I just got the new note 20 ultra & used smartswitch & my voicemail app didn't transfer. I looked for the app in my new phone & it's not there. If I swipe up and type in voicemail to the search bar a 'visual voicemail' shows up in a white box under settings but no app. When I go to the settings, I can give it allowances but, the default is greyed out & not allowable. Also, if I search for it in settings: then apps - it's not there?? And, my 'phone' keypad screen is the same as my note 9 - NO vm envelope or anything to the left or right of the green phone icon. I've called both Sorint & Samsung to no avail. (I am able to download vm from the playstore but, shouldn't vm be a basic phone app?) PLEASE HELP!!!
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