I had to file a claim with the insurance due to the bluetooth not connecting at all. I was told by a repair place that it is internal. Not sure if it the way it was delivered help - not packaged correctly in the shipping box 3x the phone box size, open with the phone and box contents all over the inside of the shipping box. I thought Samsung "cared about its customers" but there is no way to report their factories or shipping warehouses dont care about how they are shipping out merchandise it cost their customers a lot of money to buy. I filed my claim tuesday night, got the phone Thursday just before 8p. It too was shipped in a box 3x larger than its merchandising box, no padding, rattliing around. The UPS guy held it on edge to make sure I did not detect the rattling until I had signed for it. this time the merchandising box was almost open, the contents still inside it but just about to come out. Cannot tell if it is damaged. I do know the blue tooth works. That was something I checked tonight. How do I know if other issues are not there? I bought the note 9 because of the awesome camera and had to get it serviced because of the well known (by samsung) issues of camera buzz, non focus at zoom and major overheating that they did not solve, just hoped it would be out of warranty before the issues started! The camera repair did not return it to original condition. There is still fuzz/nonfocus at zoom! I got the 10+ because i did not want to get the iPhone - possibly a big mistake. All those I could chat with, call and talk to, pass the buck on telling samsung their product is a damage waiting to happen. The disregard with which they send products that "valued" customers spent a lot of money on is the whole company's true attitude? It would seem that way. Looking at reality, looking at actions instead of closing your eyes and listening to pretty words you want to hear opens your eyes to some ugly truths. The same disdain that those who mail your items is the same attitude that collects your money for defective merchandise while calling you a valued customer, then laughs when there are issues.
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Start tweeting these issues about the known defects Samsung is not fixing and passing on to the customers it claims to value so much. Like tweeting or instagraming Samsung is defective. @useronVR0PRDdl wrote: I just received my Note 10+ and I am having issues with Bluetooth connectivity. It connects for calls after multiple resets but it will not connect to Bluetooth audio. This wouldn't be as bad if there was a headphone jack outlet but that option is gone! Samsung, what are you thinking? You have loyal customers here. The money will come, just be sure to test and fix these known quality issues and avoid the embarrassment like the exploding phone flop. I spoke to customer service and they are clueless. All they do is waste time knowing there is a well known existing issue stemming from the Note 9 through the S10 line and now the Note 10+ Samsung please help or I'll have no choice but to go with a different manufacturer if these issues aren't addressed/fixed. Regards...
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