I have had nothing but problems with Samsung Support. A couple of years ago I heard about the recall. I went to the website, entered the model/serial number and the website said my washer was under recall. I called customer service and they said it wasn't under recall, however they mailed me a sticker to put over the current settings menu on the washer. Now the entire inside of the washer filled up with water and then callapsed or broke off. I called customer service 4 or 5 times today and was told to call a "recall phone number" for help. No one answers that number. It instructs you to go to their website to order repair. When I go on there it doesn't recognize my model or serial number to initiate a repair. It doesn't take my zip code to find a repair center. Online chat, that's useless as well as they send automatic responses then tell you a " We are notifying Samsung Care Pros. It usually takes less than a minute." But no one ever comes on to chat.
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