. Why can you not post the firmware and steps to update it online? You've probably noticed that you can't get your device to the setting menu to update your firmware? Also, why are customers in the rest of the world not offered the same repair service as your UK and USA customers? Am I smelling discrimination here? Is our business not worth the same to you? It's not discrimination. It's the classic case of a global company doesn't have a left hemisphere that knows what the right hemisphere is doing.
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07-01-2020
11:41 AM
1 Like
My device hasn't had an update in 2 years. There is most likely a date related issue, most likely an expiration date of a certificate that was somebody else's problem. Once a certificate is regenerated and passed through the system, firmware numbers and dates will be incremented so firmware online will be not an update but a downgrade On the other hand, if they're just doing factory resets, the same problem will occur, so I'm not contacting Samsung for my repair until I see reports here that the fix works correctly.
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07-01-2020
11:31 AM
Can you tell us what date your working device thinks it is? When your new one gets back, take pictures of both screens to see what firmware versions each one has. This might help someone in the future.
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07-01-2020
11:28 AM
I would be interested to know what date your devices think it is.
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07-01-2020
11:24 AM
My theory is an expired code signing certificate. The device doesn't stay on long enough for the network card to become active, check DCHP, and connect to a remote server.
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07-01-2020
11:21 AM
Did you record the serial numbers? They might just be sending a replacement instead of a repair.
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06-29-2020
12:55 PM
Contact them again. Sometimes call center people are lazy and are measured by not doing things, or "Kevin" just didn't read things he was supposed to have.
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06-29-2020
11:04 AM
@Jante wrote: Problem: apps passwords. Do I change them, will they be able to see them? I'm guessing they couldn't because it's conneced to my wifi?? Anyone know, even how to ask them this? Quandry!! Maybe they can, but what are they going to do? Drive 1500 miles just to use your Wi-Fi instead of driving around the corner to use Starbucks? You are a technician and your company is going to be receiving 200,000 units that need to be repaired in 2 days. How much time do you think they will spend copying your passwords? Just change the passwords to your services if you're worried.
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06-29-2020
10:56 AM
@user0bdWywK5Hs wrote: No charge shipping..No charge repair.. But I charge for my time. Will they reimburse me for the inconvenience? No, they won't. So I will reward another company with my dollars until that company fuddles up. I will not give these chuckleheads another chance with such a galactic screw up. "I'm inconvenienced" has no legal remedy. Source: watch Judge Judy or the People's Court. Your solution has been provided. In the future, vote with your wallet.
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06-27-2020
01:05 PM
1 Like
@userpvDwKpfvUB wrote: what should I do Contact samsung support to get a label for a repair/replacement.
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06-26-2020
05:30 PM
They are providing a fix to make you whole. What would your damages be?
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06-26-2020
01:40 PM
1 Like
See the megathread at https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-power-cycling-whenever-plugged-in/td-p/1278935/page/198
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06-26-2020
01:38 PM
I guess you're a little late to the party. https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-power-cycling-whenever-plugged-in/td-p/1278935/page/198
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06-25-2020
09:47 PM
Just call and get an RMA to have your device shipped back. You would need an attorney if returning your device for repair weren't an option.
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06-25-2020
01:59 PM
@Jorge_MX wrote: Hi my BD-J5700/ZX is in a boot Loop as many otherBD moldels how can i fix this issue? Wait until Samsung provides a fix, or go buy a new BD from non-Samsung. Someone once said that "Patience is a virtue," but they didn't want to watch a movie at the time.
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06-25-2020
01:51 PM
That's an interesting theory. DRM is a bad solution to an inflated problem. Mine is an expired signing certificate in the Java code that powers the devices. As soon as the machine boots into firmware, it reads the code, finds that the code is no longer validly signed, and exits back to hardware control and reboots. My theory requires that Samsung would need to figure out some way of having us completely wipe the memory to put the date back to their "zero date" and immediately load an updated firmware from USB that is signed by an unexpired signing certificate.
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06-23-2020
12:45 PM
I have noticed quite a few "My refrigerator stopped working" posts in the support section. Possibly the same issue, but I don't have one to check.
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06-23-2020
12:41 PM
My device hasn't had updates in 2 years, so it's probably not a rollout. Did you TEST for expired signing and SSL certificates?
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06-23-2020
12:38 PM
Since it affected multiple devices, it sounds like a date issue. Something expired on or about June 18, 2020, and when your device checks the date against the expiration, it stops working. It could be a Java signing certificate, an SSL certificate, an SSL Certificate Authority, or even a date overflow. Those things probably wouldn't show up in testing. The only thing to do is wait. Or download the most recent firmware, reverse engineer it, check for overflow conditions, then recompile and resign the package with your own certificates, then hope that your certificates validate any future updates.
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06-23-2020
12:31 PM
I would be interested to know what date your E5500 thinks it is. Do not correct the date, and keep it off the internet so it can't autocorrect the date.
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06-22-2020
04:06 PM
I guess we have different defintions of the word "solved." I saw the stories hitting over the weekend, and fired up the old BD-J5700 to watch a movie on Saturday night. It worked, I thought I was immune. Until I got home Sunday :(
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