@userKMyus215EI wrote: I am being told that there is no ETA on when this will be fixed. It could be 2 weeks, it could be 6 months, it could be longer. If you want a reliable step counter then I suggest not holding onto this in hopes of a fix because the answer is that Samsung simply has no idea. Return the watch for a refund and find another model. That's what I am going to do. It's a shame because I liked the other features it offered. Could you imagine how amazing Samsung could be if they: 1- test products before releasing them 2- deliver quick updates to the unacceptable bugs we encounter with almost every product they release. 3- release new Android updates/versions faster 4- Remove Bixby, this annoying pos that no one asked and doesnt even work properly ? They could wiped the competiton with that short list.
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@usere9iAdHGWu1 wrote: A customer support rep in th UK has confirmed that the watch doesn't start counting after you've taken a few steps: " When you start to measure your step, the step tracker monitors your steps and displays your step account after a brief delay because your Galaxy Watch accurately recognizes your movement after you walk for a while . Also, for an accurate step count, you may experience a brief delay before the pop-up window indicates that a certain goal has been reached." So, apart from an understandable delay on the display, the watch doesn't intentionally recognise short walks and dismisses them. If this is actually the case it's probably a software issue and Samsung's algorithm is not up to the task, but I can't see a fix coming soon. They seem to be quite happy with the way they've done it. yeah most of us already figured that. But there is more than this "annoyance". The watch is just not reliable. I do the same run over and over using different smartwatches and this one (Galaxy Watch) always gave me 10-20 % less steps than my current cheap Amazfit Bip, 2 different Fitbits and one Garmin.
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