This isn't a solution! So why mark it as solved? Does it make your moderator account look good? Bottom line, there is an entire group of samsung users who's opinion has drastically changed and no doubt will think long and hard before upgrading to another samsung next time around.
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Everyone here having "fun" trying to type on their phones while the "ims service keeps stopping" pops up and you accidentally click on it midway through typing a word..... Since this started I've been on the phone to usa customer support, nz customer support, emailing both USA and nz, them calling me, facebook messages between myself and USA customer support and nz customer support as well as samsung nz global. Took them days to officially respond and confirm the issue. The worst part about this, is samsung NZ officially responded saying "contact samsung USA". (Its not our problem) We've all had to do this on our own. Alienating all of us with US phones. Would not have taken much to have a single point of contact here in nz for us to talk to, collect data, send directly to the USA, and then report back to everyone. Minimizing the flood of contact to USA via a million different points, and reiterating the same stuff over and over again. Should have been managed differently. Unfortunately just shows me now that if something goes wrong with my phone, don't bother wasting time with samsung nz. For those that have flashed their phones and about to sell them and leave Samsung, nobody could blame you. I'm giving it another day before I flash mine and do the same. For those struggling, contact Samsung Support via facebook messaging (https://www.facebook.com/samsungsupport/) They have committed to reply back to me directly via messenger once a solution has been created. But let your voice be heard and message them. Local samsung finally responded via messenger too after a flood of messages: "Hi D, we're sorry to hear that you've had this experience with our team. We've been in touch with them about this issue, and they have advised that they're looking into it with Samsung US. Either they, or we, will be in touch with information as we know it. But rest assured that our team are looking into it! Apologies again, The Samsung Team." There's a news article out on it too, saying that samsung might be putting this fix into the next firmware update that is coming "soon". Good luck everyone. Keeps those phones on charge. Hahaha
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