I selected the option to set up the TV again and went through all the set up screens. Is that considered a factory reset? On both the mobile app and desktop app it almost immediately says no TV found, as if it's not even able to try to connect? There a setting somewhere that's incorrect.
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Just bought a 2018 55" Samsung "the Frame." Have downloaded the Smart View app so that I can upload my own photos to display using Art Mode and it won't connect to my TV. The TV is connected via Wifi to my 2.4Ghz wifi network, as is my mobile phone with the app. I have power cycled everything. Software on the tv is version 1131 and up to date, TV model is UN55LS03N. I'm running Android 9.0 on my Pixel. I also downloaded the windows 10 app and tried that way - does not work either. Currently Ipv6 settings are off. I had turned them on and turned on the Ipv6 settings on my router. Does not work. I tried connecting to the 5G network. Does not work. I tried hardwiring the connection. Does not work. Under External Device Manager, my phone is listed under Device List as "allowed" and allowed services include Smart View. Access notifications are on but I'm not getting any notifications. I can stream Netflix so the tv is connected to the internet without problems. I have seen some comments from support that 2017 and 2018 models are not supported, but I don't buy that. The "my photos" options under Art Mode directs the user to the Smart View app specifically. That would be a pretty big oversight. I also see comments from people who can use the the app to upload photos, so it works somehow. I need answers on how to fix this. This is too much money to spend on a premium TV to have on of it's primary features be non functional.
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